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MINI of West Chester
West Chester, PA
1,375 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 4:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 1,375 reviews
June 28, 2017
OTTO'S MINI & MICHAEL DIXON ARE THE BEST!!!!! I just leased my FIFTH MINI COOPER from Otto's MINI. From the dealership manager, Chad Carey, to everyone in service, to my salesperson Michael Dixo I just leased my FIFTH MINI COOPER from Otto's MINI. From the dealership manager, Chad Carey, to everyone in service, to my salesperson Michael Dixon, I cannot say enough about Otto's MINI in Exton, PA. I absolutely LOVE my new MINI and it's a pleasure dealing with everyone at Otto's. Extremely pleased. More
by sherrimagsam
March 24, 2017
If you need a Mini... go here! Very knowledgeable. Laid back Sales atmosphere. From someone who comes from a sales intensive retail atmosphere, I appreciated Michael Dixon's approac Very knowledgeable. Laid back Sales atmosphere. From someone who comes from a sales intensive retail atmosphere, I appreciated Michael Dixon's approach and sales techniques. Never felt pressured from start to finish. The entire experience was a pleasure. I would recommend Otto's to anyone and will be back in the future! More
by Phillyphil
Employees Worked With
March 23, 2017
Great job by Rob and Dave This was by far the most relaxed and straight forward auto buying experience I've had. Great service, no pressure or games, very straight forward. E This was by far the most relaxed and straight forward auto buying experience I've had. Great service, no pressure or games, very straight forward. Effectively did the deal on the phone. I will go back to this dealership specifically due to Rob's sales approach and Dave's admin / finance work. More
by Doughtyx2
Employees Worked With
Dave Busby, Robert Ritter
March 16, 2017
Always a pleasure to be here, no matter the reason! Michael took the time to answer all of my questions, and he was very helpful when I needed advice on which options were the best for my new Countryman Michael took the time to answer all of my questions, and he was very helpful when I needed advice on which options were the best for my new Countryman. I wouldn't buy a Mini from anyone else! More
by dcbirkbeck
January 27, 2017
Everyone at Otto's Mini was great! Everyone made us feel like we were the only ones they cared about at that moment. Chad took the time to hear what we were looking for and hand-picked Everyone made us feel like we were the only ones they cared about at that moment. Chad took the time to hear what we were looking for and hand-picked a variety of cars to take out for a test drive. After each drive, he'd ask me a few questions and then give me another car, telling me what to pay attention to and what to know would be different. Once I found the perfect combination, he matched us up with Michael, who was an enthusiast, a lot of fun to do business with, and incredibly knowledgeable. Michael always kept us informed and was available whenever we needed. We also spent some time with Anthony, in parts, who helped us customize our MINI and make it even more special. His follow-through and attention to detail were second to none. More
by lps
January 21, 2017
Very helpful with my out of state sale Michael was very patient and helpful with my very complicated out of state transaction. He took great care of me... love my new car - thanks!! Michael was very patient and helpful with my very complicated out of state transaction. He took great care of me... love my new car - thanks!! More
by Michele
Employees Worked With
December 12, 2016
Setting the Standard for MINI Sales! If you want to smile while driving for the rest of your life, you drive a MINI. If you want to smile at the end of your car buying experience, you'll If you want to smile while driving for the rest of your life, you drive a MINI. If you want to smile at the end of your car buying experience, you'll buy the MINI from Michael Dixon at Otto's MINI in Exton, Pa. He will not stop working until you are 100% satisfied with your purchase! Chad Carey was also instrumental in following up to ensure we were happy with our experience at Otto's. Steve S. West Chester, PA More
by Steve S.
December 10, 2016
The Car Buying Experience We All Want! Michael Dixon did a great job - answering all my questions, especially about air bags, and arranging for test drives of a convertible and a manual tra Michael Dixon did a great job - answering all my questions, especially about air bags, and arranging for test drives of a convertible and a manual transmission. We were out on the test drives within 15 minutes of arriving at the dealer - no waiting around. He strongly recommended only the options that we truly needed (heated seats are a must in a convertible!!!) and answered questions on other options. No wasted time or unwelcome sales pitch. Very well done! Jennifer Cacchione was our Second Date. She had prepared by discussing the particulars of our vehicle with Michael in advance. Very impressed with preparation, knowledge, and research. The car arrived in 2 to 4 weeks faster than expected, and final purchase and paperwork was easy with Dave Busby. Otto's garage and service bay is cleaner than any I have ever seen. This was the best car buying experience I have ever had and I love my Mini Convertible - it is just great! More
by Barbara Jean
December 09, 2016
People Don't Buy What You Do, They Buy Why You Do It. Thanks, Michael Dixon @ottosmini for making my new car purchase a positive experience! Great car, great dealership- will definitely be back for my nex Thanks, Michael Dixon @ottosmini for making my new car purchase a positive experience! Great car, great dealership- will definitely be back for my next Mini! More
by stickboybike
Employees Worked With
December 06, 2016
Best auto purchase I ever had From the moment I initially walked into the dealership until delivery of my Mini, the experience was an absolute pleasure. My motoring advisor (Michae From the moment I initially walked into the dealership until delivery of my Mini, the experience was an absolute pleasure. My motoring advisor (Michael Dixon) was extremely helpful, answered e-mails and phone calls promptly. Michael even picked me up at the train station when I took delivery. More
by NCE55
Employees Worked With
