MINI of Montgomery County

Get a second opinion on any service they try to sell you The people are nice enough, but was severely disappointed that this visit, on 11/18/16, was the second time they lied to me about the things the car n The people are nice enough, but was severely disappointed that this visit, on 11/18/16, was the second time they lied to me about the things the car needed done and the things it did not need. I came in for service because the red BRAKE indicator and service symbol came on and after checking the car myself I found that the rear driver side rotor was severely pitted and the caliper was locked-up and the inner pad had almost no friction material left. I indicated to the service writer to look into rear caliper issue when I checked in. He came to tell me after they supposedly looked the car over to tell me the prognosis, which they also noted in my invoice: 1) That I would soon need front rotors and pads (there was actually a third life in all pads and rotors were just rusted on the non-friction areas.) 2) That I did NOT need a new caliper but would soon need rear rotors and pads (I actually needed immediately both the driver side rear caliper, because piston seal was torn and the piston was pitted, the rotor, which was SEVERELY pitted on the inner side, and of course pads). This indicates of course that they did not look at the brakes at all, let alone the one I indicated they should look at. 3) The oil solenoid was leaking and that its replacement was needed soon with a cost of $830 due to the cost of the solenoid and the removal of the half-shaft and oil pan. While the condition was true, it is a common enough problem that back in 2013 Mini released a service kit (which costs $30) and a bulletin SIM 11-01-12 which clearly states NOT to remove oil pan or replace oil solenoid. Considering their trustworthiness, it is likely they would apply the cheap fix while charging me full pop. They sent me on my way with the BRAKE light and service indicator still lit. Thank you Mini of Montgomery County for attempting to bilk me for work not needed and for ignoring my observation and overlooking the work I desperately needed. For these reasons I do not recommend this service department at all. I do recommend getting a second opinion for any items the service writers try to sell you. More

New to me Mini We traded my 2005 Mini for a 2016 Countryman. Edio was great to work with and we found the perfect car in our price range! We traded my 2005 Mini for a 2016 Countryman. Edio was great to work with and we found the perfect car in our price range! More

Bad service They have done decent work in the past for my college-age son and his 2008 Mini. For example, they installed a new clutch and performed several other They have done decent work in the past for my college-age son and his 2008 Mini. For example, they installed a new clutch and performed several other minor repairs with a good customer experience with Brian. I am motivated to write a poor review based on a more recent experience with this dealership and a different service advisor. After spending a few thousand dollars on an older used car this past winter (with Brian), we noticed the engine light had come on this spring. To make the story short, this dealer was unwilling to help unless there were dollars in it for them (i.e, charging diagnostic fees instead of just helping us) though they knew they were working with a collage-age boy trying to minimize expenses. I spoke to the GM who told me that it is fair to charge a diagnostic fee when we are not going to perform the work (or not with them), despite the fact that we have spent thousands there over the past couple years of owning the car. He said that its normal in the industry. So over the past couple of months since this bad experience, 5 other friends and family cars were taken to different dealerships (American, German, Japanese - all local) with only the intention of asking them to do a diagnostic check. Every single one of them did the computer check, which took 15-20 minutes each and none of them charged us - instead giving us a smile. Bad on you Mini of Montgomery for not paying attention to the people by focusing on long-term relationships. These five other dealerships will get business from me and my large circle of friends and family, as will anyone else who cares about relationships, and you will not. My college son likes his Mini and will not buy another from you, nor will his circle of friends. So, when you look at your financial results over the next couple of years and wonder why you're not doing better, perhaps you can re-read this review. More

Love my car! Love this dealer! After 20+ years of driving a BMW I thought I would spend a little less and get better gas mileage. From the moment I came to this dealer, Stephen, th After 20+ years of driving a BMW I thought I would spend a little less and get better gas mileage. From the moment I came to this dealer, Stephen, the sales person was great. Not only did I want to find a car I liked but a good dealership as this will be a place I will go for regular service. Everytime I come in for service - I feel like I'm in a car commercial ... The place is clean as a whistle and the staff is friendly and helpful. Jaimie in service can get my car looked and fixed faster that my BMW dealer would take just to check me in and get me an estimate. The first time I came in was just a few months after I got the car and was devastated that some was tapped the back bumper.. Jamie looked at it said we could buff it out...in minutes it was good as new and no charge. Every time I come in for something - no matter how small - I'm treated like a valued customer. When I come in for service Stephen in sales always chats me up and asks me detailed questions about my work. He remembers where I work and is truly interested I me as a person - I have even told him - I keep cars a long time so don't expect another sales in a while - lol. It would be easy for him to move to the next sales. I'm sold on this brand ... And this dealer ! Great job all the way around! Ron More

