MINI of Towson

Allen Rolocut has been servicing my '06 Mini JCW with 250K miles for 17 years. He has saved me thousands over the years through warranty coverages I never knew I had, along with coupons that magically ap 250K miles for 17 years. He has saved me thousands over the years through warranty coverages I never knew I had, along with coupons that magically appear when I most need them. The mechanics are superb and personable, and Allen can easily translate 'mechanic speak' to something that a lay person can understand - among his numerous qualities, that, in and of itself, is a most valuable quality to have. I remain most grateful for his service. More

Keeps me informed every step of the way and gives me options to choose from. options to choose from. More

Wayne took care of me. Service was fast, got a loner. Everyone was very polite Service was fast, got a loner. Everyone was very polite More

My recent service visit was a pleasant experience. Allan was a very professional service writer. Allan was a very professional service writer. More

Alan is the best! Always provides the best service. He always looks out for the customer. Always provides the best service. He always looks out for the customer. More

Took my 2015 Mini in for what we had thought was going to be standard maintenance. Allen worked up the figures and off the car went to the mechanic. Upon the mechanics inspection of my car it needed more su be standard maintenance. Allen worked up the figures and off the car went to the mechanic. Upon the mechanics inspection of my car it needed more substantial work. Allen worked with the warranty company and keep me abreast of how things were going. Then when a last minute part was needed to be shipped in, again I was keep aware of the status of my car and completion date. Great working with someone that keeps you in the loop even when things are not going according to original plan. Highly recommend Allen! More

They were very polite, went out of their way to provide me with a picture even before one was available on the website. Imogen was a professional and treated me with great respect. Even when I notified her me with a picture even before one was available on the website. Imogen was a professional and treated me with great respect. Even when I notified her that my needs had changed, she was gracious and let me know I could reach out if anything changed. Someone should give her a raise, but I hope my kudos here help. More

Superior service. Cannot say any more than that as it will only be repetitions of the same message, only in different words. Cannot say any more than that as it will only be repetitions of the same message, only in different words. More

Copy I am so impressed with this dealership. (Short back story) I travel for work and on my last trip my 2007 mini Cooper S had a major issue. The car was towed 100 miles to this dealership. The (Short back story) I travel for work and on my last trip my 2007 mini Cooper S had a major issue. The car was towed 100 miles to this dealership. The service adviser (Allen) from start to finish was very informative and honest. With video evidence I was told the engine was done. We just purchased a new vehicle for my wife and this puts us in a hard position financially. The financial side (Michael) of this dealership is amazing as well. They appraised the “paperweight” and gave a a fair and honest offer which we accepted. On top of all this my wife repeatedly commented to me how polite and respectful everyone treated us AND our 5 yr old son, that got dragged on a trip, was made to feel welcome as well. (Even being gifted a mini car toy) I wish we could purchase from these guys but financially it doesn’t work. In my opinion though, you can’t go wrong. I dealt with service and finance all in a week and remain impressed. I wish all dealerships were this way. More

Excellent Service Center. Allen Rolocut provides excellent care and is easy to reach. My car needed alot of repairs and when I drove her home; it was like driving a brand ne Allen Rolocut provides excellent care and is easy to reach. My car needed alot of repairs and when I drove her home; it was like driving a brand new car. All I needed was a Big Red Bow !!! Thank you. Marie, CRNA Johns Hopkins University Anesthesia More