Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
MINI of Portland
Portland, OR
861 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
861 Reviews of MINI of Portland
October 27, 2020
Great customer service, prompt and friendly. Appreciate both the loaner and attention to detail in trouble shooting my lighting assembly issue. You guys are great. both the loaner and attention to detail in trouble shooting my lighting assembly issue. You guys are great. More
by THREEGARD
Verified CustomerEmployees Worked With
Culver Patterson, Raychel Gainey
October 27, 2020
Nice showroom and service waiting area. Staff were friendly and helpful! I enjoyed the amenities while I was waiting. I also appreciated the air purifiers running throughout the showroom. Thanks! friendly and helpful! I enjoyed the amenities while I was waiting. I also appreciated the air purifiers running throughout the showroom. Thanks! More
by Jess C.
Employees Worked With
Calen Ray
October 23, 2020
I would have given you 5 stars like I have done before, but this time there was a serious lack of communication. When I set up the appointment on the phone with Anna we discussed the 3 options, Wait 2 hrs, but this time there was a serious lack of communication. When I set up the appointment on the phone with Anna we discussed the 3 options, Wait 2 hrs, pickup & delivery from home, & drop-off with Uber ride to and from. I opted for the last one with the impression that you would be arranging for the ride like the 3 years before, only to find out when I got there that that service was no longer offered. So I had to download the app and take care of all the sign-in issues to get home. Had I known this, I would have arranged for my wife to go with me with our other vehicle, which would have saved me $12 that I had to spend on Uber. I discussed with Ingrid, but offered nothing plus she was argumentative. More
by Jim W
Employees Worked With
Raychel Gainey, Ingrid Padgalskas, Anna Householder
October 23, 2020
Krista made buying a second car painless and feels like a good investment long term. Was a pleasure to work with and build a sales relationship with her. I bought from mini Portland in the past and many othe good investment long term. Was a pleasure to work with and build a sales relationship with her. I bought from mini Portland in the past and many other car dealers but she really made me feel welcomed and not rushed at all. More
by sheahornbecklmt
Employees Worked With
Krista Hall
October 23, 2020
As always, excellent service and technical work with Mini of Portland. I’ve been a Mini owner for 17 years and the company culture consistently maintains a high standard for the quality of its subsequent fie of Portland. I’ve been a Mini owner for 17 years and the company culture consistently maintains a high standard for the quality of its subsequent field teams. Thank you all! More
by Jlparques
Employees Worked With
Culver Patterson
October 23, 2020
My 1st service was great and easy.. everyone very kind and attentive! Brought my lunch and waited for exactly how long they said it would be👍 and attentive! Brought my lunch and waited for exactly how long they said it would be👍 More
by LYNDA_GEORGE
Employees Worked With
Mario Aguilar
October 22, 2020
We appreciate the ease of making the service appointment online. It took 1 1/2 hours as predicted. The waiting area allowed for appropriate social distancing. Great service as always. online. It took 1 1/2 hours as predicted. The waiting area allowed for appropriate social distancing. Great service as always. More
by tomimeson
Employees Worked With
Calen Ray
October 22, 2020
Raychel was very communicative and helpful. The actual service on the car might get a different rating because they took a week to assess the actual issue with my car. service on the car might get a different rating because they took a week to assess the actual issue with my car. More
by stacey
Employees Worked With
Raychel Gainey
October 21, 2020
Brought my mini in for a full diagnostic, just had the thermostat replaced elsewhere yet it was still overheating. They said it was a crack in the water pump, I spent days without my vehicle, paid almost thermostat replaced elsewhere yet it was still overheating. They said it was a crack in the water pump, I spent days without my vehicle, paid almost $900 and drove home to have my car overheated again. In my full diagnostic, it seems they did not actually do a full diagnostic, assumed it was a small crack in the water pump and replaced this. Obviously it was not tested to see if this resolved the issue, because it then overheated again. Took it back and they said, the thermostat needed to be replaced and the cooling system flushed. I believed part of replacing the water pump, a flush was part of this procedure. Apparently not, and it is an additional cost of $189.99. On the first diagnostic report, there was about $2800 worth of things found to be done to my car. (Only 64,000miles on this mini, in good condition). When I came to pick it up after the water pump was replaced, there were several other things added to the original diagnostic quote. Needless to say, I feel ripped off, cheated, lied to and believe they didn’t do their job in the first place of the full diagnostic of the original issue and tried to find an easy way to get money and have me coming back. Very poor service, very poor mechanics and just in it for a dollar. 100% would not recommend. The only thing they did that was decent, was give me a loaner, the second time I had to bring it back. More
by jessmburton
Employees Worked With
The foreman, didn’t get the name. , Culver Patterson, Travis Tollefson
