MINI of Fort Myers

Just a marker light out. I recently purchased a used MINI from the Fort Myers dealership and a few weeks later, noticed that the marker light on the front right fender was not I recently purchased a used MINI from the Fort Myers dealership and a few weeks later, noticed that the marker light on the front right fender was not illuminating. I had also broken the tether on the gas cap. I called the MINI of Fort Myers dealership and set up an appointment that was convenient to my schedule. When I drove in for the appointment, I was met by Eddie, who was the assigned service representative. I explained the problems with the car and he entered the information into his computer. Then he showed me the waiting area with the complimentary snacks and refreshments. After a hour Eddie, apologized for the delay and said that the marker light problem was not just the bulb but that the wires passing from the engine compartment had frayed and had to be repaired. About a half of an hour later, Eddie informed me that the car was ready and that the repairs had been covered under warranty, so my bill was zero. I knew that the car was still under warranty but my experience with other automobile dealers was that the deductible has to be paid or the part was not warranted. I had asked that the car not be washed because it had been recently cleaned. But I notice that the interior has be cleaned and it was in better shape then when I brought the car in to be serviced. In addition, when I got into the car I found a MINI first aid kit on the passengers seat, Eddie explained that the first aid was compliments of MINI. More

Needed service Went in for a regular service and Sarah did let me know that I needed tires and brake pads. I trusted her that she was giving me the correct informat Went in for a regular service and Sarah did let me know that I needed tires and brake pads. I trusted her that she was giving me the correct information and I went through with what she recommended. More

Excellent, dependable service always!! Love MINI of Fort Myers!! They always take great care of my car, going above and beyond to make sure I'm taken care of!! Love MINI of Fort Myers!! They always take great care of my car, going above and beyond to make sure I'm taken care of!! More

Purchase and service. I would highly recommend sales and service. Everyone was so nice and extremely helpful and thorough. I was very pleased with how quickly and effici I would highly recommend sales and service. Everyone was so nice and extremely helpful and thorough. I was very pleased with how quickly and efficiently my services were taken care of. More

excellent Service agent very helpful in deciding what options to choose. Very friendly, no pressure., spent a lot of time explaining to us our choices. Demonstr Service agent very helpful in deciding what options to choose. Very friendly, no pressure., spent a lot of time explaining to us our choices. Demonstrated car already in lot similar to our selection. More

Perfect service.. Always professional service with a personal touch, I took my car in for a service and needed to get out by a certain time, they made sure everything w Always professional service with a personal touch, I took my car in for a service and needed to get out by a certain time, they made sure everything was done and my car cleaned and ready for me so I could make my next appointment. More

Great service The service was entirely professional from start to finish. Thank you for making it so easy to care for my vehicle. The whole staff wax great. The service was entirely professional from start to finish. Thank you for making it so easy to care for my vehicle. The whole staff wax great. More

Wonderful Service I was having problems with my Mini and Eddie Castillo resolved the problem. A week later the problem started on the second section with the same pro I was having problems with my Mini and Eddie Castillo resolved the problem. A week later the problem started on the second section with the same problem. Eddie went to bat for me and was able to stop this and with the help of my insurance they paid a good part of it. Thank you Eddie! More

Great car buying expereince. Even if it wasn't for my love for minis, I would probably still look to shop for my next car here. Having bought cars in other dealers, I can tell the Even if it wasn't for my love for minis, I would probably still look to shop for my next car here. Having bought cars in other dealers, I can tell the difference in professionalism and their attention to making sure you have the best experience possible. Jeff attended to us throughout the whole process, and never did we feel pressured to make a decision. He explained everything in detail so we understood well what the purchase entailed. More

Concerned and caring I love my mini but it may be possessed. Eddie and Claude take my concerns very seriously and try to resolve my car issues. Very professional staff. I love my mini but it may be possessed. Eddie and Claude take my concerns very seriously and try to resolve my car issues. Very professional staff. More