MINI of Ramsey

this was by far the best overall expierence my wife and i have ever while leasing a new car. for the record this is our 10th such lease. i told terry glattman that one of the things i appreciated the most have ever while leasing a new car. for the record this is our 10th such lease. i told terry glattman that one of the things i appreciated the most about him was that he did not remind me of a car salesman at all. my wife and i felt we were being helped by a family friend and not a sales person. More

Prestige was an absolute pleasure to deal with. Anthony was very fair with me on the purchase of my New Mini. He took the time to find me the right vehicle and sales person. Erin was unbelievably thorou was very fair with me on the purchase of my New Mini. He took the time to find me the right vehicle and sales person. Erin was unbelievably thorough and taught me things about my equipment I did not know existed. She knows everything about her minis. The best sales person I Have ever dealt with. Two thumbs up!!! More

She spent more than two months to help me to get the bank approval to finance MINI purchase. She made twice search for the car finally made order for shipping it from England to meet what options I want. She approval to finance MINI purchase. She made twice search for the car finally made order for shipping it from England to meet what options I want. She Shared my family ( story of getting the MINI). She is very helpful and patient. I'm lucky for dealing with Suditi and already I referred my freind to her to get the new MINI. Finally thanks SUDITI I'm really appreciate....Thanks MINI.... More

Erin was patient, helpful and responsive to what we asked. We test drove a car within moments of walking in. She did research for us and never flinched when we changed our minds about what we wanted 3 asked. We test drove a car within moments of walking in. She did research for us and never flinched when we changed our minds about what we wanted 3 times. Great experience! More

I had such an amazing experience with Suditi at Prestige Mini. She took so much time going over all of my options and was so knowledgable about the cars. She is by far the kindest and warmest car salesman Mini. She took so much time going over all of my options and was so knowledgable about the cars. She is by far the kindest and warmest car salesman I have ever worked with and I don't think that I could ever recommend her enough. I left Prestige Mini not only as the happiest girl in the world - but I also left there with a friend. If anyone is looking to get themselves into a mini cooper of any kind - Suditi at Prestige Mini is definitely the girl to go to! More

We had been looking for a very specific Mini for some time and when we finally found it at Prestige Mini, we decided to make the 4 hour trip to check it out. We were able to complete all the paperwork in time and when we finally found it at Prestige Mini, we decided to make the 4 hour trip to check it out. We were able to complete all the paperwork in advance by fax and telephone. So when we did arrive, all we had to do was test drive the car and of course if was just what we wanted. the price was great and car was in excellent condition with low mileage. The sales rep, Erin Hilyer was very friendly and helpful. We were concerned about registering the car out of state but she took care of everything. We drove the car home with temporary plates and just have to wait for the plates to come in the mail. We were very happy overall with the service. More

Bob Filenbaum was by far the best Motoring Advisor I have ever met. He was extremely thorough, knowledgeable, friendly, and patient. I was never rushed in my decision to find the Mini that suited me best. My ever met. He was extremely thorough, knowledgeable, friendly, and patient. I was never rushed in my decision to find the Mini that suited me best. My experience with Bob was very pleasant and I left feeling very confident that I had made a solid decision giving my business to Prestige Mini. More

My wife bought me a satellite radio for christmas. I contacted prestige to see if they could install it. They took the car and first were not sure where it could be appropriately installed. I then met contacted prestige to see if they could install it. They took the car and first were not sure where it could be appropriately installed. I then met with them and they installed it in an area that was inconvenient for me. I asked to bring it back to have it reinstalled and they welcomed this and had me sit down with the head technician in the service department who sat in the car with me and debated back and forth candidly for 20 minutes to figure out how best to install it. They did the job perfectly and I could not have been more pleased. Rick Torres expertly guided me through the process and was always accessible. More

I would have to say my overall experience was better than expected, except for one small incident. I primarily worked with Bob Filenbaum. I came into the dealer knowing what I wanted and having done quite expected, except for one small incident. I primarily worked with Bob Filenbaum. I came into the dealer knowing what I wanted and having done quite a bit of research. I found a car on the web that matched my criteria and upon knowing it was Prestige Mini I had to find the rep who I met back in the fall. He made a great impression on me and I really knew he would work with me to get what I needed. I couldn't find his card so I made the receptionist go through all of the sales names until I recognized his. He gave me some pricing over the phone that got me into the store. We went through all the details of the car, went for a test drive and further negotiated. It was overall a very pleasant and surprising experience. Buying a new car is really one one of those experiences that I do not like. The pricing games and all that. It was straight forward here. The car I purchased was a 2011 executive demo Mini convertible. Bob was just very pleasant to deal with. He makes the buying process a great experience vs a battlefield experience. He makes the process easy and comfortable. He is a man of the utmost integrity. That is why I liked dealing with him. I remembered that from last year. I would highly recommend Bob to anyone looking for a new car. Angela was straight forward and really great to deal with. As she was going over the paperwork we had one issue that needed management involvement. That is where Anthony Polisena got involved. Anthony may comment to sugar coat what happened after this but I just have to be honest. We had a problem, not a big problem and he came in like it was the Wild West guns blazing and amped up. I was really taken back and should have told him to stuff the car you know where. I being in sales management, also a fiery guy at times, have learned to let things roll off me. But I cannot believe how a manager comes into a customer who is spending almost $34,000 and talks to them supercharged and accusatory. A problem is an opportunity to further build upon a positive experience. Anthony needs to relax, understand the problem, make the customer feel like they are being heard and then offer solutions to the problem. And if you can't do something, fine, maybe throw the customer a $20 shirt. Something nice to diffuse any negative experience. I was offered a great deal on my next purchase. Really Anthony? I think I got him to relax a little in our discussion but he still had problems understanding my real issue. Now I have to say, that I am really reluctant to write that as it slightly tarnished my overall experience. Again, I thought Bob was just the best. I thought my overall experience was terrific. This is a fantastic dealership and everyone is going to have an issue time to time. I think this is a good learning experience for Anthony to improve on his customer interaction skills. I rated everything at a 5. I put pricing at a 4, because in the end I thought it was an ok deal but not a great deal for a car with 9,000 miles on it. Prestige seems to think that the car is still worth close to MSRP. The destination fee should reduce things by $700. The maintenance contract and warranty reduced by one year. Mileage on the car. If I purchased the car, drove it around the block and then wanted to trade it in, they would offer me $5,000 minimum less than I paid for it. The value would then change quickly. I just wasn't in the haggling mood and said ok, if I overpay $1,000 or so, so be it. The car is great and I hope it turns out to be a great purchase. Thanks again Bob. More

Bob, was by far the most thorough and professional salesman I dealt with. He went above and beyond his job duties by picking me up at the train station in increment weather. Every question I asked w salesman I dealt with. He went above and beyond his job duties by picking me up at the train station in increment weather. Every question I asked was given a complete and accurate answer. Not only would I recommend The Prestige company to my friends and family, but I would highly recommend Bob as their point of contact. More