MINI of Towson

Imogen was awesome! Excellent customer service! I love my new JCW Countryman. Thanks for everythng! Excellent customer service! I love my new JCW Countryman. Thanks for everythng! More

Let me start off by saying every auto dealership should have a service writer like Allen! This man went well above my expectations. I purchased a Mini Cooper from another dealership that developed some en have a service writer like Allen! This man went well above my expectations. I purchased a Mini Cooper from another dealership that developed some engine issues. Allen contacted the selling dealership and explained what the problem was. They agreed to cover half of the cost since it was still under a 90-day powertrain warranty. Allen was in contact with them several times through the whole process. I never expected or even thought he would have done this. I'm very grateful for his help. More

I recently visited MINI of Towson with my wife to purchase a new car, and we had a fantastic experience. From start to finish, the staff was knowledgeable, friendly, and accommodating. We were given purchase a new car, and we had a fantastic experience. From start to finish, the staff was knowledgeable, friendly, and accommodating. We were given all the details we needed about the car we were interested in without feeling any pressure to buy. The sales environment was stress-free, and we were able to take our time to make a decision. When we were ready to move forward with the purchase, the financing process was straightforward and hassle-free. Overall, our experience at MINI of Towson was outstanding. I would highly recommend this dealership to anyone looking for a new car. Thank you to the entire staff for making our car-buying experience a positive one! More

As usual, my experience with Mini of Towson was first class. Allen Rolocut is a super service advisor, who not only reminds me of the service items that need to be completed, but keeps me informed regar class. Allen Rolocut is a super service advisor, who not only reminds me of the service items that need to be completed, but keeps me informed regarding the progress that the mechanic is making on the job while I wait. He also forecasts service items for the future so that I am not surprised when I come in for my oil change. Allen is a big reason that I always return for service. More

I bought a 2014 Mini Cooper from carvana and it had some issues within the first week. I took it to mini of Towson to have the work done. My service advisor, Allen, was very knowledgeable and took the time issues within the first week. I took it to mini of Towson to have the work done. My service advisor, Allen, was very knowledgeable and took the time to answer my 10,000 questions. I greatly appreciate him answering my 25 phone calls asking different questions about my car and him making it so easy going through carvana's warranty process. The technician who worked on my vehicle, Jeff, is probably the most amazing and trustworthy mechanic I have ever met in my entire life. I actually met him a few years ago when I had my first Mini Cooper. I don't know many people that choose the car they're going to buy based on a specific technician, but I would gladly have a Mini Cooper for the rest of my life to have Jeff work on my cars.... I know that he's not going to lie to me to try to get me to have work done that I don't need. I have absolute peace of mind taking my vehicle to him. If you need any work done on your Mini Coopers, definitely take it to mini of Towson and request Jeff!!!! More

Excellent customer sensitivity. The service department is absolutely aware financial and economic challenges we all face. The service department is absolutely aware financial and economic challenges we all face. More

I brought my mini to the shop because the check engine light came on and then off again several times. Allen kept me up to date the whole time and lent me a vehicle while mine was in the shop. He also w light came on and then off again several times. Allen kept me up to date the whole time and lent me a vehicle while mine was in the shop. He also worked with the warranty company to reduce significantly the cost of the work. I really appreciated all the work that Allen put into helping me get my mini fixed. Thank you Allen More

I brought my Mini in because I had a check engine light on. Alan was great as usual. He kept me up to date the whole time. He also worked with my warranty company who ended up paying a majority of the bill on. Alan was great as usual. He kept me up to date the whole time. He also worked with my warranty company who ended up paying a majority of the bill. I also got my oil changed and tires rotated. Alan also took the time to explain all of the work that had been completed. As long as Alan is there, I would never consider taking my Roadster anywhere else. Thanks Alan!! More

This was my first experience with MINI of Towson and it was a very good one. From the check in with Allen to the communication about my vehicle to the check out/pick up process, everyone was very courteous was a very good one. From the check in with Allen to the communication about my vehicle to the check out/pick up process, everyone was very courteous, professional and helpful. I will definitely be returning for future service needs. More

Very knowledgeable and honest. They provided a ride home for me. While they did not find the issue, they let me know that they would not charge me if the issue comes back up They provided a ride home for me. While they did not find the issue, they let me know that they would not charge me if the issue comes back up More