
MINI of Wesley Chapel
Wesley Chapel, FL
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Great customer service Our salesman Brien Berisford was great! He couldn't do enough for us. He was very friendly and personable. He got us a great loaner to use while ou Our salesman Brien Berisford was great! He couldn't do enough for us. He was very friendly and personable. He got us a great loaner to use while our car was on order. Great Service ! It took some work to find us a car, so we were at the dealership a couple hours; once Brien found out I was a Diabetic and needed to get something to eat he got me a full meal, now that's service. Loving our new Mini Counrtyman. More
Superior Quality & Service! I am a Mini lover who lives in Lakeland, which lacks a Mini dealership, thus recently finding Mini of Wesley Chapel is a source of great relief and ev I am a Mini lover who lives in Lakeland, which lacks a Mini dealership, thus recently finding Mini of Wesley Chapel is a source of great relief and even greater satisfaction. The distance between Lakeland and Wesley Chapel is negligible, and the service quality is incomparable. For my recent trade-in to purchase my 3rd Mini, I was fortunate to be given exceptional attention to my preferences and needs. In fact, the 2015 model that I purchased has everything I want and more--thanks to the Mini sales team that went above and beyond to ensure complete satisfaction. Quality and satisfaction clearly matter to this cohesive team, whose members work together to make you feel completely at home within a lovely modern space that reflects the same kind of engineering genius as the fabulous Minis that "reside" there. I was driven to and from lovely Wiregrass mall while they washed my new Mini, and I was consistently treated well by all. Warmth, friendliness, and courtesy made the experience of purchasing a phenomenally attractive, high-performance vehicle an absolute pleasure. Thank you, Mini of Wesley Chapel!!! More
Amazing selection, great pricing, exceptional service! We're were not MINI people. Or at least we didn't think we were until we discovered that I was able to fit my 6'6" NFL nose guard frame into the MINI We're were not MINI people. Or at least we didn't think we were until we discovered that I was able to fit my 6'6" NFL nose guard frame into the MINI Cooper '15 S Convertible extremely comfortably. Both passenger and drivers seats have an excessive amount of legroom and headroom. (how do they make that magic happen?) Our family of 4 with two young children (under 10, which is key, any older and this isn't a 4 person car) are able to easily stretch out without any effort. These are details you normally don't have to consider in a Crossover or Sedan but let's admit, it's a small european car made for FUN and you get skeptical at first. One test drive and you'll love your MINI and see that all your concerns fade away as you see they thought of nearly everything.. The dealership made an epic effort to show us why they are the best in the business. They offered to let us take an extended test drive to see if it worked for our family, gave us time to digest and research without any pressure but with great communication to answer our questions, They dealt with us changing our minds from standard to fully loaded and answered every question we had. They work hard to earn your business every step of the way. Negotiating was simple and no hassle to get numbers we could both live with. So now we have a MINI Convertible to complement our MiniVan for times when we want to enjoy the view, feel the sun and air and enjoy the ride. We're ecstatic! The Boot (Trunk) is perfect for a few bags for a weekend stay at The Grand Floridian or some beach bags and a small cooler for quick day trips to Clearwater Beach. You won't pack your Sams Club bonanza in there but a quick run to Publix or shopping at the mall is perfect. The MINI Cooper S sports a turbo engine that has great pickup and performance and makes having the top down all the more fun (Don't buy without testing an S, the extra pep is awesome) This is the right dealership for your MINI purchase. Ask for Brien, He communicates well before the purchase and gets things done. After the purchase he texted to make sure everything was still awesome for us and I expect he'll care for us long after the purchase to make sure everything is right. More
Sales people great, GM above any contact with customer Oct. 31,2014 I visited Wesley Chapel Mini after making an appointment with Mr. Gavin. Mr. Gavin when we arrived was in the middle of closing a sale so Oct. 31,2014 I visited Wesley Chapel Mini after making an appointment with Mr. Gavin. Mr. Gavin when we arrived was in the middle of closing a sale so very politely ask if we would mind if Jay should us the car he had waiting for us to view. Jay very great, very noligiable, thorough & helpful. We ALL agreed on a lease offer, got to finance signed off 4 days later received a call from the finance manager requesting $3000.00 to which we neither one knew anything about. Looked at the paperwork to find it was NOT at all what we agreed on. Upset of course we wanted to find out what was going on & if & how this was going to work out. My boyfriend called for me & was just told we will work it out by closer- Andy continually but never this is how. After a day & a half of this he called & ask for GM - Mike Trivigno, Andy contually intercepted the calls. After 2 full days of this & boyfriend leaving messages on GM' s vm with no response I called, i lft 3 messages for the GM...NOTHING after