MINI of Montgomery County

Brought my car for an oil change and a recall item. I had the first appointment of the day, 7:30 am. I did not hear from them until I finally called at 3:30 at which time they said they were just beginning m the first appointment of the day, 7:30 am. I did not hear from them until I finally called at 3:30 at which time they said they were just beginning my repair. Told me that if I didn't hear from them by 5:00 that it wouldn't be ready today but just come and get it the next morning. The next morning comes and just to be safe I call before heading out. Is my car ready? "Nope" okay when will it be ready? "don't know but we'll call your right back". 0ne hour later .... Radio silence. I understand that you can't always predict how long a repair will take but just communicate with me. More

Horrible, had car delivered and the driver was rude slammed the door in my face. Salesman lied about condition of SUV. Check Engine light on in 4 days. Horrible Experience and i'm requesting my money b slammed the door in my face. Salesman lied about condition of SUV. Check Engine light on in 4 days. Horrible Experience and i'm requesting my money back or contacting attorney general on fraud. More

We went to buy a used car from this dealer. The salesman Scott was great however the sales Manager Butch was far from that. While dealing with Scott on price and the logistics on having the car looked at b Scott was great however the sales Manager Butch was far from that. While dealing with Scott on price and the logistics on having the car looked at by our mechanic, Butch allowed another customer who came in after us, to look at and test drive the car we were interested in. To make matters worse while filling out paperwork with the salesman Butch sold the car to the other customer. When we confronted Butch about what he had done, his response was "We had conditions". So the moral of the story is...if you want to buy a used car from them you must buy as is and real fast otherwise they will sell it right out from under your nose More

great group of employees! No pressure at all on the purchase! Everything was great from the moment I stepped in the door to the time I walked out. Will buy again in the October - December timeframe! purchase! Everything was great from the moment I stepped in the door to the time I walked out. Will buy again in the October - December timeframe! More

Let me start by saying, these guys are AWESOME! There’s not enough room here to explain all the different ways I appreciate the service they offer and the fantastic cars they sell – so, these are just some not enough room here to explain all the different ways I appreciate the service they offer and the fantastic cars they sell – so, these are just some highlights... (Truly, though, stop by the dealership if you’re at all interested in a MINI – if only to meet the people who work there). The people I’ve worked with at this dealership – and particularly, especially, Jen – are enthusiastic, informed, helpful, patient and, well they’re nice people. I can get pretty extreme over details - details about the car, the financing, service, accessories, future models, future accessories, future financing.... and Jen was available, helpful, and patient in the beginning when I was just curious about the car, through the whole process of picking and buying the car, and even now, after I’ve already bought the car and am driving it around – she’s still there, explaining things to me, running down the details on things I’m curious about.... She and her colleagues in finance and service, are simply fabulous. And a relationship can really make or break the confidence which is at the heart of a car purchase. I can tell you from a long history of different relationships I’ve had with dealerships (sales and service) across a wide variety of cars, rude people can wreck the car buying and ownership experience –just wreck it. So, if you want to see what car-heaven is like, stop by this MINI dealership (their lounge alone beats any coffee shop), and talk with these guys. MINIs are unbelievably great cars and so are the people – ask for Jen! More

From my first call to Ryan in service till I left the dealer with my car repaired, I had nothing but the best service ever. This is the most friendly dealership I have ever been to. I am new to Mini and dealer with my car repaired, I had nothing but the best service ever. This is the most friendly dealership I have ever been to. I am new to Mini and it was my Sons dream car. We purchased a used Cooper S from a private seller and within a few thousand miles started to experience problems with the engine. I called Ryan at Passport and he spent quite a long time with me on the phone, as I am 100 miles from dealership. He wanted to make sure that I did not drive all the way there for something I could fix myself. I had no dealings with this dealership in the passed and they owed me nothing. Simply put, being a mechanic myself, I know what it is like to go to someone with something used and ask for help. Most dealer and service employees have no time or patience to help. Ryan and the service team at Passport went way above and beyond any dealer I have been to and even purchased from. I cannot think of one thing with my experience at this dealer that was not a step above all others. I will take my Sons Mini back to Passport for any other service needs with complete trust that it will be returned in better shape than they received it. The car was even washed without request. That is service. Thank you Passport Mini of Montgomery Co. More

