MINI of Towson

I didn't purchase my MINI from this dealer because I didn't have any positive experiences with their sales staff. I ended up driving down to Alexandria to purchase my car from the AMAZING staff they hav didn't have any positive experiences with their sales staff. I ended up driving down to Alexandria to purchase my car from the AMAZING staff they have there. It's a shame that place is so far away, or I'd have my car serviced there as well. Since MINI of Baltimore County is so close to where I actually live, I have been coming here for service. Well, now I'm done. I'll happily drive to Annapolis to have my car serviced from now on. Last year I made an appointment to get an oil change. From the waiting area, it didn't seem to be very busy. There were only 2 other people waiting when I arrived at my scheduled time. I sat for two hours waiting and waiting. Finally my car was done. During that time no one came to tell me what the holdup was or offer any explanation as to why a scheduled oil change would take so long. The people who had been there when I arrived were long gone by this point. I let them know of my disappointment when they emailed me a follow up survey. Other than the super long wait, the service was fine. Last month my father decided to bite the bullet and have a bunch of extensive repairs he had been putting off finally taken care of. All in all, his trip to MINI of Baltimore County cost him over $7,000 and took nearly two weeks to be completed. At no time did they offer him a loaner vehicle. My father thought that since his car was out of warranty, he figured he wouldn't be able to get one so he was afraid to ask, not wanting to add even more to his bill. My dad had bonnet stripes added to his car while it was being worked on. It was only an extra $100 and he had wanted them for a long time. His car looks great and I decided to get some too. I just tried calling MINI of Baltimore County to make an appointment to have my oil changed, my front alignment checked and bonnet stripes added. The guy put me on hold to check the price of stripes and came back to tell me it would cost $398. I told him my father had stripes put on last month for $100 and that MINI sells the stripes alone for $60. He pulled up my father's invoice and told me that since his car was done at their body shop (located on Joppa Road), it was $100 but that they charge $398 since they have someone come out to install them on site. Is there a reason they couldn't recommend me to take my car to their body shop? Is there a reason they charge $300 more for labor (putting stickers on a car) at the dealer than they do at the body shop? I told them to cancel my appointment and I would take my car somewhere else. He asked me if I still wanted them to service the car and I told him no, I will take my car somewhere else. He actually asked, "Because of the price of our stripes?" Talk about terrible customer service. I've had better service at a Jiffy Lube. More

Tony, was great, very knowledgeable and helped me pick my first vehicle. They gave me a great price for my trade in and everything was great. I highly recommend them and they have other great used vehicles first vehicle. They gave me a great price for my trade in and everything was great. I highly recommend them and they have other great used vehicles that aren't minis as well on their lot. More

Just purchased a previously-owned 2011 Mini Cooper S convertible here. Was searching for a Mini for about 3 weeks, and Jeremy Davidson was the first salesperson I met with. He was very helpful without b convertible here. Was searching for a Mini for about 3 weeks, and Jeremy Davidson was the first salesperson I met with. He was very helpful without being pushy. He stayed in touch with me via email to see if he could help...and even sent me the build sheets for Mini's I found online at other dealers. I found 3 cars I liked online at 3 different dealers. Each car was a 2011 model with less than 5,000 miles on it. I compared the dealer asking price with the original MSRP from when the cars sold new in order to find the best value. The 2 best values were at Mini of Baltimore and CarMax. CarMax finance rates were more than twice as high as Mini of Baltimore, so that led me back to Mini of Baltimore. Jeremy was quick with answers and help and their Sales Manager, Ray Shefska made the financing, tags and title very easy. More

I bought my Mini used and I brought it to this dealership when my AC stopped working. It wasn't the most convenient location compared to my residence, but I wanted to make sure it was properly fixed. I made when my AC stopped working. It wasn't the most convenient location compared to my residence, but I wanted to make sure it was properly fixed. I made an appointment over the phone, and my service advisor, Allen, was incredibly friendly. The dealership itself is very clean, inviting, and I'd even call it 'fancy'. I waited in the comfortable lounge with complimentary drinks and TV. I was anxious waiting to hear about my car for an hour and a half. Finally, Allen told me what the problem was, how they would fix it, and costs relating to warranties on my car. It was the day before a holiday so I was given a loaner car while a part was ordered. Even after the repair, my work schedule forced me to keep the car an additional day (4 total) which wasn't an issue. I picked up my car with working AC, cleaned, and paid a reasonable fee. Also, as I was leaving Allen took the extra time to show me how to program my key within the car. I had such a wonderful experience I will absolutely return for my upcoming services. More

