MINI of Montgomery County

We had a GREAT experience in purchasing a used Mini Countryman S from Passport Mini this past month. Their website was great: it informed us of in-stock cars, and I searched a wide region comparing pri Countryman S from Passport Mini this past month. Their website was great: it informed us of in-stock cars, and I searched a wide region comparing prices. Their prices across the board were $5K lower than nearby competing dealerships, so that was a plus right away. I called the day before we were to come and conversed with salesman Calvin Young. He told me that the car was available, and also informed me on how to make a three-way car swap with our kids, so that we could use theirs as a trade-in and give them our older van. He made sure that we had what we needed to do that. When we arrived (from 3.5 hours away, a trek that we make weekly between home and Montgomery County) it was snowy and cold, but we saw the Mini that we had come to drive warming up in the dealership parking lot. The building was clean and attractive inside and out, and Calvin was there waiting for us. We went for a test drive and he pointed out features to this wonderful car (there were many of them--too many to take in in one job). The car was just as described on the Internet, only better. We then went to a nearby Toyota dealership in order to drive a competing car, but there was no contest. We returned to Passport Mini, did the complex car transaction in a couple of hours, and were handed the keys to a fabulous car. Not only this, but the car had some flaws that the dealership promised to fix the next week. We again made the trek to the dealer, and since paint was involved in the fixes, they needed our car for at least two days. We were given a free loaner car for an entire week. It was a brand new 2014 Countryman--but we liked our used Mini better! ;-) Our car was fixed beautifully, on time, and again Calvin was on hand to transition us back to our new car. We have been VERY blessed by our experience at Passport Mini and would highly recommend them. More

If you are reading this message I can say unequivocally, you have selected the right dealership and absolutely the right sales person. I am currently a Wounded Warrior being treated for injuries sustained you have selected the right dealership and absolutely the right sales person. I am currently a Wounded Warrior being treated for injuries sustained in Afghanistan. I wanted to do something special for my wife this Christmas and decided to purchase her, her dream car a Mini. I am stationed in Virginia and she’s in California. Take it from me, I was a sales person’s nightmare. I wanted the car with all her options, within the right price range and yes, delivered to Southern California before Christmas. And of course I had trade-in title issues to be sorted out, limited time out of the hospital and issues with seeing and filling out documents. With just two weeks to Christmas, Laurie Miller and team never doubted for once that the challenge could be met. And guess what guys they were right. Way to make an old solider smile. Hoorah Maj G More

I brought my 2008 cooper S in for some warranty work and was extremely pleased with my experience. My service advisor Jaime was great staying in contact with through the process. The car was ready the sam was extremely pleased with my experience. My service advisor Jaime was great staying in contact with through the process. The car was ready the same day an the work was done correctly the first time as promised. Great experience!! More

Worst Dealership! Had been in contact with a sales about a specific car and they even texted me two hours before I showed up telling me the car was still available. I showed up and the car was not drivable a specific car and they even texted me two hours before I showed up telling me the car was still available. I showed up and the car was not drivable and had to be sent to another dealership to get fixed. This was a 2012 vehicle and I am shocked this dealership is trying to sell broken cars! False advertising and they wasted my time in driving all the way there and leaving right away because the car was broken! More

