MINI of Portland

Not on time... My appointment was made a month in advance for my 2007 mini. They said it was going to take the whole day, so I got up early on a Saturday morning to My appointment was made a month in advance for my 2007 mini. They said it was going to take the whole day, so I got up early on a Saturday morning to take it in. I had some recall work for the passenger side airbag done to my car. I got a free loaner for the day. They call me and say they can't get it done until Monday because they are backed up. I said that would be a problem because I am a nanny and I have the car seats in my mini.....luckily my services were not needed that Monday (as a nanny), so I called them back letting them know that that was okay, on the contention that my car be done Monday early afternoon as to avoid the horrible traffic going home. They said, "no problem." So I call in the afternoon on Monday, my car is not done. They said around 3:00 or 4:00 p.m. they'd have it "washed" and done. They were still backed up. So now I get to drive home in the traffic....yeah! I was a little upset. I didn't feel like I was a priority. It is not my fault that they scheduled too many cars to be worked on. My appointment was made a month in advance. On the positive side, they found other issues on my car that needed to be looked into. I got one of those fixed (the most important one), and I was grateful for that. I'm disappointed in their scheduling process. It could have been a REAL inconvenience for me if I did work on Monday, then I would have needed to drive back to the dealership to get those car seats out, then drive back home. It was already an inconvenience for me that I waited all day on my day off for my car to get done. I've always had a good experience with this dealership. This is the first time I'm disappointed. I have been so happy about this place, I convinced my husband to buy a mini clubman last month. Now I'm thinking not so confident in them anymore. As a customer, I really did not feel like a priority. Please, don't over schedule at the service department. AND I need to add.....MY CAR DID NOT GET WASHED, as promised....after all that. Wow.. I took it to a car wash near my home. ---next day------- I would like to follow up and say that Brandon from the device department called me after I wrote this review, and was very apologetic. It made a huge difference in my opinion, and I changed my answer to "yes" I would recommend them, and put another "star" for the follow up. Thank you After Brandon called to apologize, Rory, the service manager, called and also apologized. Rory also wanted to do something for me to make up for the inconvenience. He offered to detail the interior and exterior of my car, and 10 percent off for my next service. I am extremely happy with how this dealership handled my situation. I have changed my rating to 4 stars, and I will continue to be a patron to this establishment. Sincerely, Monique More

AWESOME ALLEN My husband and I went to Mini of Portland to test drive a 2015 Countryman on the referral of a friend. We met with salesman Allen Snyder, and were My husband and I went to Mini of Portland to test drive a 2015 Countryman on the referral of a friend. We met with salesman Allen Snyder, and were blown away by his friendliness, forthrightness, and knowledge of the car we wanting. The test drive was fun and relaxed. In fact, the whole experience was very relaxed and no pressure. He showed us personal pictures of trips he had taken in his Mini, and he had firsthand knowledge of how the car handled in snow and ice. We will absolutely refer friends and family to Mini of Portland, and to Allen Snyder! More

Informational , knowledgeable, and very friendly. A friend sent me to Bradley and she didn't disappoint me at all. She was very knowledgeable and very friendly giving me information to help me make A friend sent me to Bradley and she didn't disappoint me at all. She was very knowledgeable and very friendly giving me information to help me make my decisions. More

Peter the Great When my husband and I decided to get a new car, we opted to go for something fun, cool and fast. No brainer it was going to be a Mini, but still we ch When my husband and I decided to get a new car, we opted to go for something fun, cool and fast. No brainer it was going to be a Mini, but still we checked some other options. Car shopping can feel a little intimidating at times, but the minute we walked into Mini of Portland, we knew things were different. Peter welcomed us, quizzed about which model we were interested in, and before we knew it, we were driving around Beaverton. That was fun, cool and fast. We talked a bit more and then we left, we had to sleep on it, that's just how we are wired. But walking out, we were smiling; we knew it was going to be a Mini. In the following days, conversations would start with "so when are we going to see Peter?". He became the trusted doctor delivering the baby. Finally one morning we decided it was time to go see Peter, and so we did. We walked in and asked for him, and here is why: he is fun, cool and fast. Just like your Mini. He gets his customers' needs and quickly adapts and answers any question, making the process really simple. He makes you feel as part of the family. The thing about Mini is that you can make it what you want and Peter has the ability to understand what works for you and help tailor your Mini just for you. It's been a delight and seriously, I wish I could just go and buy another Mini, just to chat with Peter. He is truly great. When you visit Mini of Portland, ask for Peter. More