Richard Thobe was our Advisor for our recent Mini purchase. I gave him our wish list and price range and he found us the perfect car. He was patient and respectful, and seemed to genuinely care abou purchase. I gave him our wish list and price range and he found us the perfect car. He was patient and respectful, and seemed to genuinely care about his customer. His instructional overview of the car was very thorough. After a couple of weeks, he followed up with us via email and phone to see if we had any questions and to make sure we were enjoying the car. Overall, our experience with Richard and this Mini dealership was extremely positive. We will return for our next Mini purchase! More

I found a certified pre-owned JCW Clubman on the Mini of Baltimore County web site. I sent an email requesting more info about the car and then called the phone number a few minutes later. Jeremy Davidson a Baltimore County web site. I sent an email requesting more info about the car and then called the phone number a few minutes later. Jeremy Davidson answered the phone and told me all about the car. Later in the conversation, he mentioned that he had already received a message to contact me. Jeremy's description of the car matched what I had been looking for. I made plans to fly from North Carolina to get the car. Jeremy picked me up at the airport. I didn't see the car in the lot when we got to the dealership. I was hidden in the showroom. Nice touch! I was ready to take it home after the 2nd mile of the test drive. He had mapped out a course that complimented the car's handling abilities. Cheater. When we returned, he introduced me to Richard Allison to complete the sale. The sale was handled professionally and thoughtfully. I was on the road in my "new" mini in no time. The car is running great and is so much fun to drive! The experience of buying from Mini of Baltimore County was such a pleasure. I highly recommend them to anyone considering a Mini. More

Tom is easily the best MINI sales advisor around. I cannot recommend a better person to see when you are looking to purchase a MINI. Having worked with Tom before it was a no brainier to call him again cannot recommend a better person to see when you are looking to purchase a MINI. Having worked with Tom before it was a no brainier to call him again. The level of service provided by Tom and Mark in finance is second to none. Go in and ask for Tom and you will have the single most enjoyable purchasing experience you will ever have. More

Great experience from start to finish. I had already visited several dealerships by the time I went to MINI of Baltimore. In some cases I hadn't even bothered to test drive a vehicle because the salesma visited several dealerships by the time I went to MINI of Baltimore. In some cases I hadn't even bothered to test drive a vehicle because the salesman did something to irritate me and I just walked away. So my expectations were low when I arrived at the Owings Mills MINI dealership. I was about to be very pleasantly surprised. I was cheerfully greeted by salesman Jeremy Davidson. For over an hour I asked about the different models and test drove three cars. Jeremy was great and test driving the cars was a lot of fun. He never tried to sell me a different model or upsell me and he didn't talk incessantly like so many salesmen. I thanked him for his time and left the dealership. I returned over a month later. By then, I had researched the vehicle I was going to get and knew exactly what options and what price I wanted to pay. Jeremy remembered me on sight and greeted me by name. We sat down, went over the options and then he offered me a price within $150 of my target. No need to haggle! No unpleasant negotiations and no "let me talk to my manager rubbish." I ordered the car and left happy. Over the next few weeks, Jeremy kept me informed on where my car was at in the manufacturing/shipping process. When it got to the port we made an appointment for me to pick it up. When I arrived, my car was parked in front and Jeremy was standing by it waiting for me. Nice touch. We went inside and Jeremy introduced me to Tom who would handle the financial paperwork. Before I went to sign the paperwork I purchased a phone adapter and license plate brackets. Then, while I was working with Tom, who had all the paperwork ready for my signature, Jeremy installed the phone adapter and put the license plate brackets on the car for me. Finally, I went out to my new car and Jeremy explained all the features. The whole process was fun and painless. Oh, and my MINI rocks! More

Our most recent visit to the dealership, we met with Alison. She, and the others at this location, are to be commended for their excellent customer service. They displayed professionalism and friendline Alison. She, and the others at this location, are to be commended for their excellent customer service. They displayed professionalism and friendliness above and beyond other dealerships we've dealt with. If you are in the market to purchase a MINI, we highly recommend visiting MINI of Baltimore Co. Alison and the others there will be able to help out and answer any questions you may have. More

The dealership looks hip, I felt welcomed as soon as I walked in, fun, up-bit music is played all the time. They have a very nice waiting area if anyone needs work done on their cars, or loaner cars for b walked in, fun, up-bit music is played all the time. They have a very nice waiting area if anyone needs work done on their cars, or loaner cars for busy customers that can't wait. I just bought my new MINI here, the staff were very attentive and knowledgeable. Even though the price was very hard to negotiate, which I think it's a general MINI dealer policy, I still walked away with a price that I am happy about. More