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MINI of Madison
Madison, WI
193 Reviews
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193 Reviews of MINI of Madison
May 15, 2013
Kyle was really great to work with. He was very friendly & very informative. Will defintely consider Mini of Madison for future purchases. Thank you for all your help! & very informative. Will defintely consider Mini of Madison for future purchases. Thank you for all your help! More
by cashew19
Employees Worked With
Kyle Fetters
May 07, 2013
The best car purchasing experience I've ever had! Kyle was knowledgable and detailed. He matched me up to the perfect Mini and I was not an easy sell. Kyle was knowledgable and detailed. He matched me up to the perfect Mini and I was not an easy sell. More
by Cyberspidey
Employees Worked With
Kyle Fetters
May 02, 2013
We were excited to purchase a "new" used mini for our 16 year old daughter. On the drive home from the dealership after picking up the car, I noticed a chip in the windshield, which on further for our 16 year old daughter. On the drive home from the dealership after picking up the car, I noticed a chip in the windshield, which on further inspection was a large number of very small chips on the windshield. I immediately emailed Nathan to tell him about the problem and he assured me that it would be taken care of. I took time off of work to bring the car to the dealership for windshield service and upon arriving was told that there was not an appointment for me. Next, we arranged for the windshield repair folks to come out to our home to fix the problem. After multiple calls, they finally arrived and told us the entire windshield would need to be replaced and gave us an estimate of approximately $487 to do the work. After contacting Nathan about getting this work done, I was told that Mini of Madison would not cover the cost of this work and that Chuck was "skeptical" about our story. I followed up with an email back to Nathan that included my original note to him with the time signature showing that I sent him this note less than an hour after taking possession of the vehicle. This customer service has been horrible and we will end up fixing the car out of our own pockets. I should also mention that Nathan had given me a price quote for this car of $13,500, but when I went into the dealership to inspect the car, Chuck told me that he could not sell it for less than $15,000. My husband and I were not at all happy with this "bait and switch" tactic, but we went ahead and purchased the car. Again, we were excited to get this purchase done for our daughter. We paid cash for the car, did not quibble about the new inflated price and then were not even given the courtesy of fixing a problem that clearly happened out on the Mini of Madison lot. We will not purchase another car from this dealership. And, if this is how a high end dealership deals with customer service, people are going to take their business to other luxury brands or to other mini dealers in the region. When my friends ask me about our daughter's car, I give them this full story and recommend that they not do business with Mini of Madison. Worst customer service I have encountered in a long time. More
by kluese
Employees Worked With
Chad Collins, Nathan Anderson
March 15, 2013
Stopped by to test drive a Mini and the dealership was just closing. Luckily Nathan was willing to stay late and let us test drive an 09 Mini. I loved the car and bought it after talking with Nathan a lit just closing. Luckily Nathan was willing to stay late and let us test drive an 09 Mini. I loved the car and bought it after talking with Nathan a little more. After picking our MIni up a couple of days later we were thrilled. We like the car more every day, Thanks! More
by Calvertmini
Employees Worked With
Nathan Anderson, Dave Fosco
March 09, 2013
I had a wonderful experience at MINI of Madison purchasing my new car. Kyle is very personable and made me feel very comfortable when looking at the car I eventually bought. He was not pushy and ma purchasing my new car. Kyle is very personable and made me feel very comfortable when looking at the car I eventually bought. He was not pushy and made the experience fun! More
by helmer
Employees Worked With
Kyle Fetters
March 01, 2013
I just purchased a new Mini Countryman yesterday. I want to say that Nathan Anderson was SO great to work with! His patience and his knowledge about the Minis really helped make my big decision a smooth pr to say that Nathan Anderson was SO great to work with! His patience and his knowledge about the Minis really helped make my big decision a smooth process. I will be telling anyone who compliments my new car that they should stop in at Mini of Madison and ask for Nathan! - Dana J More
by DanaJ
Employees Worked With
Nathan Anderson
February 12, 2013
Kyle was very friendly and helpful. He provided excellent customer service. Answered all our questions and was very detailed in explaining all our options. Thank you for everything. customer service. Answered all our questions and was very detailed in explaining all our options. Thank you for everything. More
by lkrweg
Employees Worked With
Kyle Fetters
February 07, 2013
Overall experience was very good. Nathan was very accommodating and professional. He was personable, asked questions and listened. Dealership is clean and nicely organized, we appreciated the play accommodating and professional. He was personable, asked questions and listened. Dealership is clean and nicely organized, we appreciated the play area that occupied our 3 year old while we were having conversations. The worst part of dealer experience has been this dealerrater review process; very clunky and disconnected from the rest of the sales process. More
by Benske120
Employees Worked With
Nathan Anderson
February 07, 2013
We are very happy about the Dealer, they have great people working there and very nice. All the time trying to make feel great. Thanks a lot and for the financial services too. Thanks, Jaime people working there and very nice. All the time trying to make feel great. Thanks a lot and for the financial services too. Thanks, Jaime More
by jmaestre
Employees Worked With
Kyle Fetters