All work was covered by warranty, no extra work was pushed on me, which has happened in other dealerships. I was give a loaner to drive. I was kept up with what was going on and when they found a rattl pushed on me, which has happened in other dealerships. I was give a loaner to drive. I was kept up with what was going on and when they found a rattle which was not part of the original clutch problem they fixed that too. What can I say, I am stunned, happily, by this experience. More

I needed an oil change and was greeted by Ryan Malin (Service Manager) and Nelson. Ryan has LOTS of experience with the MINI cars and fields all questions. Customer oriented and attentive. Nelson is att (Service Manager) and Nelson. Ryan has LOTS of experience with the MINI cars and fields all questions. Customer oriented and attentive. Nelson is attentive and knowledgeable as well. Dennis (mechanic), disputed work suggested by body shops and clearly articulated areas of concern (immediate and otherwise) to me. Younger Scott (not sales), opened the back door of the Country man and at 6'2" showed the back seat capacity. He is extremely conversant and knowledgeable about the MINI, most cars in fact. The time flew. Dealership is great looking, lots of seating capacity, nice music, can walk to other venues if you need to but the time flew quickly. Easy to get an appt. Glad you are finally local to me!! More

The dealer was so efficient and friendly, overing use of iPads while you waited, coffee, tea, snacks on house. They finished servicing my car in less than 1 1/2 hours as promised, and threw in a free wash. iPads while you waited, coffee, tea, snacks on house. They finished servicing my car in less than 1 1/2 hours as promised, and threw in a free wash. It is so nice to have a dealer closer than Annapolis! Ryan remembered me from there, as he has moved to this new dealership. More

Out of all the Mini dealerships in the area, this has got to be the best service. Actually, this is the best service I've ever gotten in any car dealership. Def. makes me feel good about being a mini owner. to be the best service. Actually, this is the best service I've ever gotten in any car dealership. Def. makes me feel good about being a mini owner. Initially I've always gotten my oil change done from Valvoline, never took it into the dealership cause Mini of Alexandria told me that I'd be charged $150 for an oil change cause my warranty was up. Then one day my Mini's engine light came on and I had no other choice but to bring it into the dealership. I actually didn't know Mini of Montgomery County was already up and running, I came across them accidently. I took my mini in and got amazing service right off the bat. Ryan is awesome, he knows the meaning of good customer service. Seriously, he makes you feel like he works for YOU. He found every single way possible to make sure I didn't shell out a single penny. Thanks to him, I actually found out my warranty is still good... so that means Mini of Alexandria screwed me over (they actually told me my warranty was up at 11,000 miles which is total bogus!). He felt bad that I've been paying for my oil change when I'm suppose to get them for free under my warranty, so he gave me a discount for later when I decide to upgrade my warranty. How nice of him?! My mini had it's check engine light on, it needed an oil change, it's tire pressure light was on, oh god, lots of things were wrong with my mini. But they fixed every single little thing, washed my car, scrubbed by rims, replaced my wipers, and cleaned every nook and cranny ALL FOR FREE. Things I didn't even mention, they discovered and fixed/cleaned. I'm not gona lie, I was thinking since I was still under warranty they might not do as great of a job on my car. But they proved me wrong. My mini looked brand spankin new like the day I first brought it home. :) I'm a super happy camper. I am extremely happy with the service from Ryan and every other employees at this dealership. Oh and on a side note, I live a lot closer to Mini of Baltimore and Mini of Annapolis, but I will only take my mini to Mini of Montgomery County cause that's how good their service is. :) More