MINI of Fairfield County

A Great buying experience We meet with Carol Moore and our whole process was fast and simple. We found our Mini on the internet. Made a call talked with Carol and she had the We meet with Carol Moore and our whole process was fast and simple. We found our Mini on the internet. Made a call talked with Carol and she had the car all ready for us when we arrived. She is truly the best. Most definitely a hassle free car transaction and I love my MINI. Everything about Fairfield Mini was great! Thank you! More

4th Mini - best experience because of Carole Moore The simplest showroom visit ever! Got the car I wanted for the price I wanted and it felt great. Carole seamlessly moved us from choice to price to ag The simplest showroom visit ever! Got the car I wanted for the price I wanted and it felt great. Carole seamlessly moved us from choice to price to agreement to lease signing and even pushed along our insurance brokers who were the only delaying factor. 2 days and I had my car. Love it. This is my fourth mini. The others were all purchased in the UK. The experience with Carole was much better! My first contact was with the desk by phone.....that was not great. Good thing I really wanted a mini and decided to go in. Met Carole and rest is history. My ratings ONLY apply to Carole and the Lease guy. More

Dream Come True I have been helped the by Carol Moore it has been an excellent experience first because I got the car I want, also more than the car I was it has been I have been helped the by Carol Moore it has been an excellent experience first because I got the car I want, also more than the car I was it has been my dreamed car for years and finally I got it. The process was the best, really nice place, and customer service was excellent. They did a great, prefect,excellent job, besides that I'm a happy MINI owner. I'm so happy that I do not have more words to express myself than saying Thanks for making me get my dream become into a reality. More

Carol Moore is great! This is my second time shopping for a mini cooper.... this time it was for a pre-owned one. The whole process from beginning to end lasted about 2 hou This is my second time shopping for a mini cooper.... this time it was for a pre-owned one. The whole process from beginning to end lasted about 2 hours and Carol Moore (my sales person) along with Joe (manager) and Steve (finance) took a great care to not only make me comfortable while they took care of all of the paperwork and tedious stuff, but were extremely professional. I truly enjoyed my experience with them again and will go back for my future car needs. Carol has been phenomenal and I strongly recommend her. Her colleagues have been super courteous and took care of my family and I while we were waiting for all of the paperwork to be completed. If you want a hassle free car shopping experience, go to Mini of Fairfield County and ask for Carol. YOU WILL NOT BE DISAPPOINTED. More

Carol is awesome So knowledgeable, accommodating and informative. thank you for helping me get my first MINI! Definitely gave me the best price and worked to have it d So knowledgeable, accommodating and informative. thank you for helping me get my first MINI! Definitely gave me the best price and worked to have it delivered in a timely manner. More

Mini #2 What can I say about Carol....She's the best! Two years ago I experienced my first MINI through the help of Carol. Once I test drove the hard top con What can I say about Carol....She's the best! Two years ago I experienced my first MINI through the help of Carol. Once I test drove the hard top convertible, I was hooked! It gave cruising around town a new name! The following year plus, I was committed in trading in my convertible for more substantial MINI (one that would meet my traveling needs) and traded to a MINI Paceman. Carol couldn't have made it more easy! Within the time I took interest in moving forward with the Paceman, she was accommodating and got me the best deal ever. Her patience not to mention her knowledge about the vehicle was clear (as she routinely does) when she again sat in my new MINI with me to review the little details. I know I can count on her if I have any questions or concerns! Thanks again, Carol, for making my transition to my new MINI easy and so convenient! More

Thank God for Service Manager I have owned many MINI's and BMW's, and have never experienced the excellent customer service provided by Stephen Pharrett. I arrived a bit rushed and I have owned many MINI's and BMW's, and have never experienced the excellent customer service provided by Stephen Pharrett. I arrived a bit rushed and late for my appointment, and much to my chagrin couldn't find my wallet. I never would have thought this was possible, and racked my brain and searched my clothing and car multiple times. I finally accepted that I must have left it at home. After getting a ride home and not finding the wallet, I called Stephen in a panic, asking if he could look in the parking area as well as the entire service department. he called me back a short time later, having gone back to the work area and looked closer in the car than even I did. It was only after noting a subtle change in the way the seat moved did he realize that my jet black miniature wallet was stuck in the seat mechanism. I will be forever grateful for his kindness and attention to detail and complete followthrough shown to me on that very stressful day. More

Outstanding service at Mini of Fairfield I purchased my first MINI Countryman - 2013 preowned and certified from Barbara Reiniger. I located the MINI I wanted to purchase - - and it happened I purchased my first MINI Countryman - 2013 preowned and certified from Barbara Reiniger. I located the MINI I wanted to purchase - - and it happened to be located at the Mini of Fairfield Country in Darien, CT - 2 hours away from where I live in NJ. It was the week of the upcoming Memorial Day weekend and I told Barbara I can only make one visit up to CT so we have to get as much of the paperwork done during the week and over the phone. Let me tell you how fabulous my experience was. From trade-in, title & new paperwork, my service was outstanding. When I arrived, the car was completely detailed and ready to drive home. The entire team - led by Barbara and Joe - made us feel really comfortable and addressed all of our questions. I knew I made the right decision first to purchase a MINI and second to get it from Mini of Fairfield. I cannot wait to visit the dealership again - - maybe once my Mini turns one - - to pop open a bottle of champagne and celebrate. I highly recommend this dealership to anyone in the NY | NJ | Connecticut area looking to purchase a MINI. More

Nail in tire John was extremely help and is always helpful. I had low tire they told me there was a nail in it. Said I could drop off. I got the next day since John was extremely help and is always helpful. I had low tire they told me there was a nail in it. Said I could drop off. I got the next day since i drop it off late. Im usually in NY or MA, but take it only to this dealership. I been to mini manhattan and white plains, wasnt really feeling it and this one provides loaners when i need. More

Cost of repairs = off the charts WAY out too expencive !!! If you have a mini cooper..get rid of it as fast as possible...or, at least, dont get it serviced at Mini of Fairfield county....they are crooks !!! I If you have a mini cooper..get rid of it as fast as possible...or, at least, dont get it serviced at Mini of Fairfield county....they are crooks !!! If you think you love your Mini..forget about it...get a subaru if you would like to know what loving a car is all about !!! More