MINI of Towson

From the beginning we had a very good experience with this dealership. I've worked with other dealerships that made me feel pressured to buy on the spot and try to get as much money from me as possible. this dealership. I've worked with other dealerships that made me feel pressured to buy on the spot and try to get as much money from me as possible. I never felt that way with Mini Baltimore. They worked with me until the end to try and find the right car and price for me. I would definitely recommend this dealership to others. More

I had a problem with my clutch. Although the warantee period was expired by about 2000 miles, this dealer steped up and performed the necessary service and provided a loaner vehicle all at no cost to me period was expired by about 2000 miles, this dealer steped up and performed the necessary service and provided a loaner vehicle all at no cost to me as a goodwill gesture. The manager, Michael Colman called me personally after I had emailed him with my complaint and arranged for the repairs. He also called to see if the repairs were satisfactory to me. I have never experienced such fine service and obvious care for their customers as I experienced with this dealer. I should mention that all was done with utmost courtesy and professionalism. I would highly recommend that anyone looking to purchase a MINI work with this dealer. They truly understand that service after the sale is very important. More

We had a sales man that did not know the product he was selling, could not answer simple questions about the operation of the USB/IPod and bluetooth and told us we were his second sales on the test drive. selling, could not answer simple questions about the operation of the USB/IPod and bluetooth and told us we were his second sales on the test drive. They were understaffed and we waited over 3 hours to complete the sale, with no trade in and paying cash - no financing. The staff member who finalized the sale tried to tell us that by state law they were required to "disclose" the information on an extended warranty, protective finish for the paint and other products all car sales people try to sell you - after we had already waited 3 hours. Overall a second rate experience. More

Mini of Baltimore provided my family with stellar customer service. Matt (Sales), Alison (Finance Manager)& Michael (GM) went out of their way to provide us great financing, an excellent product and customer service. Matt (Sales), Alison (Finance Manager)& Michael (GM) went out of their way to provide us great financing, an excellent product and a commitment to helping us in the future. The customer lounge was incredible. All I can say is go to Mini of Baltimore or BMW of Towson. They will exceed your expectations... More

Let me just say I love My Mini and Mini of Baltimore/Towson I can't say enough about this dealership I've adopted several mini's and can see why they say adopt instead of purchase ,because onc Baltimore/Towson I can't say enough about this dealership I've adopted several mini's and can see why they say adopt instead of purchase ,because once you ADOPT you are part of the family and they take care of you as family should ,from the salesmen on the floor( Jeremy Davidson )who took the time in freezing weather to program and link up my blue tooth to the car from my phone ,to the General Manager (Michael Coleman)who took time to come out of his office and personally put car mats into my car ,right down to the service people who take the time to get to know by name when you bring your car in for service . Everyone is always so nice and helpful rather it's your first visit or 131st. I must say though if your thinking of shopping at this dealership BEWARE for ( ONCE YOU GO MINI OF BALTIMORE YOU CAN NEVER GO BACK )If you don't want to be pampered and spoiled with sodas and snacks while your waiting for service by someone who takes the time to learn your name and follow up on the status of the work on your car ,To the the Manager/Salesmen who still take the time to stop by to say hi years after you bought your car. Once your Mini family remember when you see another Mini Be sure to Beep and give a Mini Hi and to your delight you'll get a Beep and Mini Hi back because were all family. More

I contacted the dealership after finding an 09 Clubman S for sale via the internet. Since I'm from Ohio, I needed a good sales rep to work with. I was assigned Jeremy and was provided with very prompt com for sale via the internet. Since I'm from Ohio, I needed a good sales rep to work with. I was assigned Jeremy and was provided with very prompt communications and detailed information. I needed good information that I could trust was accurate and since I wanted to act quickly on the transaction, I needed someone that was quick. All went well with the long distance negotiation. I came down two days later and inspected the car, which was in as described condition. The actual purchase portion of the transaction went smoothly, which also included my out of state trade-in. I wouldn't hesitate to recommend the dealership to others for a new or preowned Mini purchase. More

Marc Cohen was my first contact. I met Marc several years ago, beside my 2002 mini cooper at a GBC event. He offered that when I was ready to get my next one, to give him a call. I did. He responded r years ago, beside my 2002 mini cooper at a GBC event. He offered that when I was ready to get my next one, to give him a call. I did. He responded right away, even though he was out of town at the time. His colleague, Nancy, got to work and let me know I would get a call from Ray Shefska shortly. I did indeed. Ray said he had paired me with Hilary Brown. I immediately got a call from Hilary and we set a date to meet. Hilary is a consummate professional who put me at ease right away. Making a major purchase can be daunting. In less than a week from my first contact with Marc, I was filling out the paperwork with Susan and I have my new mini. Susan was so very patient with me as I struggled with my decision..."to buy or not to buy" the most expensive car I have ever owned. Things have changed substantially since I purchased my first mini in March 2002. No waiting, no smug salespeople, complete cooperation in getting me the best financing rate and impressive knowledge of the product. Hey Marc...thanks for coming up to me in the parking lot at Greystone years ago and introducing yourself. I will call you again when I am ready to get my 3rd mini. More

8:30 a.m. I emailed Mini of Baltimore County regarding an online ad. 9:00 a.m. Cheri responded the car was available and recommended I come ASAP since another party was interested. Several emails passed online ad. 9:00 a.m. Cheri responded the car was available and recommended I come ASAP since another party was interested. Several emails passed between us, and I confirmed I would be there that evening. 6:45 p.m I called Cheri in transit to the dealer. 7:00 p.m. Arrived and was greeted by Matt, who was busy with another customer. Invited us to sit in the lounge while he finished up, and had the car brought to the front for a test drive. 7:45 p.m. After enjoying cookies, coffee, water and other treats, took the car on a test drive. 8:30 p.m. Began paper work to purchase my mini. 9:00 p.m. Met Cheri as she was leaving work. 9:10 p.m. Met Susan for financing and final purchase paperwork. While being completed, Matt took car around for detailing. 10:00 p.m. Drove off in my MINI, registered! I know it's important to make a sale, but was really happy how long these people stayed late and were friendly and pleasant when I'm sure they wanted to be home. By the way, there was a sale after mine! More

Great people; great service. The clubman jcw was listed at a fair price with a reasonable discount. The team worked to get everything done as quickly as humanly possible - it was worth the drive from New at a fair price with a reasonable discount. The team worked to get everything done as quickly as humanly possible - it was worth the drive from New Jersey to get a great car at a great deal and with great service More

I had an excellent experience with the MINI dealership in Baltimore, specifically with Andy Evans. He was knowledgeable, friendly and very (very!) patient with my decision-making. At no point was he pushy Baltimore, specifically with Andy Evans. He was knowledgeable, friendly and very (very!) patient with my decision-making. At no point was he pushy or irritated with the fact that I spent hours at the dealer without committing to buying a car. And even though it was the last day of a big sale that MINI had going on, Andy never pressured me into buying that day. After a test drive, walks around the lot (twice), searching the databases (more than twice), sending photos to family/friends, and making phone calls, I finally purchased my gorgeous MINI and couldn't be happier! I also returned to the dealer a week later to have an option installed that I had purchased; they had me in the door, car washed, option installed and out the door in less than 45 minutes. While I waited, I felt like I was in a luxury car dealer; there was food, wifi, tv, staff to ask if I needed anything....Wow! did I mention I love my MINI? More