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MINI of Ramsey - Service Center

Ramsey, NJ

4.8
2,047 Reviews

2,047 Reviews of MINI of Ramsey - Service Center

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December 28, 2020

Towing was easy and professional. Mini service was great as always. The video let me know my car was being looked at. Always happy about the bubble bath! More

by EWMESQUIRE
Recommend Dealer
Yes
Employees Worked With
Ryan Patti
Dec 28, 2020 -

MINI of Ramsey responded

Hello, thanks for the great review of MINI of Ramsey! Our team is thrilled to know you enjoyed your experience with us and hopes to see you back for any future needs!

December 24, 2020

The service was good, although it took over two weeks to complete. A broken part had to be shipped from Germany. Looks like most of my complaints were addressed, except sunroof still rattles and squeaks. I More

by ydenega
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Ryan Patti
Dec 28, 2020 -

MINI of Ramsey responded

Hello, I regret to know of the time associated with your vehicle repair. However, our team is happy to know you had a good experience and all of your concerns were addressed. We truly appreciate your business and hope to see you back for any future needs.

December 24, 2020

The service always is awesome definitely highly recommended. Thanks to all Merry Christmas and Healthy, Happy New Year Thank you Ryan J Patti Excellent advisor 👍 More

by CORE6984
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Patti
Dec 28, 2020 -

MINI of Ramsey responded

Hello, thank you for the excellent review! The MINI of Ramsey team is happy to have helped you and we wish you a happy holiday as well!

December 22, 2020

I had to come from Wappingers with the closing of the dealership there. I found this dealership to be flexible and accommodating. They got me new tires and showed me evidence that the car needed alignm More

by Mary C
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Patti
Dec 23, 2020 -

MINI of Ramsey responded

Hi Mary, thank you for coming to see us at MINI of Ramsey! We truly appreciate your business and this kind review. Enjoy your MINI and please visit us for any future needs.

December 21, 2020

Excellent service, got the job done in good time- fixed all that was not working correctly - especially the wheels!! Hate those wheels but I will probably be getting another Mini Lease because of the wonde More

by skaylevine
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Mozdziez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michelle Wright and Israel Sanchez
Dec 22, 2020 -

MINI of Ramsey responded

Hello, Thank you for the excellent review! We are grateful to know you enjoyed your experience and we look forward to seeing you back at MINI of Ramsey soon!

December 19, 2020

service is always honest, direct, transparent and quick. I have never been disappointed in the 7 years I have worked with them Great place to trust with your Mini! More

by sagoldenberg
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ruby King
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Lauria
5.0
This rating includes all reviews, with more weight given to recent reviews.
Abraham Khalifeh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Betsch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Mozdziez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Israel in service, Ryan Patti
Dec 21, 2020 -

MINI of Ramsey responded

Hello! Thank you for the great review. The MINI of Ramsey team truly appreciates your business and are thrilled to know you trust us to provide you with excellent service! We hope to see you back for all your future needs!

December 16, 2020

Was not happy to find out that winter tires bought by mini isn’t covered under the tire insurance!! And $500 for a tire and to put it on is insane! More

by LMICKIL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Patti
Dec 17, 2020 -

MINI of Ramsey responded

Hello, I regret to hear about your disappointment in your recent service visit and would like the opportunity to speak with you further. At your convenience, please contact me at 551.777.5641 Mark Mozdziez Service Manager

Dec 21, 2020 -

LMICKIL responded

I’m not calling to talk about what can’t be done for me. No use. But I will never buy another tire from mini. I could have bought the winter tires from mavis and for $10 had a warranty where the tires would be replaced. I bough from mini cause I had the tire insurance. No one said they weren’t covered. Sneaky and disappointing

December 15, 2020

Mark went above and beyond to address my issues. They fixed the wind noise with no issue. I had a warble feeling coming from the back end, they remounted and balanced all of my tires, when the feeling wa More

by LOCURTO5517
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Abraham Khalifeh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Mozdziez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 15, 2020 -

MINI of Ramsey responded

Hello, Thank you for the great review. We are happy to hear you had an exceptional and accommodating experience with us and would like to thank you for recognizing Marks hard work. Our team hope to see you back for any future needs.

December 14, 2020

I had a great experience as alwaysVery attentive I had a great experience as always Very attentive attention to my needs and concerns. The service department addressed the issue I was having with my More

by Cecildiaz33
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Patti
Dec 15, 2020 -

MINI of Ramsey responded

Hi Cecil, Thank you for taking the time to leave MINI of Ramsey this lovely review. Our team truly appreciates your business and your kind words. We hope to see you back for any future needs.

December 11, 2020

Always have a good experience with the service and the professional staff. Will continue to bring my Mini here. Happy holidays to everyone. Thanks again More

by debbiealmonte7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Mozdziez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ryan Patti
Dec 14, 2020 -

MINI of Ramsey responded

Hi Debbie, On behalf of the MINI of Ramsey team id like to thank you for the wonderful review. We truly appreciate your business and hope to see you again in the future.

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