the 4th call a lady called me back said he was in a meeting but ask, "what does Ms. Wilson want? I advised her of the situation she said he handles these types of issues & had no idea. I ask the GM call me back I would comeback in but wanted to know what they were planning on doing. I explained I would be driving about 40 miles to get there, wanted to be sure GM would be there. Sh exalted me back said he would not be I ended up ready to return vehicle ask the lady again to have GM call me back...that's 5xs + my boyfriends messages. After all worked out I was ask what can be done Ms. Wilson to turn this experience around, I told Mr. Gavin honestly a call from the GM, to show that he cared, was concerned & wanted to make sure everything worked out...to take that extra step...well let's say it's been 8 days since, my 5 request, my boyfriends 4 on GM's GM & nothing...I guess customers don't matter to him he's above us. I'll say if I had of known the GM had the attitude that he does about the people that pay his salary to feed his family I NEVER would have walked in those doors!!! As for Mr. Gavin & Jay best service I have ever had, great people. MR. MIKE TRIVIGNOMEN YOU SIR HAVE TONS TO LEARN FROM THESE 2 MEN....they r the ones that should be making your bucks...I guess you forgot what you learned when you first started out. :( More
excellent friendly customer service Leon was great to work with. Very knowledgeable and helpful. Got me right into what I wanted at a fair price. This is my second Mini but first from Leon was great to work with. Very knowledgeable and helpful. Got me right into what I wanted at a fair price. This is my second Mini but first from Wesley Chapel Mini. All my future purchases and service will be from here. More
Exceptional Dealership I enjoyed and had an exceptional experience in the purchase of a Mimi Countryman from this dealership and especially Brien Berisford. His attention to I enjoyed and had an exceptional experience in the purchase of a Mimi Countryman from this dealership and especially Brien Berisford. His attention to detail, professionalism, and knownledge of the Mimi was greatly appreciated. I received an excellent price for my trade in, exceptional price and value for the Mimi Countryman purchased. Brien went out of his way to ensure I met the dealership team, and was well versed on the Mimi I had purchased. I found the entire group exceptional and customer orientated. I would highly recommend them to my friends. The management has to be exceptional, because the team all seem proud, happy, and really enjoyed working at this dealership. They all seem to take pride in the product, but more importantly, in the dealership and its ownership. This was a pleasure to see and was a key factor in our selection of this dealership verses other dealers in the Tampa Bay area. More
Best place to buy a car. I got a great expirienced with Matthew Crespo and the poeple if Mini of Wesley Chapel. I went to the dealer just to see the car because I always want I got a great expirienced with Matthew Crespo and the poeple if Mini of Wesley Chapel. I went to the dealer just to see the car because I always want it a Mini the Countryman. Mr. Crespo and the staff make that happened to me because I though it was imposible to get a trade in for my car. Thank you again and will recommened them bacause they have the best service ever. More
Nothing but good things to say The dealership was geared towards customer satisfaction. I ordered a new Mint and they jumped thru hoops to make sure I received it when promised wit The dealership was geared towards customer satisfaction. I ordered a new Mint and they jumped thru hoops to make sure I received it when promised with all of the correct options. I would recommend this dealer. Joni Ann even picked me up at the airport and we drove back to the dealer to pick up the new car. More
Great Experiance at Mini of Wesley Chapel Bought a used car at Mini of Wesley Chapel today and it was a great experience. Very friendly and really seemed to appreciate the business. I would hi Bought a used car at Mini of Wesley Chapel today and it was a great experience. Very friendly and really seemed to appreciate the business. I would highly recommend this dealership to anyone looking for a use car. Courteous, professional and very friendly. Salesman Brien was great, finance team, Lars, was great as everyone on the entire staff. Everyone at this dealership makes sure you are being taken care of. All that with fair pricing makes this dealership a must go to if shopping for a vehicle. Thank you for a great experience. RC More
Could not have been better I remember walking in the dealer and Michaela greeting me with a big smile. She was so sweet. She quickly got me to a sales person and every thing was I remember walking in the dealer and Michaela greeting me with a big smile. She was so sweet. She quickly got me to a sales person and every thing was great from there on. Manny was great. We went out on a test drive and I loved the car. I told him I was already pre qualified and when I told him the rate he told me that they might be able to give me a better rate. And they did ! Lars was great with the financing . Every thing I asked them to do to the car they did. I left the dealer that day completely satisfied and happy with my purchase. They really work hard to satisfy the customer. I would highly recommend them and I would definitely buy another car with them. Give them a try. I'm sure you wont regret it. I almost forgot about cooper. He is such a cute and sweet puppy. More