
MINI of Wesley Chapel
Wesley Chapel, FL
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Sportin' a MINI Hands down, the best car shopping experience I've had. Matthew and the entire staff were friendly, helpful and available with answers to our questions Hands down, the best car shopping experience I've had. Matthew and the entire staff were friendly, helpful and available with answers to our questions. I never felt pressured and Matthew helped me into a MINI staying within MY budget!!! I still have to pinch myself every time I see her... LOVE my MINI!! More
Rushed, Not helpful, this place is ALL about the money I purchased a used Mini Cooper from a dealer in Tampa with an extended warranty. After having many issues with this vehicles, I decided to trade it in I purchased a used Mini Cooper from a dealer in Tampa with an extended warranty. After having many issues with this vehicles, I decided to trade it in for a Certified Pre-Owned on the lot. Matt in sales is AWESOME. A very caring individual with great sales techniques. I did a sign-and-drive for $350 a month, and felt awesome about the whole situation and drove it home that day! Newer car, no worries! FALSE. I was called in a few days after the sign-and-drive, saying they had a "surprise" for me. I drove the hour drive to the dealer (without gas compensation) to be told my surprise is a $465 monthly car payment. I was so upset with the Financial Manager actions and how he spoke to me throughout the whole experience. After all said and done the payments are a bit lower, but I was told by the Financial Manager that he cut all profits out of the deal seeming to attempt to make me feel bad? Now a month has past, and my trade off has not been paid off and the car sits for sale on the lot. I don't know what to do about this situation, but I know I am NEVER taking my car to the dealership and urge everyone else to be careful. This place is ALL about the money. Matt and Jorge (in service) are great though, always providing me with the right resources and customer service. More
Exceptional Service! Mini of Wesley Chapel has been amazing to me time after time! I have owned three Minis so far and been to a lot of Mini dealers for service, which non Mini of Wesley Chapel has been amazing to me time after time! I have owned three Minis so far and been to a lot of Mini dealers for service, which none of them have ever come close to the atmosphere and friendliness as they do. All the service representatives and service manager are personable, understanding, knowledgeable and always fun to work with. You can really tell they legitimately love there job and it shows in the customer service.I recommend this dealer for all your car's service needs because they always are willing to help anyway they can. I really feel at home and welcome every time Im there. More
New Customer My first experience with the service department was yesterday afternoon at around 3PM and met with Andy...Excellent Service !!..The waiting area with My first experience with the service department was yesterday afternoon at around 3PM and met with Andy...Excellent Service !!..The waiting area with those recliners and the friendly Baby Bulldog make me relaxed and comfortable as I waited for my car...Loved it sooo much that I went back this morning with my wife's car. I walked in and was greeted by Brian who at first seemed sincere in taking care of me. He became concerned that I did not have an appointment and how Lucky I was to be able to get in cause customers are usually lined out the door !!!! So I'm Lucky to get service ?? or are you lucky to have a new Customer ??? Waited an hour and a half for a simple oil change...when I went to check on Brian about my car at the One Hour Mark...he seemed surprised...don't you think he should have been checking on me at that point ? Jorge finished the paper work and finally got me out the door. Seems like a nice place otherwise...one other thing, the coffee cups are too small for the amount of coffee that comes out of the automated coffee machine. It overflowed and I burnt my hand when I reached it to retrieve it. More
New proud owner of a MINI Hans is my hero! His first pick for me was the PERFECT car, which I subsequently leased. Not to mention, he kept my dad (consigner and bargainer Extra Hans is my hero! His first pick for me was the PERFECT car, which I subsequently leased. Not to mention, he kept my dad (consigner and bargainer Extraordinare) fed and comfortably watching the rays game in a recliner as we waited to sign. I left the lot in my dream car and I'm so grateful :) More
Fantastic MINI experience A MINI was something we knew we wanted, but we weren't quite ready to purchase. When our current vehicle needed major repair, and we found ourselves i A MINI was something we knew we wanted, but we weren't quite ready to purchase. When our current vehicle needed major repair, and we found ourselves in the position of needing a new vehicle sooner than planned, we went to talk to our sales rep, Sam. We wanted to get into our first MINI, but weren't sure if we could make it work. Sam went out of his way to find us the perfect car that fit within our budget. Mike (the GM) and the rest of his team were kind, curious, and bent over backwards to help us. When it came time to pick up our MINI Countryman (which was beautifully detailed), Sam came in on his day off to make sure we had everything we needed. We're very happy with our MINI, and equally happy that this is the dealership we'll be calling "home." Oh, and Cooper the Bulldog was the icing on the cake! Thank you! More
Great experience! Great experience with service and salesman, particularly Hans!!! He was great to work with, thank you. Service told us exactly what our 2007 Mini need Great experience with service and salesman, particularly Hans!!! He was great to work with, thank you. Service told us exactly what our 2007 Mini needed. Originally we were not looking for a new Mini, but while waiting we looked at the various Minis and found exactly what we wanted. We are very happy with our purchase. More
An Excellent Experience First visit to a MINI store. Sam new the product, answered all questions and provided information that I didn't ask but needed to know. Explained as First visit to a MINI store. Sam new the product, answered all questions and provided information that I didn't ask but needed to know. Explained as we walked in that we were not ready to buy for 9-12 months. Spent well over an hour knowing we were not going to buy. While we are not sure we are going to buy a MINI, if we do it will be from Sam and Wesley MINI. More
marvelous mini convertible Cooper I recently decided we were ready for a convertible! I leased a new mini from Wesley chapel and could not be more pleased. A gentleman by the name of J I recently decided we were ready for a convertible! I leased a new mini from Wesley chapel and could not be more pleased. A gentleman by the name of Jay Melinger helped us and was the most professional, courteous, and generous employee I have worked with at any dealership. He made the process of picking out a new car and all the hassle that goes with that a breeze. I will definitely be back to this dealership when my lease ends! Thank you I Love My Mini! :-) More
Gives Mini a bad name. My wife & I bought a Mini Cooper S convertible from Mini, Wesley Chapel on 07/30/2014. At first we were very pleased with the vehicle and the servi My wife & I bought a Mini Cooper S convertible from Mini, Wesley Chapel on 07/30/2014. At first we were very pleased with the vehicle and the service we received. Unfortunately after owning the car for a few weeks our opinions started to change which is a shame as the car cost us $27,000. 1.We were told by our salesperson that the car had only one previous owner when it had two. 2.We were also assured that the car came with a warranty having done only 22,000 miles. Turns out it didn't have any warranty at all. 3.After a couple of months the fuel pump broke. This was fixed by Mini at no charge but fuel pumps shouldn't be failing on 3 year old, low mileage cars. 4.After 5 months of owning the vehicle, my wife received a phone call telling her that our original finance approval hadn't actually been submitted to the credit union and that we would have to refinance and that our payment would probably go up. 5.The car had started to emit a strange sound and a noticeable smell from the turbo charger, the silver coating around the air intake on the hood had also started to bubble which I thought was a bit strange. After driving it the hood and air intake was ridiculously hot to touch. After talking it through we decided that it would be in our best interest to hand the car back and forget about Mini. The only good thing is that we never made a payment on the vehicle so we had a free car for 5 months! If you're thinking about buying a Mini from this dealership please make sure it has a long warranty and I would recommend having the car checked out by an independent mechanic. For the record, the car we returned was a 2011 British Racing Green, Cooper S Convertible with ivory leather seats. Make sure you get a long warranty on the turbo charger! More