MINI of Towson

A part needed to be replaced and it was under warranty. I brought the car in first thing in the morning and it was ready by mid morning. I am driving it back. They performed very well. I brought the car in first thing in the morning and it was ready by mid morning. I am driving it back. They performed very well. More

Allen provided outstanding customer service! !! People like Allen is the reason that customers become loyal customers. He took his time to explain the service that was being provided and it made !! People like Allen is the reason that customers become loyal customers. He took his time to explain the service that was being provided and it made be feel comfortable. His disposition was very caring. Without a doubt I will take my car back to Mini of Towson to be serviced! More

The entire experience was top notch. The family and I were looking for a 2nd car and decided on a Mini. We found one online and headed to MINI of Towson to check it out. It was a Saturda The family and I were looking for a 2nd car and decided on a Mini. We found one online and headed to MINI of Towson to check it out. It was a Saturday and they were very busy, but we were still treated like welcome guests. We worked with Imogen Wright and she was a real treat. Full of positive energy and was able to answer our questions and address our concerns. She let us test drive the car we came to look at and gave us zero pressure to purchase. The car itself was great, but it had been getting worked on in the garage so it was pretty dirty and had a few stickers from the shop on it. We told her we had a few appointments and would come back Monday. When we arrived, the car was in the showroom looking like it just rolled off the assembly line! The purchase was a relative breeze and we rolled out of there with a slick little whip complete with new plates, no trip to the Maryland Motor Vehicle Administration required! More

Took my Mini in for maintenance. Allen took great care of me. Everyone was very pleasant. Great experience! Allen took great care of me. Everyone was very pleasant. Great experience! More

I drive from western Maryland and they are always nice and helpful. I never feel pressured to buy extra things even though it is offered. Nice people and helpful. I never feel pressured to buy extra things even though it is offered. Nice people More

Everyone was friendly and help, they cared about getting the right maintenance for my car. the right maintenance for my car. More

Comfortable, easy, enjoyable. A really positive buying experience. I highly recommend Mini of Towson to anyone in the market. A really positive buying experience. I highly recommend Mini of Towson to anyone in the market. More

Bad communication from first call for service. Service advisor claims call was to call center. I came in for $30.00 losing air in tire. Walked out spending almost $800.00. Service advisor claims call was to call center. I came in for $30.00 losing air in tire. Walked out spending almost $800.00. More

Thorough and communicative is exactly what I want when having my car serviced. Thanks to Allen, as well as technicians that worked on my car. LOVED the text message with a link to a video walk through o having my car serviced. Thanks to Allen, as well as technicians that worked on my car. LOVED the text message with a link to a video walk through of issues that needed addressing, and the recommendations on what to prioritize for service. I'll see you again when I'm back in town in November! More

Allan (SA) is the best ! His communication and knowledge was greatly appreciated. Keep up the excellent work Allan and thank you!!!! His communication and knowledge was greatly appreciated. Keep up the excellent work Allan and thank you!!!! More