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MINI of Portland
Portland, OR
861 Reviews
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861 Reviews of MINI of Portland
November 24, 2013
This was my second sales experience with your dealership.I was so impressed with Peter on my first buying experience that I contacted him again. My wife was in an accident and her mini was a tota dealership.I was so impressed with Peter on my first buying experience that I contacted him again. My wife was in an accident and her mini was a total loss. Peter arranged time for us and we came in to look at a replacement for our 2010 Mini S. Peter and Jan were very accommodating and did all they could to make our buying experience painless. My wife was so down after the loss of her mini and getting her into a new car so quickly was a relief. Peter made us comfortable and was a pleasure to deal with. I would recommend Peter and Mini of Portland to anyone looking for a fantastic buying experience in an amazing culture. Also great to deal with Jan again. More
by pjcracker
Employees Worked With
Peter Hisey, Jan Jazrawi
October 27, 2013
I purchased my first new car two weeks ago and the process could not have gone more smooth. Peter answered all of my questions and provided me with ample amounts of information so that I could make an process could not have gone more smooth. Peter answered all of my questions and provided me with ample amounts of information so that I could make an informed decision. He worked around my schedule and my finances to get me the best deal possible. I do not think I could have had a better experience and the service was great. I felt like I was buying a car from a friend and not a salesman. He has touched base with me twice since I bought my car to make sure everything was going great. I will definitely be returning to MINI to buy my next care and recommending it to all of my friends. Thanks again Peter for all of your help. More
by elliottmdavis1
Employees Worked With
Peter Hisey
October 25, 2013
Summary: Mini of Portland’s service department hasn’t Summary: Mini of Portland’s service department hasn’t proved to be the easiest to work with, that being said I feel they can improve tremendously Summary: Mini of Portland’s service department hasn’t proved to be the easiest to work with, that being said I feel they can improve tremendously by following the principle “the customer is always right, until documented otherwise.” Background: I ordered my Mini Countryman in March of 2012 and picked it up towards the end of May 2012 from the dealer. The morning I picked it up they had just sealed the interior/ exterior with a sealer (Lithia Protection Package) and there were run lines on the seats and door panels. I was advised by Bradley that the sealant was still wet, let the car air out the next couple of days and the lines will be gone once the sealant fully dry’s (seemed reasonable). I signed all the paperwork and left the Mini dealer, headed home to Klamath Falls, OR. The smell went away within a few days; however the seats still had drip lines from the sealant. I called Bradley and discussed it with her, she advised to have them look at it when I come in for the first oil change at 10,000 miles (also reasonable). I had the 10,000 mile oil change at Mini of Portland in October. I scheduled it in advance and had an 8:00am appointment. When I got there the oil change was completed, headlights were adjusted (later to find the light were set incorrectly, after I got pulled over and scolded), and the sealant on the interior is another story. Needless to say I was accused of having a soda can explode in the car, all because they assured me they never seal the interior with the back seats down. Meanwhile Bradley (sales) told them that there weren't lines on the seats when I left (basically called me a liar). I also found it odd she didn't ever come over to help resolve the issue. By then we had Jaird and his manager claiming my story wasn't true. Sure it had been a more than a couple months (maybe they had forgotten about it) but the seats were under the Lithia Protection Package, which covered it even if they thought it was my fault (but sure blame the customer). They then attempted to remove the lines in there detail shop (which failed). After which they advised me to call the contact information that came with the warranty on my own, not very professional being it was the (Lithia Protection Package at the Lithia dealer where I purchased the car). After a slight discussion they told me they would do some research and let me know, I left on the assumption they would call me within the week as agreed. Needless to say I didn't hear from them so on November 1st, 2012 a couple weeks later I called and left a message for Jaird to call me (didn't return my call). Called again on the 14th of November 2012 and left a message on Jarid's voice-mail to call me (no response). Called again on November 27th, 2012 spoke with Justin (explained) and he told me he would have Jarid call me (no response as promised by Justin). On November 29th, 2012 after being frustrated and pulled over by an officer for my lights I went to Litha (Ford) in Klamath and pleaded for them to assist me with the headlights (They had great customer service and helped me for free). Being I live 5hrs from Mini of Portland (Lithia) I dropped the issue with the seats, since clearly I wasn't getting anywhere and it was becoming a waste of my time. I had the oil changed the next time at the Lithia in Klamath Falls (everything went awesome, and the Lithia oil program worked great). Then on July 22nd, 2013 I called Mini of Portland to schedule an oil change (while I was in Portland, and have a diagnostic test completed). I also brought up the seats again they said they would look at them. When I arrived at Mini of Portland they assisted me to get a loaner vehicle (another Mini) for the day while they worked on the seats, I left. The next day they called (promptly) to tell me the seats hadn’t yet been completed. I was told to take the loaner home and they would continue to work on them during the following week. At the end of the week they called and said it was going to take longer. The next week they completed the work (removed all run lines to the interior, for the most part). Yay! When I arrived to pick up my car they apologized and said there would be a no charge for the detail to the interior (awesome my car is all fixed). A week later I got a phone call that I owed them the detail expense (seriously). I explained that I was told different, and asked if they wanted me to pay (I was annoyed). Bottom Line: Honestly I appreciate that the issues has been resolved, but it should have been very simple and quick to fix. At the end they paid $70-$100 to have a company down the street steam clean the interior, and I had the warranty from them (which caused the issue in the first place). If Mini of Portland cares about improving, they need to work on customer service (on the phone and in person). I have no hard feeling about there Mini of Portland (service department), and hope for positive outcomes in the future. * I apologize for grammatical errors More
