MINI of Fairfield County

A dedicated salesperson who actually cares about you! After my little red mini cooper died on me, I reluctantly went to get a new car. I knew I wanted another mini and a larger one but I wasn't quite rea After my little red mini cooper died on me, I reluctantly went to get a new car. I knew I wanted another mini and a larger one but I wasn't quite ready. Barbara Reininger understood my predicament and helped me through it. I just picked my countryman up and I do love it. She went out of her way to get me the type of car and color I wanted, which really helped me come to like the process. Kudos to Mini for attracting people who really care! More

Great experience buying a MINI for the first time - Just bought a 2016 MINI countryman. Our sales person was Barbara Reinger, who was a great help, very vested in helping us to find the MINI of our drea Just bought a 2016 MINI countryman. Our sales person was Barbara Reinger, who was a great help, very vested in helping us to find the MINI of our dreams, and made sure our experience was a great one. More

Christmas gift for my husband! Just bought a 2013 Countryman for my husband!! Barbara Reiniger was our sales person. She was enthusiastic, and so helpful in the whole process!! Than Just bought a 2013 Countryman for my husband!! Barbara Reiniger was our sales person. She was enthusiastic, and so helpful in the whole process!! Thanks to her and the whole team at Mini of Fairfield County. We are thrilled to become a part of the Mini family!! More

Fantastic - I recently purchased a Mini Cooper Countryman. Carol Moore was the salesperson. I found Carol to be outstanding - she was professional - knowledgeabl I recently purchased a Mini Cooper Countryman. Carol Moore was the salesperson. I found Carol to be outstanding - she was professional - knowledgeable and very accommodating- I have purchased several new cars over the years and she made it simple and fun. More

I had by far the worst customer service experience of my lif I have a Mini Cooper S, which I love, but the clutch went after 18,000 miles but just outside the warranty period. I have driven a manual (stick) fo I have a Mini Cooper S, which I love, but the clutch went after 18,000 miles but just outside the warranty period. I have driven a manual (stick) for my entire life as has my wife and have never had a clutch go, let alone at 18,000 miles. The Service Rep at the dealer recommended I purchase a service contract as this would cover the clutch but not the fly wheel, I thanked the rep but said I didn't really want a service contract for a car that has done 18,000 miles in 4 years. After many weeks of back and forth, Mini called me to say they would cover the cost of the parts. When I went to collect the car, I was asked to pay for the Service Contract. I explained that I don't want a service contract and Mini were paying for the repair. I was then told I needed to talk to the Service Manager who wasn't there; the Service Rep was extremely polite and professional. When the Service Manager, Stephan N. Parrett, returned, he sat in his office pointedly ignoring me for an hour. When he finally came out, he was immediately extremely aggressive and said that I had to pay the maintenance contract as I had agreed it. I asked him to show me any evidence that I had done so as I clearly hadn't. He asked the Service Rep to show him my credit card details; which he obviously didn't have. Mr. Parrett then said he had to call Mini and returned to his office. When he returned, he said that he had spoken to four people at Mini, that there was nothing they could do and again told me I had to pay for the Service Contract. I called my Rep at Mini who said that no one had called hi, there was nothing he could, I had a Service Contract and Mini had agreed to pay for the flywheel which was what had been requested of them. I explained the situation, he told me that there was nothing he could do as Mini's system showed a service contract and there was no way I could even open a request for a new clutch because of this. I explained to Mr. Parrett that the Mini rep had not been called and asked him how we called rectify the situation, the reasons that I had no interest in a service contract and what our next steps should be. He replied that my only options were to pay $4.5K for the new clutch, a number I had never heard until this point or pay the mtce contract. I replied that I didn't like either option. At this point, Mr. Parrett became extremely aggressive, seize my keys and threatened to take a legal lien on my car so that I couldn't have it until I paid what he asked. Given no further option, I paid the Service Contract fee, wrote UNDER DURESS on the contract and put a line through the signature column. Mr. Parrett simply turned his back on me, returned to his office and closed the door leaving me with the extremely embarrassed Service Rep. I cannot recommend dealing with Mr. Parrett under any circumstances, he is highly unprofessional and unsuited to his job. My experiences with Mini of Fairfield County had been excellent to this point but they chose to employ this individual, I also cannot recommend a car where the clutch failing after a lightly driven 18,000 miles is acceptable. I am exploring my options at this stage. More

Great dealership and purchase experience! I recently ordered a Mini Clubman from Carol Moore of Mini of Fairfield County. Carol was awesome to work with, and helped me order my custom Clubman I recently ordered a Mini Clubman from Carol Moore of Mini of Fairfield County. Carol was awesome to work with, and helped me order my custom Clubman with all of the features I wanted. There was absolutely no pressure, and she was so helpful from start to finish, even finding me an additional discount after we had already agreed on a price.....not your typical car buying experience that's for sure! I highly recommend Carol if you are looking for a new Mini! I haven't used the service department yet, but I hear great things about them. More

Purchased a 2007 Mazda Miata Recently purchased a used Miata from Barbara Reiniger. I live in NewHampshire ( about 250 miles away) and was interested this retractable hardtop mod Recently purchased a used Miata from Barbara Reiniger. I live in NewHampshire ( about 250 miles away) and was interested this retractable hardtop model so had to work out the details on line and put a deposit on it with only photos on the Internet and the dealer description of the car. I found the description of the car that the dealer had quoted was accurate and when I arrived with a truck and trailer to pick it up the paperwork was 99 percent done , everyone was curtious and helpful. Would recommend Barbara and this dealership. Jim and Karen Royce More

Very professional and polite I bought here a pre owned certified Mini. The staff was really helpful especially with my particular situation: I have just moved from abroad and I ha I bought here a pre owned certified Mini. The staff was really helpful especially with my particular situation: I have just moved from abroad and I have no familiarity with the US systems, DMV etc. Max and Barbara helped me with all the documents and they satisfied all my requests in a very professional way. I for sure recommend Barbara and Max at the MINI of Fairfield County dealer! More

Great dealership! Great Sales, Service and Financing. This is the 2nd car we have purchased at Mini of Fairfield County in the last 6 months. Many thanks to our sales Great Sales, Service and Financing. This is the 2nd car we have purchased at Mini of Fairfield County in the last 6 months. Many thanks to our salesperson Barbara Reiniger!! Steve Pratt More

Great Experience at Mini of Fairfield County! We decided to travel over 2 hours (about 100 miles) from NY to shop for our Mini, as no closer dealer had the amount of used Minis in their inventory We decided to travel over 2 hours (about 100 miles) from NY to shop for our Mini, as no closer dealer had the amount of used Minis in their inventory or pricing that Mini of Fairfield had. We're so glad we made the trip! It was a busy Saturday when we arrived, and we were running late for our appointment so Barbara was with another client, but others quickly stepped in to ensure we could test drive the vehicles we came to see. By the afternoon, we'd met with both Barbara and her manager, Joe, and fully worked out a deal for the Mini we loved! We also spoke to Max, the Business Manager that day to get things in order for the pickup, and also worked with him when we returned the following Saturday to pick up our car. Barbara, Joe, and Max were all friendly, helpful, and such a pleasure to work with. We'd definitely recommend that anyone looking for a Mini, near or far, new or used, visit this dealership. It's worth the journey! More