MINI of Towson

Hello - My salesman Michael Edwards was excellent. He is very professional, knowledgeable and has wonderful sales skills. He made me totally comfortable with my decision to purchase my MINI. I was He is very professional, knowledgeable and has wonderful sales skills. He made me totally comfortable with my decision to purchase my MINI. I was skeptical if I could handle all the technical aspects of the vehicle but his knowledge and explanation made me feel comfortable. He has also reassured me that he is always available for questions and will support me in the future with any assistance I feel I need. Great experience so far and I love driving my MINI. More

Even though I didn’t have an appointment but had some problems I didn’t understand-took me right away. By the next day I got my car back in perfect condition. Love this dealership. problems I didn’t understand-took me right away. By the next day I got my car back in perfect condition. Love this dealership. More

I have had a Mini since 2017. Whenever I need service, Allen Rolocut is fantastic! Its wonderful to have a consistent contact at Mini Towson. Whenever I need service, Allen Rolocut is fantastic! Its wonderful to have a consistent contact at Mini Towson. More

Great experience at MINI of Towson. Imogen was fantastic and really made the whole experience fun and easy. And we LOVE the new MINI! Imogen was fantastic and really made the whole experience fun and easy. And we LOVE the new MINI! More

I love MINI of Towson! All of the staff there are great, helpful and kind. They make you feel at home. I was recently in for service and the experience was quick and painle All of the staff there are great, helpful and kind. They make you feel at home. I was recently in for service and the experience was quick and painless. Working with Allen is always a pleasure. More

Very professional team that worked quickly to fix the issues with my Mini. Because of a lot of unknown issues they discovered they worked to prioritize which issues I needed to get done for safety and wh issues with my Mini. Because of a lot of unknown issues they discovered they worked to prioritize which issues I needed to get done for safety and which could be done later. Also appreciated the video showing me everything and helping me understand what was wrong. More

Overall experience with the purchase of my 2024 Mini was smooth and well orchestrated. The OUTSTANDING team member was Collin in the sales department. I don't think there was a question he couldn't answer ( smooth and well orchestrated. The OUTSTANDING team member was Collin in the sales department. I don't think there was a question he couldn't answer (about the mini) and his enthusiasm for his work is to be admired. I certainly appreciated it. More

BMW Mini Towson gave horrible service. They refused to fix the problems that they caused or rectify the fact that they had me pay for services that never fixed the problem. Wayne in servic They refused to fix the problems that they caused or rectify the fact that they had me pay for services that never fixed the problem. Wayne in service was extremely rude and unprofessional along with Jason who was suppose to be in charge he was rude, unprofessional and a poor representation of BMW as a leader of the company you would expect him to lead with a certain level of professionalism. He only reached out because I have a poor rating review before so you’d think he’d go out of his way to turn what was already a negative into a positive but he definitely didn’t do that. I wouldn’t take a free car from them that’s how horrible the service was. It’s such a disservice to be lead to believe that the only way you can get help is to sue a company that should have helped you. More

Mini of Towson, from start to finish was professional , well coordinated service, with little or no effort to the customer. Serice reminder, on-line appointment, courtesy car arranged. In 15 minutes, I was well coordinated service, with little or no effort to the customer. Serice reminder, on-line appointment, courtesy car arranged. In 15 minutes, I was driving away, while my car was being serviced. Finished on-time, with an E-mail from the mechanic, recorded walk around my car explaining the service received, and future services needed. Total Care! More

Allen explained things well and so far the issue seems good. Quality service in the pst too. Have purchased three minis from them. good. Quality service in the pst too. Have purchased three minis from them. More