MINI of Towson

I was very pleased the service mgr took the extra step of calling MINI to see if they would replace the transmission even though out of warranty. It saved me $5,000. Plus, they were able to get me a loaner calling MINI to see if they would replace the transmission even though out of warranty. It saved me $5,000. Plus, they were able to get me a loaner car which saved me from having to get someone to take me back down which is an hour drive each way. More

Imagine a consumer attempting to renegotiate a contract after it has been signed! Mini did this twice! No integrity!! Jeremy Davidson, sales person, after I signed the New Car Contract, said the wheel after it has been signed! Mini did this twice! No integrity!! Jeremy Davidson, sales person, after I signed the New Car Contract, said the wheel locks on the car were not on the invoice and said I could give up my floor mats or pay for the wheel locks. Even though, according to Maryland law, I was the owner of the car since the contract was signed, I gave in. Two days after the purchase, Charlie Couhler, Finance, wrote and said he had "good news" about my Mini. Mini wanted me to renegotiate the contract again!!!!!! They wanted me to pretend they had informed me that the "New" car I bought with a "New Vehicle" contract, with 37 miles on it was a Demo car. They wanted me to sign a form waiving some of the New Car Warranty. Marc Cohen, VP, and Mike Coleman, Gen Mgr, made several email and phone attempts trying to bribe me into signing the Demo Acknowlegement for offering me the floor mats that were on my invoice!!!! Thanks to Carol Pantua, Exec. Customer Service Manager of Mini USA who verified that the terms of the contract will remain as signed and Mini of Baltimore ceased contact. This finally ended the dealers's attempts to renegotiate the contract after the purchase. More

I have purchased many cars in my lifetime, and this was by far the best experience I have ever had. Suki Reynolds was a fantastic salesperson and she really knows the cars. The finance guy (I'm bad with by far the best experience I have ever had. Suki Reynolds was a fantastic salesperson and she really knows the cars. The finance guy (I'm bad with names, and I can't remember his) was fast and pleasant and he did all of the work! In the past, I've had to fill out long loan applications and go to my lender to secure the funds. This time, he did everything. I filled out a few papers and signed my name a lot, but he made the whole process go very smoothly. This is the most people friendly dealership I have ever been associated with. They have a fantastic product, and the staff is well above average. I'm sure my next car will be a MINI from Balto. Co. Mini. I can't say enough good things about the dealership. More

On April 30, 2011, while visiting Mini of Baltimore, I fell in love with Mini Cooper Convertible stock #M5175. I agreed to purchase the vehicle, sat down to sign all paperwork and Jeremy Davidson said ha fell in love with Mini Cooper Convertible stock #M5175. I agreed to purchase the vehicle, sat down to sign all paperwork and Jeremy Davidson said hang on I need to talk to my manager. All of a sudden the price went up $3000 because of wheels that were on the vehicle that were not included on the sticker, then the price was $2500. The slimy manager, came out to see me and basically said “Take it or leave it”. I left, but I asked Jeremy to see what could be done about replacing the wheels with the inexpensive 17” infinite wheels I saw when building a mini online. He never called, then a week went by and I called and he said he would call back, more time elapsed and no call. On May 27, a friend of mine called Jeremy told him I still wanted the car, but was very disappointed at they way I was treated, Jeremy said he had a new manager and said the new manager Jay Collins would call me directly. Jay and I agreed to a price and I asked him to call me back with what the payment would be. He wanted me to make the trip from Carlisle PA to Baltimore MD that day, I said I was on my way to Atlantic City NJ and that I would come in on Monday and pick up the car. Jay never called me back, Jeremy called me hours later and gave me a different price. Then he agreed to the price Jay quoted me. I told him I would be in on Monday, I was going down to Washington for the Phillies game and I wanted to get the car then, if it was ready. On Memorial Day, I was on the way to the game and Jeremy called me and said the higher ups put the nix on the deal. I told him to forget it. The car is still for sale, it has been sitting on the lot thru hail storms and inclement weather and this whole ridiculous scenario. The warranty has been in effect for several months, but they were going to extend it, something doesn’t seem to be right here. This dealership is the worst. I still want a mini cooper convertible, I am going to use Ottosmini in West Chester, PA, with Michelle Dewey. I am willing to wait until the factory in Japan is up and running to get the automatic transmission, rather than dealing with Mini of Baltimore. I will get all the options I want, at less expense, and not have to be jerked around. Too many chiefs and not enough Indians. DON’T USE THIS DEALER!!! I wish someone would have warned me. This will be posted any and everywhere I can post on the internet. You deserve it!!! More

