MINI of Towson

Although the sales process was positive, the same cannot be said for the first service visit. The microphone quality of the bluetooth system is very poor (thin hard to hear) and we wanted to see if there wa be said for the first service visit. The microphone quality of the bluetooth system is very poor (thin hard to hear) and we wanted to see if there was something wrong. The car was at the dealership for several days, with a loaner provided. Also- we wanted to have the free car "wash" which we were told was a service provided with a purchase from this dealer. When we picked up the car, we were told that the operation was "normal", and that the problem was with the fact that we were not using an "approved" phone. The "approved" phone list is ridiculously short compared to other auto manufacturers. We were also told that any problem with the Bluetooth unit due to using a non approved phone is not covered under warranty. The service manager gave me some bull about how different phones use different bluetooth "languages" and that the reason for the microphone problem problem is because we were using a non approved phone. We suggested that since he owned an "approved" phone, we should try his as a comparison. We appreciate that he agreed, but he did not know how to sync his own phone with the bluetooth unit of the car. One person in the service department told us that the bluetooth microphone problem can sometimes be improved by changing the microphone position. We asked for the service manager who told us that this was wrong information (changing the microphone position is in the owner's manual). And the wash was another disappointment. Truth in advertising would have called it a "rinse". There was still bug guts all over the front, and water drop spots all over the car because it had not been dried. In short, OK sales experience. First service experience was definately "over promise and under deliver". More

I had a great experience at Mini of Baltimore! Buying a car can be stressful but Usman, Ray and Ben made it very easy and much less stressful than anticipated. They were all very professional yet friendly car can be stressful but Usman, Ray and Ben made it very easy and much less stressful than anticipated. They were all very professional yet friendly and so helpful. I wasn't really looking to buy this quickly but the 1.9% financing that ran until 8/31 made my decision very easy. Everything was thoroughly explained--start to finish. I picked up my new Mini and they made sure my "old" car was transferred to BMW of Bel Air as that is closer to home--bonus! Michael Coleman at BMW of Bel Air was also very helpful when I picked up my "old" car. I certainly felt spoiled from the beginning until the end of the transaction and know when I take my Mini in for routine service I will be given the "red carpet treatment"! Already my Mini is everything and more than I expected. I wanted a car that was FUN too and it certainly is FUN to drive and brings a smile to my face! What a pleasure to drive! Thank you Mini of Baltimore and BMW of Bel Air for your outstanding service! I would highly recommend your dealerships! Robin B. More

A lease-end refund check I was issued was $200 less than expected. Not a lot of money but upsetting because it was the principle of the matter. I wrote an email just to get it off my chest; after all, thi expected. Not a lot of money but upsetting because it was the principle of the matter. I wrote an email just to get it off my chest; after all, this was the third Mini I purchased from this dealership and I wanted to be heard. I didn't think I would be contacted by anybody and felt when the time came, I would NOT be going back to that dealership. I received a call from Michael Coleman who apologized for my less than wonderful experience and said he wanted to make it right. With that said, he called me to ask me to stop by the dealership because he wanted to meet me and to personally hand me a check for $200. Actions like that tell me the dealership cares about the customer. Yes, I realize they are running a business but I wanted to know MY experience mattered to somebody. Michael Colemen let me know loud and clear that he heard me and I appreciate that. I would recommend them to anybody. More