MINI of Towson

Very professional team that worked quickly to fix the issues with my Mini. Because of a lot of unknown issues they discovered they worked to prioritize which issues I needed to get done for safety and wh issues with my Mini. Because of a lot of unknown issues they discovered they worked to prioritize which issues I needed to get done for safety and which could be done later. Also appreciated the video showing me everything and helping me understand what was wrong. More

Overall experience with the purchase of my 2024 Mini was smooth and well orchestrated. The OUTSTANDING team member was Collin in the sales department. I don't think there was a question he couldn't answer ( smooth and well orchestrated. The OUTSTANDING team member was Collin in the sales department. I don't think there was a question he couldn't answer (about the mini) and his enthusiasm for his work is to be admired. I certainly appreciated it. More

BMW Mini Towson gave horrible service. They refused to fix the problems that they caused or rectify the fact that they had me pay for services that never fixed the problem. Wayne in servic They refused to fix the problems that they caused or rectify the fact that they had me pay for services that never fixed the problem. Wayne in service was extremely rude and unprofessional along with Jason who was suppose to be in charge he was rude, unprofessional and a poor representation of BMW as a leader of the company you would expect him to lead with a certain level of professionalism. He only reached out because I have a poor rating review before so you’d think he’d go out of his way to turn what was already a negative into a positive but he definitely didn’t do that. I wouldn’t take a free car from them that’s how horrible the service was. It’s such a disservice to be lead to believe that the only way you can get help is to sue a company that should have helped you. More

Mini of Towson, from start to finish was professional , well coordinated service, with little or no effort to the customer. Serice reminder, on-line appointment, courtesy car arranged. In 15 minutes, I was well coordinated service, with little or no effort to the customer. Serice reminder, on-line appointment, courtesy car arranged. In 15 minutes, I was driving away, while my car was being serviced. Finished on-time, with an E-mail from the mechanic, recorded walk around my car explaining the service received, and future services needed. Total Care! More

Allen explained things well and so far the issue seems good. Quality service in the pst too. Have purchased three minis from them. good. Quality service in the pst too. Have purchased three minis from them. More

Pretty quick to do services, patient to answer my questions and also wash my car clean! questions and also wash my car clean! More

We’d had a car problem while out of town. We took a chance by going to the service department on Saturday without an appointment. They took care of us immediately & even arranged a loaner. I We took a chance by going to the service department on Saturday without an appointment. They took care of us immediately & even arranged a loaner. I can’t make enough positive comments the exceptional service at this dealership. More

Allan booked me in for a service and some repair work, he was attentive to my requests and was able to get everything accomplished that i needed. was attentive to my requests and was able to get everything accomplished that i needed. More

I feel confident brining my car in to Mini of Towson. Confident that my car will be carefully evaluated, confident that my car will be professionally and expertly serviced, and confident that I'll be giv Confident that my car will be carefully evaluated, confident that my car will be professionally and expertly serviced, and confident that I'll be given all the information I need. Allen Rolocut and his team do great work with excellent customer service. More

Allen was able to get me in and take care of the problem in no time. He was able to take care of the problem with no delay. in no time. He was able to take care of the problem with no delay. More