Iv'e had four visits and all were "Outstanding". Skip has always been right to the point. I tell friends to go for the car, but the service is what brings me back. I'm in need of a fo "Outstanding". Skip has always been right to the point. I tell friends to go for the car, but the service is what brings me back. I'm in need of a fog light lens, but was told that I had to replace the entire light. Pricy but it's okay! More

Our salesman, Jeff Testerman went above and beyond the call of duty to accommodate us when we were looking at the Minis and after we decided to purchase the vehicle. He spent over 7 hours patiently answer call of duty to accommodate us when we were looking at the Minis and after we decided to purchase the vehicle. He spent over 7 hours patiently answering our questions and providing us the answers we needed to be comfortable in making the purchase. I ended up buying the vehicle as a birthday gift for my wife and Jeff drove over 2 hour round trip to pick me up so I could surprise her with vehicle. The dealership also gave me a very competitive price after I provided data on regional selling prices. I would highly recommend Mini of Baltimore and Jeff Testerman. By the way, my wife loves the car! GF More

Ok. So I had been thinking about a Mini Cooper. My Volvo died an untimely death and my daughter just finished her first year of college and my 16 year old son was now driving himself around. Didn't n Volvo died an untimely death and my daughter just finished her first year of college and my 16 year old son was now driving himself around. Didn't need an SUV anymore and I had long been fantasizing about really great gas mileage. The Mini is so darned cute and comes in a myriad of candy colors so I decided to go for a test drive. Walked into Mini of Balto. Co. without an appointment. Jeff Testerman was working at his desk, looked up at me, smiled and asked if he could help me. OK I thought, this is my salesman. I hope he's nice! Well he is REALLY nice, SUPER chill, and VERY competent! We took the Hardtop S for a test drive although I ultimately went for the Hardtop and the special leasing plan that was running until May 31, 2011 which basically was $199 a month for 3 years or 30,000 miles. My cap reduction was actually $5,500 and my monthly payments are $207. Close enough! Jeff spent an hour with me that first day. He fully explained everything in the car and then even let me walk around the expansive back lot filled with Minis in every conceivable color. I changed my mind 100 times about the exterior color and whether or not I wanted stripes, a sunroof or the cold package, and Jeff patiently listened and offered me feedback in a real, honest conversation. Jeff's approach is calm, friendly and no pressure. He knows what it is like to be the car buyer and he really wants you to be comfortable with your choices. I wholeheartedly recommend this dealership and in particular Jeff Testerman. More

On the last day of March, in the evening, we strolled into Mini of Baltimore. I had just been in an accident which ended up in totaling my car. At the end of March, they were having a fantastic deal, 0 into Mini of Baltimore. I had just been in an accident which ended up in totaling my car. At the end of March, they were having a fantastic deal, 0.9% APR for 60 months and a free package to boot. As we were walking around the lot, Suki came out to greet us. She was very friendly and very knowledgeable on MINIs, which was great because we thought we knew about them, but she was able to really educate us on all of their great features. She was incredibly patient with all of our questions (which ended up being alot). I was concerned about them having the specific color combination I wanted, but when Suki took us to the back lot, it was like a MINI explosion! They have a great selection and if you want to personalize your MINI (which you will!!), they allow you to grab a loaner car while they work on it, so you aren't stuck in a car dealership all day. Overall, we were extremely pleased. We caught the MINI bug, and we are considering buying a second, of course with Suki helping us along the way. More

I had a very good experience at Mini of Baltimore County. Greg Banker took a lot of time with us to point out the features of the car. He really listened to what we were looking for and focused on providin Greg Banker took a lot of time with us to point out the features of the car. He really listened to what we were looking for and focused on providing the best set of options for our needs. When we spoke to him about comparing different models, he was thorough and logical rather than trying to get us to make an emotional purchase. This was the best car buying experience I've had and I would definitely recommend Greg and Mini of Baltimore County. More

This dealership is really the cream of the crop. I will never go elsewhere for sales or service. In addition, the MINI Executive program, which sells low mileage demo units, is an incredible bargain. It m never go elsewhere for sales or service. In addition, the MINI Executive program, which sells low mileage demo units, is an incredible bargain. It makes me mad that I waited so long to upgrade from Ford! More