MINI of Ramsey

Luis Ugarte was my Sales Associate. He was awesome… incredibly patient, personable, and professional. Abe Levi greeted me immediately when I arrived. He was courteous, not pushy, and di He was awesome… incredibly patient, personable, and professional. Abe Levi greeted me immediately when I arrived. He was courteous, not pushy, and did not pressure me. Answered all my questions like it was casual conversation and never made me feel like I was bothering him, extremely personable and knowledgeable. Provided honest options and didn’t oversell or undersell a vehicle. I did not have an appointment and I did spend the entire day there and that is the only drawback. I did not have much interaction with Michael Hostutler, but the little I did he too was professional. Sean was the financial guy I spent more time with signing on the dotted lines. I feel like we’re old friends now. Overall this is a very nice dealership. Professional employees. Comfortable waiting area with a coffee bar and TV. Everyone makes you feel at home. More

They are always accommodating and treat me and my pup Mojo like family. Quick, fast, friendly service and make me feel special as a Mini Customer!! Mojo like family. Quick, fast, friendly service and make me feel special as a Mini Customer!! More

Very helpful and courteous, with knowledgeable staff. Process was smooth and easy. Would highly recommend to others. Process was smooth and easy. Would highly recommend to others. More

Always ready to help resolve our car problems very polite and knows his job well and knows his job well More

Great Service they kept me informed about the diagnosis on what was needed in my car and solved the repair on time. The best was that it was $ 0 payment for the car recall. Thanks So much Mr. Murphy for yo on what was needed in my car and solved the repair on time. The best was that it was $ 0 payment for the car recall. Thanks So much Mr. Murphy for your help and support. More

Great waiting area for the customers. Very informative while the inspect the car and love the video they send letting you know about what's happening with your car. Very informative while the inspect the car and love the video they send letting you know about what's happening with your car. More

Great people, great work, timely service, and excellent communication throughout the whole progress. Loyal customer—would recommend. communication throughout the whole progress. Loyal customer—would recommend. More

Alex was kind, understanding, and respectful of both my concerns and intelligence—qualities not often found in the used car market. I felt more than fairly compensated for my time, but above all, I experie concerns and intelligence—qualities not often found in the used car market. I felt more than fairly compensated for my time, but above all, I experienced a level of honesty and relief that I haven’t encountered in the past. Having worked in sales myself, I understand the pressure to move products. However, I’ve always believed that the best transactions and happiest customers come from honest, open conversations. These leave people satisfied with products that genuinely meet their needs. Alex exemplified this approach, not only meeting my expectations for a salesperson but exceeding them. I can confidently say I’ll be recommending this dealership to others and writing more reviews to ensure it gets the recognition it deserves. Huge thanks to Alex—you’ve got an outstanding team member on your side! More

Ruby was amazing. Patient and always willing to answer and doubts or questions we had even if it was after work hours. She made the whole process easy and fun. We coul Patient and always willing to answer and doubts or questions we had even if it was after work hours. She made the whole process easy and fun. We couldn’t recommend Ruby or Mini Ramsey enough. Thank you guys for always making it an amazing and pleasant experience. More

A Series of Unfortunate Events Purchased a certified used EV Mini Cooper. Drove home WITHOUT charging cable. I texted salesperson Ruby King to say I’d be in next day. Her response? Did you check the t used EV Mini Cooper. Drove home WITHOUT charging cable. I texted salesperson Ruby King to say I’d be in next day. Her response? Did you check the trunk? As a salesperson, she neglected to check for it before I drove off and didn’t review use of cable and charging with me. I arrive at said time the next day—late afternoon (without charger and dwindling limited range) and Ruby states she hadn’t confirmed time with me. Ramsey is about 25 miles from my home and 35 miles from work. I purchased a commuter car and didn’t expect to drive 50 - 70 miles roundtrip with apprx 100 mi optimal battery range. A charger should have been waiting for me - or better yet - dropped off at my home. After about 1/2 hour + wait and her fumbling around with her boss? (who btw didn’t offer a word) she produces a new box and expects me to be happy? (you’re getting a new one cause we can’t find the old one - previous owner said they returned it) Did they inspect anything? That first night of not being able to charge at home led to a week long catching up game. I haven’t purchased a level 2 home charger yet and am depending on the slower level one. They wouldn’t even charge my car when I asked - and due to next incident of picking up plates with an additional charge of $200 for NJ ev registration leads me to believe that they never sell evs there and Ruby King does not have one herself. Again they refused to charge my vehicle even though I told her I had 16% charge remaining. She claimed she asked her boss and answer was no. Meanwhile my friend leased a HONDA ev and is welcome to charge at dealership anytime.) MINI of Ramsey probably doesn’t even have a charger. Although Ms King claims to charge her MINI ev everyday - just leaves it in there while working. I started to feel uneasy when she refused to remove this ludicrous $500 summer tire nitrogen fill warranty for a NJ car that needs all season tires and nitrogen fill is xx. When I questioned the need she never responded to my text. I now need to shell out more money for tires and lost $500 on warranty for useless summer tires. Unbelievable. But she wanted to have the opportunity to be told in advance of a less than stellar review. I am dismayed by the lack of professionalism. This was a large purchase for me and I wanted to go with electric even though charge limit is inconvenient. I hope the car is in good shape - I do like it so far. I went to a dealership believing I would have a better experience. I have to admit I am experiencing doubt and having buyer’s remorse because of the lack of responsibility and professionalism of Ruby King and MINI of Ramsey. There is a complete lack of customer service. A salesperson should never have to ASK for a good review. If they are doing their job they’ll receive glowing reviews. I’ve never written a bad review before. I am left angry and disappointed. More