MINI of Towson

This is the second car I bought brand new from Tony Roles and both experiences were wonderful. Any issues that I have had were handled by everyone very quickly. Allison and Marc Cohen both went out of their and both experiences were wonderful. Any issues that I have had were handled by everyone very quickly. Allison and Marc Cohen both went out of their way to make sure that I was satisfied and made me want to stick with Mini of Baltimore. I would recommend this dealership to anyone. More

Highly Recommended! Our salesperson Tony was very friendly and helpful. We felt he had our best interest in mind the entire time, even if it meant he might not get a sale. We are very pleased, my wif friendly and helpful. We felt he had our best interest in mind the entire time, even if it meant he might not get a sale. We are very pleased, my wife is a prior customer, this was the second MINI Cooper we have purchased from this dealer and have had a great experience both times. More

Superior experience in buying a new car.Tony Roles was extremeley responsive, provided assistance to me even on his day off. follow-up and follow through was spot on. I recommend Mini of Baltimore County extremeley responsive, provided assistance to me even on his day off. follow-up and follow through was spot on. I recommend Mini of Baltimore County to all whom i talk to about our new MINI. More

I love, love my Mini! Richard Thobe was kind, courteous, and patient - wonderful in every way, which made the whole experience enjoyable. He set everything (clock, radio, Blue tooth, temp. etc.)up on the ca and patient - wonderful in every way, which made the whole experience enjoyable. He set everything (clock, radio, Blue tooth, temp. etc.)up on the car, then explained it all, so I was comfortable and ready to go! I think he was as happy as I was to see me drive my new Mini away wearing my Mini of Baltimore cap! More

Excellent overall service - especially in arranging test a drive and speed of execution for the whole transaction (from website to ownserhip in only three days). a drive and speed of execution for the whole transaction (from website to ownserhip in only three days). More

Tony was an outstanding salesman. Answered all of our questions, let us test all we wanted and worked with us to get the vehicle and features that we wanted for a fair price. A great experience - from questions, let us test all we wanted and worked with us to get the vehicle and features that we wanted for a fair price. A great experience - from Tony, to the General Sales manager and the Financing Rep...looking forward to buying another Cooper or two! More

Buying a car from Mini of Baltimore was by far the best new car buying experience my husband and I have ever had. Tony was a superior sales person (motoring advisor). Friendly and very knowledgeable. Answe new car buying experience my husband and I have ever had. Tony was a superior sales person (motoring advisor). Friendly and very knowledgeable. Answered all of our questions and acted like a friend from the time we met. We would highly recommend this dealership to anyone looking to buy a new Mini Cooper. More

This was our first purchase of a MINI; but it will not be our last! We love this powerful little car. The entire staff at MINI of Baltimore County was helpful and friendly. Our salesman, Tony Roles was te our last! We love this powerful little car. The entire staff at MINI of Baltimore County was helpful and friendly. Our salesman, Tony Roles was terrific; very patient with a first time buyer! The selection of available Mini's was vast at Mini of Baltimore County. We would HIGHLY recommend Tony and this dealership to anyone in the Baltimore/Washington/Virginia area. More

Our first Mini and not the last, as long as these guys are still around!!! Even after the sale they have been top notch!!! The only thing missing, was string quartet playing in the show room!:) are still around!!! Even after the sale they have been top notch!!! The only thing missing, was string quartet playing in the show room!:) More

I wanted to take the opportunity to let you know what an I wanted to take the opportunity to let you know what an absolute pleasure it has been to work with your team at MINI of Baltimore, specifically wit I wanted to take the opportunity to let you know what an absolute pleasure it has been to work with your team at MINI of Baltimore, specifically with Tony Roles, Motoring Advisor. Tony was, without question, one of the most attentive, responsive and empathetic salespeople I have ever worked with – not just in automotive sales, but in any purchasing situation. From the first test drive and inquiry I made on June 18th through the delivery of my gorgeous MINI Cooper S Clubman today, Tony ensured that I was taken care of, my questions or concerns were addressed promptly, and the information I’d been given (and had looked up online) gave the complete picture of what my MINI experience would be.   In my 31 years of driving, this was the first “custom order” vehicle that I’d purchased – and though told it may be 8 to 12 weeks, it was basically 7 weeks between order and delivery. Alison did a terrific job working with me through the ordering process – and then it was Tony who very personally and professionally handled all of my “is it here yet?” inquiries and handled the peppering of questions I sent to him with the utmost of concern to ensure my experience was a good one.   I certainly hope that Tony is recognized for the amazing job he does with customers (the trophies on his desk suggest just that – but I know that “resting on your laurels” can degrade service levels). He treated my mother like a queen on our first test drive – and was just fantastic with each subsequent interaction I had with him (either in person or “virtual”).   I do plan on having my Clubman for a VERY LONG time – but will absolutely sing the praises of MINI of Baltimore to anyone who will listen! Thank you for making what can be an intimidating process one that is truly delightful. That is rare these days --- and as a professional in the Customer Service industry, I know how valuable that can be. More