MINI of Ramsey - Service Center

Excellent Desker Servicing I’ve had 3 Mini Cooper S coups since 2005. Currently I drove 2013. I have always had my cars serviced at this dealership - now called Mini of Ramsey. I’ve had 3 Mini Cooper S coups since 2005. Currently I drove 2013. I have always had my cars serviced at this dealership - now called Mini of Ramsey. The people who deal with your service appointment are always knowledgeable “car guys” ( male or female) They can answer all your questions. The work is good and your car is ready when promised. (Thanks to your service advisor who keeps things on schedule.) Loaners available also. More

Not such a friendly place My service advisor was Ryan P. He was fantastic... attentive, friendly, informative, etc. However, 5 or 6 other staff members walked be me multiple My service advisor was Ryan P. He was fantastic... attentive, friendly, informative, etc. However, 5 or 6 other staff members walked be me multiple times and not one of them said hello or offered a greeting of any kind. The service receptionist was on the phone most of the time and even changed the channel while I was watching the news without asking if anyone was watching. If I asked her a question, she did answer though. The coffee station was dirty and I watched staff get coffee and not one person wiped down the mess or attempted to clean it up. More

Regular maintenance Very good and timely very professional Loaner car was clean and very convenient Very knowledgeable and all service and parts needed were provided Very good and timely very professional Loaner car was clean and very convenient Very knowledgeable and all service and parts needed were provided at no cost. More

Great service! Great customer service, very helpful stuff! I would definitely recommend the dealership to my friends and family! It’s my third mini, but not the last Great customer service, very helpful stuff! I would definitely recommend the dealership to my friends and family! It’s my third mini, but not the last!! More

Nail in tire Everyone is always pleasant and most helpful no Matter how big or small the issue is. Always willing to belp. I got there a little earlier than my sc Everyone is always pleasant and most helpful no Matter how big or small the issue is. Always willing to belp. I got there a little earlier than my scheduled appointment and they took me right away everyone they were packed. More

overheat My service advisor Joe Frasco had helped me a lot to get a new appointment so I can be provided with a loaner car since it would take time to diagnose My service advisor Joe Frasco had helped me a lot to get a new appointment so I can be provided with a loaner car since it would take time to diagnose/repair the overheating problem. Always very helpful and courteous. More

Change oil and tire rotation My last visit to the service center was maybe my 4th or 5th and nothing has changed since my last review. Staff are courteous and very friendly. I wi My last visit to the service center was maybe my 4th or 5th and nothing has changed since my last review. Staff are courteous and very friendly. I will always go to Joe for any service I need. He is very pleasing and very informative . More

Excellent I had a popped tire and they fit me in. Also completed other service to my car to save me a second trip. The wait was a little long but overall the s I had a popped tire and they fit me in. Also completed other service to my car to save me a second trip. The wait was a little long but overall the service was still very good. More

Fixing it. Nigel was having a difficult time starting after sitting for a long period. So I had tried to change the fuel filter myself. Managed to break the pa Nigel was having a difficult time starting after sitting for a long period. So I had tried to change the fuel filter myself. Managed to break the parts of the container on bottom. Had car brought to the dealership to straighten it out. They changed the container and the tank fuel pump, cleaned the injectors and system. Note on my receipt said that I did not need a HPFP to cure the hard starting. It was OK when I got it back. The next morning it took 2-3 times to get it started again.... The HPFP was replaced under the extended warranty a few years ago. Car now has 114,000 miles on it and is 11 years old. No longer covered for another one. I'm probably going to do that myself as I've spent enough money there already. More

Quality Service I have always received top quality service at Prestige Mini. My last service was no different. Ryan at the service dept was very courteous and through I have always received top quality service at Prestige Mini. My last service was no different. Ryan at the service dept was very courteous and through in explaining every detail. More