Dishonest, rude and appallingly unprofessional Disappointed with unprofessional conduct of Mini of Montgomery. I purchased my mini from them and had it delivered to California (where I live). When Disappointed with unprofessional conduct of Mini of Montgomery. I purchased my mini from them and had it delivered to California (where I live). When the car was delivered, I signed the paperwork saying it looked fine. Noticed after delivery (had not driven the car yet) that the tire pressure was low in right rear tire as the sign came on. I thought it may have been during the long distance delivery. Filled up the tire the first time. But noticed that the tire kept getting deflated. Took to a local dealership and found that it had a nail in it, so tire keeps getting deflated slowly. Reported the problem to MINI of Montgomery, who is now completely shirking responsibility. 1. They claim all their cars are inspected before sale, but they have no paperwork to show that the tires were inspected right before the car was shipped. 2. They claim that because I signed the delivery form and accepted the car, I am responsible for accepting the car "as is". This is a fraudulent approach - a typical car buyer will not be able to spot a small nail in the tire while purchasing. Nor will anyone think of checking tire pressure before accepting delivery of a brand new car. 3. When I called to report the problem and sought to resolve with them, they were exceptionally rude, especially for a MINI dealership. Replacing a tire is a tiny expense compared to the amount we paid for the car and all the bells & whistles, especially when its due to an oversight on part of the dealership. But now they are completely denying responsibility. I have been a happy and loyal MINI owner for over a decade, but the dishonest business practices of MINI of Montgomery County have been extremely frustrating. More

Best car buying experience Recently I was in need of s new car due to just being in mva and my old mini was a total loss. Initially I arrived searching for an older Mini Cooper Recently I was in need of s new car due to just being in mva and my old mini was a total loss. Initially I arrived searching for an older Mini Cooper s to replace the one I had lost. Scared though of the financing Errol assured me financing and sold me on purchasing a newer mini and with confidence of not having mechanical issues. I want to express my true thankfulness to he and the manager umar. Both team members are great and I am now glowing in my newer mini!! Many thanks Eugenia Thompson More

WORST CUSTOMER SERVICE I HAVE EVER HAD! MINI told me on the phone I could drop my car off Thursday and pick it up Tuesday even if the work was done early because I was going to be out of MINI told me on the phone I could drop my car off Thursday and pick it up Tuesday even if the work was done early because I was going to be out of town. This is the second time I brought my car in for a recall issue and last time it took a week and a half (HIGHLY doubtful my car would be done by Tuesday). I left work to go out of my way to drop my car off. I get there and they tell me they cannot give me a rental car until Tuesday because the car may be done Monday and request that I pay for taxis everywhere and they will reimburse me later. ARE YOU FREAKING KIDDING?????? They were requesting I taxi back to work in Rockville, taxi home to Tysons corner, and taxi to BWI airport and then taxi back on Monday evening from BWI to Tysons corner. Those taxi fares alone would well exceed the amount it would even cost for a rental car. If it was going to be an issue to give me a rental car in the first place I would have gotten service done another weekend. THAT IS NOT what they told me on the phone when I was scheduling the service request and asked if it would be a problem. I have used their rental cars in the past and they are filthy so I wanted to avoid that at all costs. Dropping my car off on a weekend when I was out of town and not needing a car seemed to be an ideal option. Also, when I say filthy, I mean there were used q-tips in the door panels, stains and spills, and it smelled. I will never get another MINI again. More

Jennifer made this purchase very easy and stress free! This dealership went above and beyond to make a reasonable deal and i felt that they were trying to work with me and not take advantage. A couple of b This dealership went above and beyond to make a reasonable deal and i felt that they were trying to work with me and not take advantage. A couple of bumps in the road they ironed out with no complaints and stood up to their word which is not the norm. They have earned my business and i will continue to be a faithful customer. I will refer family and friends to this great dealership who cares about their customers! More

Dealership refused to honor sticker item I purchased a great 2014 MINI from MINI of Montgomery County. Sale went well and my sales person was great...initially. After having my new car, my I purchased a great 2014 MINI from MINI of Montgomery County. Sale went well and my sales person was great...initially. After having my new car, my husband called Sirius Satellite Radio and they advised him that my free subscription was up in June of 2015. Since my sticker on the window said "Satellite Radio w/1 year subscription, I knew they were mistaken, so I called and emailed my sales associate Jennifer B. When I received her response, I was shocked to hear The 1 year Satellite radio is initially issued with the vehicle, so in your case the 1 year subscription has expired." My response was that as a courtesy and to stand by their sticker, they should honor what the sticker said. They refused. Not so much as a call either, all through email. No, "I'm sorry Ms. Clark let me see what we can do" or lets try to work this out, nothing. It was basically, my tough luck. My sales associate Jennifer was very good. BY NOT HONORING THE STICKER, THEY PROVIDED THE WORST CUSTOMER SERVICE AND VALUE OF A CUSTOMER EVER. Prior to this incident I would have recommended this dealership, but after this treatment and lack of understanding of a mistake made solely by their company, I'd say run as fast as you can to another MINI dealership. More

David Lee and Nick Kuhar were great! We purchased our new 2015 Mini Cooper S Hardtop on New Year's eve. Our Motoring advisor Nick Kuhar was awesome!! He was honest, thorough, and has been We purchased our new 2015 Mini Cooper S Hardtop on New Year's eve. Our Motoring advisor Nick Kuhar was awesome!! He was honest, thorough, and has been very helpful along the way. And the dealership GM, David Lee was really friendly and excellent to work with. He really did care about his customer. I certainly will recommend this dealership to my friends, and will definitely come back for our next MINI. More