MINI of Ramsey

Improved Experience All services were explained to me and there was follow up during my wait for it to be completed. One of the better service experiences at this dealers All services were explained to me and there was follow up during my wait for it to be completed. One of the better service experiences at this dealership. More

Quick and Easy The person who checked me in and out was super friendly and knowledgeable -- a pleasure to deal with. It was a basic oil change and, even with a compl The person who checked me in and out was super friendly and knowledgeable -- a pleasure to deal with. It was a basic oil change and, even with a complete wash of the MINI afterwards, the whole service was quick. Nice. More

My car got serviced, but the experience sucked. I bought my MINI Convertible brand new in the summer of 2018. I had an amazing experiencing purchasing - the sales people treated me (and my husband) I bought my MINI Convertible brand new in the summer of 2018. I had an amazing experiencing purchasing - the sales people treated me (and my husband) with respect, the finance guys were not pushy, and overall left me with a good feeling. Cut to a year later when I needed a service due to an oil leak; I scheduled the service over the phone, which was an ordeal in it of itself - they couldn't find me in the system, but could find my husband. They kept calling my husband with information and updates, he repeatedly told them to contact me, they repeatedly said they'd updated my profile in the system to include my number and not his but alas, it never got fixed. Maybe a technical error, I thought. Surely this is not indicative of how they treat their female customers. Unfortunately I was wrong. When I got to MINI and they took my car, ran some tests on it and told me I was ineligible for a service since the computer inside my car had been reset, and would have to pay for it out of pocket. The service guy spoke to me like I was a dumb housewife with zero responsibilities and understanding of what a car is and the situation. I can guarantee if my husband had come with me, I wouldn't have had this issue (In fact, my husband had to call the manager in order to speed things along). I had not gotten my yearly service from MINI and had a visible oil leak. After being given the run around for some time they told me they would "speak to their manager". Great! Except from my vantage point, I was able to see the guy who was helping me do anything but speak to the manager. I was kept waiting for over an hour during a work day when I was told this would be a quick in and out experience. I felt disrespected, undermined, and it frankly ruined the MINI brand for me as a whole. The entire experience felt sales-y and unprofessional. I dont think I would recommend this MINI as a service center for other people I know who have the same car. (***The older gentleman who helped me get my loaner set up was an angel and very sweet, kind, respectful and helpful.) More

Impressed! I have been to this location before, twice before this visit and it wasn’t all that great. On this visit I was helped by Mark and I couldn’t have been I have been to this location before, twice before this visit and it wasn’t all that great. On this visit I was helped by Mark and I couldn’t have been more happy. He was sweet, patient, helped me with all my problems/needs with a smile on his face. I was having an issue for almost a year, and he was able to take care of it within 10 minutes of explaining to him the issue. There needs to be more people like him in the field. More

Fast attentive service Victor was very thorough and explained what needed to done. Jo was excellent at keeping me up to date on the progress of the repairs. Victor was very thorough and explained what needed to done. Jo was excellent at keeping me up to date on the progress of the repairs. More

Very Pleasant Customer Experience! Dealership and salesperson was very knowledgeable. Gregory took the time to show me several vehicles, provided honest answers to questions, and provid Dealership and salesperson was very knowledgeable. Gregory took the time to show me several vehicles, provided honest answers to questions, and provided a great customer experience. I visited several Mini dealerships in my vehicle search and this by far was the best! More

A Breath of Fresh Air After dealing with a different MINI Dealer previously my experience with MINI of Ramsey was leaps and bounds above my experience with my previous deal After dealing with a different MINI Dealer previously my experience with MINI of Ramsey was leaps and bounds above my experience with my previous dealer. Despite the challenging nature of my service they handled it with professionalism, care and courtesy. My issues were taken seriously and promptly. I wish I had known this years ago! More

Wonderful, helpful, thoughtful, and fantastic experience! The person I worked with named Alexandra, was extremely helpful. She answered every single question I had, she was completely honest with me and treat The person I worked with named Alexandra, was extremely helpful. She answered every single question I had, she was completely honest with me and treated me very genuinely. I texted her at many times throughout the day and she would always respond quickly and with as much help as she could give. I could not be more thankful for the experience I had, as it was relieving and made the process so easy for me. I would highly recommend to absolutely anyone! More

Great customer service! Was a very quick and easy process. I came in from Atlanta to buy the car and had requested that any paperwork that I needed to sign be ready so that Was a very quick and easy process. I came in from Atlanta to buy the car and had requested that any paperwork that I needed to sign be ready so that I could get in and out quickly. I texted my salesperson when I was on the way from the airport and she greeted me when I arrived and everything was ready and I was on my way. Ruby did an excellent job and would definitely recommend her if you are looking to visit this dealership. More

Always the best! I purchased my car new from the dealer. Ever since I purchased it I always take it to them for service and they stand behind their vehicles that they I purchased my car new from the dealer. Ever since I purchased it I always take it to them for service and they stand behind their vehicles that they sell. Normally I would never go to the dealer for service, but this is an exception as Prestige mini is very very good. More