Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
533 Reviews of MINI of Fairfield County - Service Center
Sort by
February 13, 2025
Crazy upselling, overcharging and poor service here. I had bought the 3 year oil change service which seemed like a good thing at the time. Next is when I got a quote from Cara, she told me my oil filte I had bought the 3 year oil change service which seemed like a good thing at the time. Next is when I got a quote from Cara, she told me my oil filter housing was leaking "massively" and that it would be $2,850 to have it replaced. Obviously needing a second opinion since this seemed excessive, New Country MINI then quoted me a much more reasonable $2,332.05 for the exact same job. Then upon full inspection, they told me that the battery's positive terminal had been left loose by Fairfield which had fried the DME Module and that the oil drain plug had shoddily been put back on and was leaking oil.... Having spent some time working in dealerships I know this is a 100% unacceptable way to provide service and will take my business elsewhere going forward. More
by Eli
Employees Worked With
Other Employees :
Matt Cosgrove, General Manager
September 04, 2024
Jeff is terrific! He really knows how to navigate the computer system in the 2025 Mini. And even though he was not my salesman, he was so helpful and gracious and goo He really knows how to navigate the computer system in the 2025 Mini. And even though he was not my salesman, he was so helpful and gracious and good natured helping me figure out some of the tools in this very complicated system. I left the lot reassured and smiling. A great guy! More
by Lhgodown
March 06, 2024
Friendly,professional,informative, I like that the technician takes a video and explains what he sees and is doing. technician takes a video and explains what he sees and is doing. More
by thomas.r.fitzmaurice
Employees Worked With
March 01, 2024
Convenient dealership with full function sales and services. Responsive and courteous staff. Good selection of vehicles. services. Responsive and courteous staff. Good selection of vehicles. More
by Sueandbill
February 13, 2024
I've purchased or leased my 5 minis from this dealership. My immediate family have purchased another 5. This has been our dealership since 2002. That speaks for itself. My immediate family have purchased another 5. This has been our dealership since 2002. That speaks for itself. More
by RODRIGUEZTHERESA
February 09, 2024
Very good customer service. Fixed my car in a timely manner and provided me with a loaner. Fixed my car in a timely manner and provided me with a loaner. More
by Manda**
Employees Worked With
January 09, 2024
Difficult to get an appointment-waited more than a week & that’s w/o a loaner. Sky high prices & relentless upselling from Cara, the service writer. An oil change, front brake job, cabin micro filter, br that’s w/o a loaner. Sky high prices & relentless upselling from Cara, the service writer. An oil change, front brake job, cabin micro filter, brake fluid flush & coolant flush (the last 2 are of dubious merit) was $1963. This also included $189 for a “CBS system check”. Given that their labor rate on the invoice was $165, I was charged for 68 minutes for something that should take less than 10 minutes. I’m a former mechanic, so I actually know what I’m talking about. I won’t be back, an independent shop must be able to do better than this… More
by kennyr7
Employees Worked With
December 22, 2023
just took my 2022 Clubman in for another free oil change. Spoke to Fabrizio, the great guy who sold me both of our MINIs. Service is on time and excellent. Polite employees, and the coffee is even good Spoke to Fabrizio, the great guy who sold me both of our MINIs. Service is on time and excellent. Polite employees, and the coffee is even good! More
by Rdd
December 21, 2023
Predictably excellent service from Octavio and Cara up front, to the service video provided by technician Matt. front, to the service video provided by technician Matt. More
by marshall