by u198056
Employees Worked With
Justin (Last Name Unkown), Bradley O'Neil, Jarid Perry
September 17, 2013
Experience initiated through a internet inquiry which put me into contact with Bradley O'Neil. Bradley answered all my questions in a professional manner, never being pushy but always helpful. She facilita me into contact with Bradley O'Neil. Bradley answered all my questions in a professional manner, never being pushy but always helpful. She facilitated my inquiry about a specific vehicle into a sell. I drove to the dealership the next day and completed the deal. All MINI of Portland staff worked together like a well oiled machine to evaluate my trade-in, make an offer, facilitate financial requirements and send me on my way a very happy customer happy with the MINI I purchased and the price I paid for it. More
by dnew
Employees Worked With
Gary Monahan, Bradley O'Neil
September 04, 2013
Yesterday morning, I was dreading going to buy a car here cause I thought they didn't care. I was wrong. Roger, Clint, Gary and DJ were great. The customer service here is incredible! cause I thought they didn't care. I was wrong. Roger, Clint, Gary and DJ were great. The customer service here is incredible! More
by leeavshalom
Employees Worked With
DJ Gill, Roger the manager, Gary the Finance Manager.
August 31, 2013
My experience at Mini of Portland was overwhelmingly fabulous! Prior to my visit to Mini of Portland, I fell victim to a car shoppers nightmare. Fate directed me M of P where Peter and Jan turned ever fabulous! Prior to my visit to Mini of Portland, I fell victim to a car shoppers nightmare. Fate directed me M of P where Peter and Jan turned everything around. I never expected to be a new car owner. Happily I was led through the purchase and financing of my dream car...what a difference dealing with knowledgable professionals. I am forever grateful to this dealership and highly recommend them for all automotive needs. Peter and Jan ROCK! More
by pattymarella
Employees Worked With
Patty Marella, Peter Hisey, Jan Jazrawi
August 30, 2013
I always felt good working with MINI of Portland as well as the MINI Owners Lounge. All departments at M of P were very professional and helpful in every respect. My brother is in love with MINI, I recommen as the MINI Owners Lounge. All departments at M of P were very professional and helpful in every respect. My brother is in love with MINI, I recommend he contact M of P. More
by sctwy1110
Employees Worked With
Mike Ruef, Bradley O'Neil, Jan Jazrawi, Steve Simmons
August 25, 2013
We initially took our 2008 MINI to have it serviced. Jarid was the one who took our info and was wonderful. He even gave us a great recommendation for breakfast. We knew that we wanted to get a new one Jarid was the one who took our info and was wonderful. He even gave us a great recommendation for breakfast. We knew that we wanted to get a new one within the next 6 months or so, but that was not our reason for the trip. As we started to walk to the restaurant, we saw a 2013 MINI in the colors we wanted on our next one. It had almost everything we wanted, except for the V stripping, so we decided to put off breakfast and go see what kind of numbers Peter could come up with for us. (A friend had dealt with Peter a year earlier & highly recommended him.) We were impressed with how quickly (relatively speaking) the whole thing came together. Peter and the gal (sorry, can't remember her name, just that she was terrific, also!) were able to get the stripping done for us that day when usually it's 2-3 days out, which meant a lot to us as we are from Hermiston, approximately 4 hours away. We were expecting 1.99% financing, but Jan was able to get it knocked down to 1.49%! The young man who did the stripping did a wonderful job. All in all, we would highly recommend MINI of Portland. Not only do they have a terrific team, they also have the best cars.....MINI's. If you are interested in a used car, they have a great supply. More
by thebirds317
Employees Worked With
Peter Hisey, Jarid Perry, Jan Jazrawi
August 08, 2013
Peter was great, the management team worked to straighten out a mistake. We were buy a 2006 and the warranty that was put on the contract did not apply. After about 45 minutes a compromise was arrived at a out a mistake. We were buy a 2006 and the warranty that was put on the contract did not apply. After about 45 minutes a compromise was arrived at and the purchase went through. The finance department needs to get on the same page. The closer/finance person we met with was quite snippy. He was not helpful, but rather distracting in the dealership and we as the purchasers arriving at a compromise. For someone so righteous and persnickety; one would have thought he would be correct when figuring the sales tax. We live in Washington. The package arrived with the sale tax check and information necessary to get the license. The problem was that the check is not correct. The amount was short by $167.44! Not a lot of money - but a big surprise! One would think it would be correct! Overall I liked my experience, but the sales team, management team and the financial people need to work better to communicate between themselves. The customer should not have to suffer for their inability to work together. Ultimately the dealership will suffer! I don't expect that this review will ever show up, but I do hope that some reads it, and takes the critique in a positive light to work to create a better customer service experience for the client! More
by WRS1
Employees Worked With
Peter Hisey