Patient Peter of Mini of Portland & The Mini God, Jarid P. Mini Of Portland: Staff Is Amazing. Jarid P was the main reason I returned for my next Mini from the experience he's provided for George, my First M Mini Of Portland: Staff Is Amazing. Jarid P was the main reason I returned for my next Mini from the experience he's provided for George, my First Mini. But let's be clear, I love Mini's. All Minis. Little Stuffed Plush Minis, Remote control Minis, T-Shirt Mini's, Mini shoes, Mini Dog Toys, Mini pull-back cars, Mini Model cars, Mini hats Mini Coasters Mini Collars Mini.... Anyway, I Love the brand in general of Mini. I went to Mini of Portland unsure of which model to select, because as aforementioned, I love them all. Peter (the poor unsuspecting soul) was who got my request by Email through www.Miniofportland.com, and answered some questions before I arrived at the dealership. When I arrived, we hit it off pretty well. He has a Clubman named Laguna (I think her name is) And we discussed Her and George at length. One of the biggest problems with me is my attention span while shopping. My Fiancee States I "Shop Like A Gnatt". Meaning, There appears to be no set forth pattern nor logical shape or point of reference to my shopping other than it makes his feet hurt and his head ache. Peter put up with my "Gnatt" shopping for eight hours. I looked individually at every single Mini on the lot. Twice. There's probably over 200+ Mini's on the lot. You may think this an exaggeration, but I assure you, I am not. Ask any witnesses that were there that day. The guy never faltered. When I finally made an actual decision, as we were walking in to start signing, I changed my mind. Peter kept smiling and never let on that he was frazzled. FANTASTIC Group of people over there. Even if you're not a Mini Fanatic like me, Trust me when I say you're doing yourself a favor by at least chatting with these guys. Look at a few. Test drive Just One, and You'll Understand what the Mini Fuss is all about. ;) More

best car buying experience. ever I recommend DJ to EVERYONE who comments on my 2016 MINI. Over the top exceptional in getting me the car I wanted. All car buying should be this stres I recommend DJ to EVERYONE who comments on my 2016 MINI. Over the top exceptional in getting me the car I wanted. All car buying should be this stress free/upfront. After a horrible experience at the SEATTLE mini where I was treated like I "had to ask my husband's permission to buy a car" and not even given the opportunity to test drive or have a real conversation about "I was there to buy a car", night and day when I contacted PORTLAND mini and immediately had a response from DJ and the follow through was and has been exceptional. More

Great people to work with at Mini Cooper Beaverton I would just like to make a comment for anybody looking for a vehicle. I'm usually a pretty hard critic , but the finance manager and Bradley were I would just like to make a comment for anybody looking for a vehicle. I'm usually a pretty hard critic , but the finance manager and Bradley were awesome to work with. Don't hesitate to look them up if you're looking for a great new car . More

Thank you, Mini of Portland! One week ago, we began our search for just the right automobile to replace my husband's little red Celica. This was just to be the start of the search One week ago, we began our search for just the right automobile to replace my husband's little red Celica. This was just to be the start of the search. We had gathered photos and car faxes as far as 200 miles from us north and south and had one day to "check a few out" until I returned from a trip. We got calls back from Peter and DJ and then they emailed us the carfax and the documents from the thorough safety inspection including all the work that had been done at their dealership. None of the other dealerships put that much effort into getting back to us. So, even though it was a stormy day and Portland was 2 1/2 hours away, we headed out to Mini of Portland. Needless to say, we were treated with such honesty and forthrightness, the car was exactly as it was described,and we became the proud owners of a Toyota Solara convertible. What an amazing group of people to work with. Thank you Peter and DJ and Bradley for making the experience so painless. We will come to you first in the future when I get to replace my car! I have my eye on a cream colored mini convertible. Sweet! More

Peter was very conscientious. He went over every detail of the car. I felt I very reassured I was getting a great car. Feel like I am driving a new mini as was very conscientious. He went over every detail of the car. I felt I very reassured I was getting a great car. Feel like I am driving a new mini as opposed to a used. Impeccably cleaned inside and out. Thank you. More

Peter takes his time to find what's best for YOU I've known Peter for a few years and this is the first time I purchased a vehicle from him. He was very patient with me while helping me find the perf I've known Peter for a few years and this is the first time I purchased a vehicle from him. He was very patient with me while helping me find the perfect car with all the traits I was looking for. Highly recommended to anyone looking for a car and I will be back in the near future because of his work ethic and personability More