MINI of Ontario

The service is awesome, but I'm used to being called once a day to give updates. That is the only problem I can see. a day to give updates. That is the only problem I can see. More

HelpfulCourteous andEfficientI had a transportation Helpful Courteous and Efficient I had a transportation problem, Daniel in Service, Alex in Sales and the Finance Manager walked me through to my sa Helpful Courteous and Efficient I had a transportation problem, Daniel in Service, Alex in Sales and the Finance Manager walked me through to my satisfaction! More

Timely and professional service, great with communication and keeping me informed of my vehicle status. Marcos was my representative, very responsive and customer-oriented. great experience ! and keeping me informed of my vehicle status. Marcos was my representative, very responsive and customer-oriented. great experience ! More

I’ve been using MINI of Ontario for many years, and they have never disappointed! This time was no exception. My service advisor was Daniel and he was amazing! His communication was excellent and I always k have never disappointed! This time was no exception. My service advisor was Daniel and he was amazing! His communication was excellent and I always knew what was going on with my vehicle. He was professional, courteous, and very customer oriented. I look forward to having him again as my service advisor. More

My visit to the mini of Ontario was a good one. It was busy when I got there so I had to wait a few minutes before they could help me. They checked in my car and I was on my way. I was sent a video of the busy when I got there so I had to wait a few minutes before they could help me. They checked in my car and I was on my way. I was sent a video of the technician going through my car. Much appreciated the video. More

Great experience at this dealership. The process was quick and seamless. All terms were agreed prior to visit. Everyone was so friendly. The mini SE is super cute! quick and seamless. All terms were agreed prior to visit. Everyone was so friendly. The mini SE is super cute! More

Timely and professional services . The estimated cost was close to actual costs . Only disappointed that no coffee or snacks were available. Service people are very courteous close to actual costs . Only disappointed that no coffee or snacks were available. Service people are very courteous More

Friendly staff but very unorganized, understaffed and poorly managed. It took 9 days to get my car back after an oil change and air filter change. I waited 2 hours to get the loaner car the day I dropped poorly managed. It took 9 days to get my car back after an oil change and air filter change. I waited 2 hours to get the loaner car the day I dropped my car off. The day I picked it up it was a hassle to pay due to no manager being present to approve the transaction since it had been entered manually in the system. It was just a nightmare. My previous car was an Audi and I always received great customer service at the dealership. Very disappointed with Ontario Mini Cooper. More

It has now been over a year with no final resolution of the issues with our car. This entire experience has been disastrous. From first being diagnosed as needing very expensive minor repairs through warra the issues with our car. This entire experience has been disastrous. From first being diagnosed as needing very expensive minor repairs through warranty to receiving an entire engine replacement 4 months later, to now needing yet another entire engine replacement, to but wait, it was only a couple of gaskets and hoses to back in the shop the next day again to yes, it does need an engine. This continues to be a clusterf**k that I have never experienced in 50 years of owning cars. We have spoken to at least a half dozen different people who we never hear from again. I have asked for the dealership manager at least that many times to no avail. The time and effort and resources that has gone into this issue has been tens of thousands of dollars! WE ARE FRUSTRATED BEYOND WORDS. WE HAVE ABSOLUTELY NO FAITH THIS WILL EVER BE RESOLVED. More

All of the people I have dealt with at Mini of Ontario have been excellent with regard to product knowledge, going to the source for specific info all within a courteous and clean environment. Daniyal wa have been excellent with regard to product knowledge, going to the source for specific info all within a courteous and clean environment. Daniyal was the person I worked with and he was outstanding in bringing my project to an excellent conclusion. More