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MINI of Ramsey - Service Center

Ramsey, NJ

4.9
1,982 Reviews

1,982 Reviews of MINI of Ramsey - Service Center

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May 19, 2015

Putting fun into buying a car Working with Suditi was great. It usually isn't easy buying a car. She makes the experience fun. She loves what she does and it shows. This is my t More

by Mini Nana
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Suditi Bala-Chin, Derek Bruno
January 13, 2015

10 years of satisfaction I've dealt with many service and sales personnel at Prestige MINI, both in Mahwah where I ordered and three months later drove away in my first MINI, More

by DaveTinNY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Max Landau, Spiro Bogris
July 21, 2014

Excellent Customer Service Rep. The customer service is always outstanding even when dealing with a difficult situation such as a puddle under the weather mat or failed window regula More

by Patrick.McCosker
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jul 21, 2014 -

MINI of Ramsey responded

It is our goal to always treat our customers with empathy and care no matter what the situation. So glad we were able to help you and hope MINI or not you stay in the Prestige Family for years to come. Thanks for taking the time to write the review. Motor On, The Prestige MINI Team

December 02, 2013

Derek Bruno (Service Manager) is the best! He's a Derek Bruno (Service Manager) is the best! He's a very understanding,competent and efficient service manager at Prestige MINI. He should've been h More

by darrio
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Derek Bruno, Pavel Pichardo
September 16, 2013

I have worked with Carolyn on numerous occaisons she is always accomadating of my schedule, keeps me up to date on my service and explains any additional work that needs to be done. Carolyn is very knowled More

by badmini
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
March 18, 2013

Took a 2008 Mini to Ramsey to get checked out because I just bought the car from another dealer. Mini did a safety inspection for free and found $3300 dollars of repairs that needed to get done. I returned More

by ER234
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Torres
December 21, 2012

Brought my fiancé's car in on 12/19 for service and to have a buzzing noise rectified in the rear of the vehicle. Upon driving the car home I noticed the noise was still present. I brou More

by enb2
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Dec 27, 2012 -

MINI of Ramsey responded

Thank you for sharing your story with us, we appreciate customer feedback and take negative comments seriously. We are sorry to hear that you had an unpleasant experience while at Prestige MINI; this does not sound like the type of service we pride ourselves on, nor the type of service our customers have come to know and expect. Our service Manager Brian Scully has reached out to you in hopes to see if there is anything further that can be done to solve the issue with your vehicle. We invite you to contact Brian when you have a moment at 201-760-5055.

September 01, 2012

Even though I bought my MINI at a different dealership much closer to home, I decided to take my car to a bigger, more experienced dealership almost 100 miles away. My local dealership hadn't replied to More

by schnitzelboy
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
June 09, 2012

This dealership is friendly and prompt. They deliver when they say they will and there's no unusual wait time. Their periodic season clinics are a definite ++. More

by Asbchazan
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
February 03, 2012

My wife bought me a satellite radio for christmas. I contacted prestige to see if they could install it. They took the car and first were not sure where it could be appropriately installed. I then met More

by squire77
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Torres, Carolyn, Michael, Marc, Anthony