MINI of Towson

i had a wonderful experience ..... ALLEN WAS PROFESSIONAL AND FRIENDLY AND WAS DEFINITELY LOOKING OUT FOR MY BEST INTEREST ..... I WOULD DEFINITELY RECOMMEND THIS SERVICE DEPARTMENT TO ALLEN WAS PROFESSIONAL AND FRIENDLY AND WAS DEFINITELY LOOKING OUT FOR MY BEST INTEREST ..... I WOULD DEFINITELY RECOMMEND THIS SERVICE DEPARTMENT TO ANYONE THAT OWNED A MINI ... More

Mini of Baltimore-Employee Excellence Mini of Baltimore is a great dealership and repair shop because if it’s employees. In my experience, these folks are excellent mechanics, technicians Mini of Baltimore is a great dealership and repair shop because if it’s employees. In my experience, these folks are excellent mechanics, technicians and problem solvers. Employees like Jonathan Baron are exceptional and work with their clients to understand what’s going on with their cars and to ensure they are satisfied with the repairs. More

Road Hazard Help Recent road hazard events brought me into Mini of Baltimore a couple times outside scheduled service visits and Allen Rolocut was able to process my v Recent road hazard events brought me into Mini of Baltimore a couple times outside scheduled service visits and Allen Rolocut was able to process my vehicle and give me a choice of available loaners as required. Allen ensures my Mini gets a complimentary car wash after service is complete which is always a nice touch. Thanks a bunch :) More

Aimed to please.... Came in for service on my car and Allen Rolocut greeted me very professionaly and made it a point to stay in contact with me daily as to the status of Came in for service on my car and Allen Rolocut greeted me very professionaly and made it a point to stay in contact with me daily as to the status of my vehicle, just a he had promised me when entering the dealership. When a situation arose in regards to my car and a possible delay, Allen went out of his way to accommodate me and see that I had my car as soon as possible. His follow-thru and sense of urgency for the customer is so appreciated!! Well done Allen More

Efficient and professional When my check engine light came on, Allen was able to schedule me for same day drop off with a loaner. Drop off was efficient. He kept me apprised o When my check engine light came on, Allen was able to schedule me for same day drop off with a loaner. Drop off was efficient. He kept me apprised of repairs needed, as well as insuring that scheduled maintenance items could also be addressed while my Mini was in for service. Allen Rolocut is always polite and professional. So glad I found my Mini at Mini of Baltimore. More

Good service, no hassle for warranty work. Allen is easy to work with and work was well done. Hours are convenient for pickup and drop off. It shows they are making the effort to provide good Allen is easy to work with and work was well done. Hours are convenient for pickup and drop off. It shows they are making the effort to provide good customer service. More

Great and Caring Service! Been coming to Mini of Baltimore for several years and always with service advisor Allen Rolocut. He is a very caring advisor and treats me fairly, no Been coming to Mini of Baltimore for several years and always with service advisor Allen Rolocut. He is a very caring advisor and treats me fairly, not suggesting any service not required on my Mini. The dealership has kept up my 2012 Mini in great running shape since I've had service done here. Looking forward to returning again at next service interval. More

great service and work hard to make sure they get it right I take my Countryman to mini of Baltimore. My service rep is Allen Rolocut. He is a pleasure to work with. He keeps me informed and works to make s I take my Countryman to mini of Baltimore. My service rep is Allen Rolocut. He is a pleasure to work with. He keeps me informed and works to make sure I get the best service possible. I know he works for Mini, but he makes me feel as if I am the most important customer. Aside from that the staff is always friendly. It is a pleasure to go into this dealership. More

Services from Mr. Allen Rolocut Mr. Allen Rolocut had provided an excellent services with warm welcome, smiling face and friendly. I have received cleared information and good rec Mr. Allen Rolocut had provided an excellent services with warm welcome, smiling face and friendly. I have received cleared information and good recommendations from him over the phone and by mail as well. More

Friendly, Relaxing, and Worry-free! Yoni (Jonathan Baron) is like part of the family, and I always know my Paceman is good hands. The scheduling and loaner reservation process is a breez Yoni (Jonathan Baron) is like part of the family, and I always know my Paceman is good hands. The scheduling and loaner reservation process is a breeze on-line. Communication is great, and there have never been any surprises. A trusting relationship will keep me loyal. More