MINI of Madison

After trying to deal with a different Mini dealer, it was really a pleasant experience dealing with Mini of Madison. I purchased my new Clubman S from M O M with Kyle Fetters as my salesman... he was great really a pleasant experience dealing with Mini of Madison. I purchased my new Clubman S from M O M with Kyle Fetters as my salesman... he was great to work with throughout the entire transaction.I also talked with Steve Leger,the sales manager...He was also very pleasant and easy to deal with. The car was an order out, and Kyle kept me well informed during the build process. Prior to purchase we went for a couple test drives at Mini of Madison, and appreciated the low pressure sales approach. Overall M o M is excellent to deal with. More

For my first time purchasing a car at a dealership I was pleasantly surprised at how it went. Within ten minutes of being there I felt comfortable talking with Nathan about the vehicle we were looking at. pleasantly surprised at how it went. Within ten minutes of being there I felt comfortable talking with Nathan about the vehicle we were looking at. He was very knowledgeable about all things MINI and was able to answer all of my questions. One of the reasons I decided to stop in that day was the advertisement attached on the website for the 10yr 100k powertrain warranty. When I got to the dealership and learned about the details it helped close the deal. Sheena was immensely helpful while closing the purchase, as I was nervous about how that would go. Both Nathan and Sheena were very friendly and easy to work with. More

We didn't plan to buy-just check one out! Kyle was patient and didn't pressure us or show frustration when we changed from one model to another...to another!! He knew we had to go thru our own proces patient and didn't pressure us or show frustration when we changed from one model to another...to another!! He knew we had to go thru our own process. And process we did! We ended up with a Clubman and we are very happy with it. Kyle has a good sense of humor and is patient to the end! More

The dealership does not pressure you to buy. I test drove some models, discussed pricing then made a decision to sell my used car and not trade it in. Kyle was patient and didn't press me to trade the car in some models, discussed pricing then made a decision to sell my used car and not trade it in. Kyle was patient and didn't press me to trade the car in to complete a sale. I also liked how the dealer communicated the "driving fun" of the Mini, whether on the test drives, during delivery or in follow up conversations. More

Everyone there owns a Mini and has a passion for them. This made it a really fun experience. I will enjoy going back for service. This made it a really fun experience. I will enjoy going back for service. More

Kyle was patient, positive, funny, and a careful listener throughout my car shopping process. I bought my Countryman in September, and I'm still loving it more and more as I drive it. I was lucky to find suc throughout my car shopping process. I bought my Countryman in September, and I'm still loving it more and more as I drive it. I was lucky to find such a great car match, and a great salesperson match in Kyle! I never thought I'd say that I enjoyed a car buying experience -- but I did -- completely! More

We walked in on a Saturday to pick up a used Jeep my husband had purchased earlier, and there it was: an adorable Mini Countryman. We did not expect to buy another car that day, but as you can guess as husband had purchased earlier, and there it was: an adorable Mini Countryman. We did not expect to buy another car that day, but as you can guess as I am writing this review, we did just that. I am an experienced sales professional, and it was fascinating to participate on the other side. A key moment came when I asked for a few more days to incorporate -and enjoy- the "emotional buy" as things were progressing quickly. My husband, the financial buyer, had already flopped over to the do-it-emotional side as he knew I was regularly pulled to the Mini aesthetic. Gone was the guy who encouraged me to buy sensible cars. This left me to be The Decider, as George W Bush would say. Kyle saw a need and filled it by moving the car off the showroom and suggested I drive it for the afternoon. He and his sales leader vetted appropriate numbers and we did the deal that day. Trade in of my VW was smooth and the pick up of the Mini was enjoyable with Kyle explaining all of the options, installing my plates and even charging my phone. Sheena was smooth and efficient with the paperwork. I love this car. I have always liked my cars, but I do Iove this one. Talk about an emotional experience. More

I purchased a MINI Hardtop about a year ago.... Kyle Fetters was my salesperson and he was exceptional. He absolutely went above and beyond my expectations to ensure that I was comfortable with pricing Fetters was my salesperson and he was exceptional. He absolutely went above and beyond my expectations to ensure that I was comfortable with pricing and financing, understood my new vehicle and was completely satisfied with my experience. Eleven months later, I am more in love with my MINI than ever! I have visited the service dept. at MINI of Madison a couple of times for oil changes and tweaks, I have been exceptionally satisfied with those experiences as well. More

I went into the dealership knowing exactly which vehicle I wanted to buy. Kyle helped me get to know my Rav4, let me test drive it on different roads and at different speeds to make sure I was comfortable w I wanted to buy. Kyle helped me get to know my Rav4, let me test drive it on different roads and at different speeds to make sure I was comfortable with it. He even let me drive it to my mechanic just to check it over (it passed the test). Overall Kyle was very helpful and friendly and he made my first car purchase a great experience! If you're in the market for a new car, go to Kyle! Sheena helped me with all of the paperwork and for how boring and tedious that can be, she made it painless. Sheena made sure she explained everything to me so I understood exactly what I was getting for my money. It was quick and easy and she was very friendly and helpful as well. More

Kyle Fetters was great to work with. He took the time up front to understand exactly what I wanted, and what I didn't want. No high-pressure sales tactics, just friendly encouragement to buy my next car fr front to understand exactly what I wanted, and what I didn't want. No high-pressure sales tactics, just friendly encouragement to buy my next car from MINI of Madison/Zimbrick. Kyle worked with the sales manager to get me the best price possible. Sheena Manthey, their sales paperwork guru, was very friendly, thorough and organized. She worked with lenders to get me the best interest rate possible on my car loan, and she explained in clear and easy-to-understand terms each document I signed and everything needed to know about my car purchase. More