MINI of Towson

Took my 2015 Mini in for what we had thought was going to be standard maintenance. Allen worked up the figures and off the car went to the mechanic. Upon the mechanics inspection of my car it needed more su be standard maintenance. Allen worked up the figures and off the car went to the mechanic. Upon the mechanics inspection of my car it needed more substantial work. Allen worked with the warranty company and keep me abreast of how things were going. Then when a last minute part was needed to be shipped in, again I was keep aware of the status of my car and completion date. Great working with someone that keeps you in the loop even when things are not going according to original plan. Highly recommend Allen! More

They were very polite, went out of their way to provide me with a picture even before one was available on the website. Imogen was a professional and treated me with great respect. Even when I notified her me with a picture even before one was available on the website. Imogen was a professional and treated me with great respect. Even when I notified her that my needs had changed, she was gracious and let me know I could reach out if anything changed. Someone should give her a raise, but I hope my kudos here help. More

Superior service. Cannot say any more than that as it will only be repetitions of the same message, only in different words. Cannot say any more than that as it will only be repetitions of the same message, only in different words. More

Copy I am so impressed with this dealership. (Short back story) I travel for work and on my last trip my 2007 mini Cooper S had a major issue. The car was towed 100 miles to this dealership. The (Short back story) I travel for work and on my last trip my 2007 mini Cooper S had a major issue. The car was towed 100 miles to this dealership. The service adviser (Allen) from start to finish was very informative and honest. With video evidence I was told the engine was done. We just purchased a new vehicle for my wife and this puts us in a hard position financially. The financial side (Michael) of this dealership is amazing as well. They appraised the “paperweight” and gave a a fair and honest offer which we accepted. On top of all this my wife repeatedly commented to me how polite and respectful everyone treated us AND our 5 yr old son, that got dragged on a trip, was made to feel welcome as well. (Even being gifted a mini car toy) I wish we could purchase from these guys but financially it doesn’t work. In my opinion though, you can’t go wrong. I dealt with service and finance all in a week and remain impressed. I wish all dealerships were this way. More

Excellent Service Center. Allen Rolocut provides excellent care and is easy to reach. My car needed alot of repairs and when I drove her home; it was like driving a brand ne Allen Rolocut provides excellent care and is easy to reach. My car needed alot of repairs and when I drove her home; it was like driving a brand new car. All I needed was a Big Red Bow !!! Thank you. Marie, CRNA Johns Hopkins University Anesthesia More

Allen is always extremely accommodating and friendly! !!!! He is such a joy to work with !!!!! !!!! He is such a joy to work with !!!!! More

My experience servicing my 2016 Mini has been outstanding. I have dealt exclusively with Allen Rolocut. I would not dream of taking my car anywhere else. Professional! outstanding. I have dealt exclusively with Allen Rolocut. I would not dream of taking my car anywhere else. Professional! More

Always helpful, friendly and considerate. Never disappoints. Provide with the best service for my car Never disappoints. Provide with the best service for my car More

Alan has been my trusted service rep for years. He always provides a complete explanation of what need to be done an accurate estimate of what it will cost. He always provides a complete explanation of what need to be done an accurate estimate of what it will cost. More

Wayne was great at service desk with his assistant and service to get my Mini done on timely manner service to get my Mini done on timely manner More