My 2003 Mini Cooper S was overheating and I took it in for service and this is the service estimate I got from Mini of Montgomery County: Overheating issue: - Water pump is leaking $1080 - The core suppo for service and this is the service estimate I got from Mini of Montgomery County: Overheating issue: - Water pump is leaking $1080 - The core support is also cracked and radiator is damaged and leaking $1740 - The tech is recommending the thermostat be replaced due to the vehicle overheating $260 - Also would be a good idea to do the coolant flush $240 Total: $3,320. They also came up with additional list of "recommended" fixes for $8,550. They had me so intimidated I thought I was going to have to buy a new car. When asked what they would give us in a trade-in, they offered $300 (yes, hundred--not thousand) --despite the fact that the blue book value on a trade-in for my car in fair condition is $5,185 ($6,435 for excellent) to give a frame of reference. I had replaced the water pump about 2 years and 2 months ago at Mini of Sterling and they refused to stand behind their work, saying that they warranty it to 2 years, that's it. Customer loyalty, years of taking my car there, and thousands of dollars later meant nothing. They wouldn't stand behind it. Although, Mini of Sterling did say that they would do the work for less than $2,700--meaning that Mini Of Montgomery County was charging over $600 more for the same work. I decided to get an estimate over the phone from a local, respected, foreign car mechanic in the area and his estimate for the same work was $1,570. I (thankfully) decided to take my car there for service. Almost immediately he told me that the problem didn't appear to be the water pump, radiator, or the thermostat. The problem was a hole in one of the hoses. He replaced the broken hose, another hose, pressure tested the system and my bill was $280. I've been driving the car for weeks with no issues. Not only would Mini of Montgomery County have screwed me out of over $3,000, but also their estimate didn't include replacing the hoses. So, either they would have tacked more money onto the bill later or I would have had the work done and it still wouldn't have fixed the problem. Either Mini of Montgomery County have incompetent mechanics or they are dishonest or some combination of the two. I will never take my car there again for service and I would advise anyone to steer clear of these thieves. PS - Mini emailed a customer satisfaction survey in which I expressed my displeasure and I requested a follow-up call from both the dealership and corporate. Mini corporate called and listened to my complaints and made excuse after excuse for the dealership, even going so far as to say "well, we stand behind our dealerships." Translation: They made the phone call because they had to, but they weren't going to do anything for me and if they lose me as a customer so be it. The person I spoke to didn't seem to care at all. Despite requesting that they contact me, Mini of Montgomery County didn't bother to call. More

Bought a used car here for a great price. Even though I wasn't buying a high end model (or even a MINI for that matter), I still got outstanding customer service. If I ever decide to get a MINI down the ro wasn't buying a high end model (or even a MINI for that matter), I still got outstanding customer service. If I ever decide to get a MINI down the road, I'm coming here first. More

Purchase a used Mini. At first everything seemed to be just great. Was told all about the car and what features, etc. it had. Got home and showed to my brother-in-law. He questioned me about the tires whe just great. Was told all about the car and what features, etc. it had. Got home and showed to my brother-in-law. He questioned me about the tires when I told them they were new. They were not. Went to a dealership in Richmond, VA and was told the tires were the original tires on the car and they all needed to be replaced. Tried to get the dealership to replace the 4 old tires with new like I was told when I bought it and they refused. The salesman said he told me that none of the tires were new then changed his story to only two tires were new - even repeated that in an email. Then they came back and said that that was not what was said - even after I had it in writing. Went round and round and they finally paid for two tires - but would not even pay sales tax on the tires - unbelievable. The salesman was not honest with me and his boss was just as bad as he was. Would advise not to use them & if they do to be very careful = they are not honest. More

I had a great experience at Mini of Montgomery. Mike Mitchell knew his product and helped me find the right car, a brand new Hardtop S, and Blake gave me a great deal and made it all come together. Cant Mitchell knew his product and helped me find the right car, a brand new Hardtop S, and Blake gave me a great deal and made it all come together. Cant recommend them enough More

Brought my car for an oil change and a recall item. I had the first appointment of the day, 7:30 am. I did not hear from them until I finally called at 3:30 at which time they said they were just beginning m the first appointment of the day, 7:30 am. I did not hear from them until I finally called at 3:30 at which time they said they were just beginning my repair. Told me that if I didn't hear from them by 5:00 that it wouldn't be ready today but just come and get it the next morning. The next morning comes and just to be safe I call before heading out. Is my car ready? "Nope" okay when will it be ready? "don't know but we'll call your right back". 0ne hour later .... Radio silence. I understand that you can't always predict how long a repair will take but just communicate with me. More

Horrible, had car delivered and the driver was rude slammed the door in my face. Salesman lied about condition of SUV. Check Engine light on in 4 days. Horrible Experience and i'm requesting my money b slammed the door in my face. Salesman lied about condition of SUV. Check Engine light on in 4 days. Horrible Experience and i'm requesting my money back or contacting attorney general on fraud. More