MINI of Fairfield County

Terrible experience initially, but they turned it around After escalating my issue, the dealership turned the situation around and made things right. I hope their efforts at providing best in class custo After escalating my issue, the dealership turned the situation around and made things right. I hope their efforts at providing best in class customer service continue. More

Great service This man is amazing excelent customer service very patient & very willing to help u in any way they possible there just awsome THANK YOU JOHN. This man is amazing excelent customer service very patient & very willing to help u in any way they possible there just awsome THANK YOU JOHN. More

Outstanding motoring advisor. Carol Moore was absolutely fantastic and our motoring advisor. She was very knowledgeable about the cars, gave us time and her complete attention and Carol Moore was absolutely fantastic and our motoring advisor. She was very knowledgeable about the cars, gave us time and her complete attention and best deals on leasing a mini. Highly recommended! Thanks More

My second Mini S lease Well, I guess it's true..., once you drive a Mini, you're hooked! Especially if Carol Moore is your sales lady. She is simply THE BEST!!!!! Well, I guess it's true..., once you drive a Mini, you're hooked! Especially if Carol Moore is your sales lady. She is simply THE BEST!!!!! More

Excellent Experience I met with Barbara Reiniger to review the 2017 Mini Countryman and my options. She guided me through the process of leasing a new Mini and turning in I met with Barbara Reiniger to review the 2017 Mini Countryman and my options. She guided me through the process of leasing a new Mini and turning in my BMW. She was professional, knowledgeable, very thorough, and extremely personable. We went out for a test drive and I decided that the Mini Countryman was the car for me! I would definitely recommend Barbara to guide you through the process, she made a it fast and efficient with a smile! More

Professional, easy friendly Carole Moore was our sales rep. She was no pressure, friendly and extremely professional. The finance dept was speedy and we had our new car in one da Carole Moore was our sales rep. She was no pressure, friendly and extremely professional. The finance dept was speedy and we had our new car in one day! More

My new mini I worked with Carol Moore at the mini dealership in Darien. She is knowledgeable, patient, and fun to car shop with. You'd be hard pressed to stump he I worked with Carol Moore at the mini dealership in Darien. She is knowledgeable, patient, and fun to car shop with. You'd be hard pressed to stump her with a question about the cars- she simply knows everything. Not at all pushy, just kind in a transplanted mid-western way. I'm glad to have met her. More

The way auto service should to be! I love working with the Service Department at MINI of Fairfield County so much I wish my car wasn't so reliable just so I could see these people more I love working with the Service Department at MINI of Fairfield County so much I wish my car wasn't so reliable just so I could see these people more often. Well, maybe that's a bit of an exaggeration but I do appreciate the work they do for me, and Blacker (that's my 2016 MINI JCW HT). My car told me it was time for rear brake pads (MINIs are smart aren't they? Waaay smarter than my first wife.) so I called for an appointment. Two days later I was at the dealership and Lena was waiting for me with a loaner car warmed up and ready to go. I was outta there in under ten minutes. When Blacker was finished, John Corcoran called and explained the service completed. I returned the loaner and found Blacker clean and happy with all service done as expected. I was very pleased with the attention to my car, and to me. I want to thank John and Lena for the friendly, calm and professional time spent with me. Thanks also to Barry Gordon for going the extra distance required to get the correct brake pads in record time. Also, and most importantly, thank you muchly to Keith Gallo for flogging the very skilled crew of mechanics just enough to get the work done quickly and properly. More

Awesome customer service My experience with Mini of Fairfield has been the best experience I've ever had in my car buying lifetime. AWESOME knowledgeable staff - and no hard My experience with Mini of Fairfield has been the best experience I've ever had in my car buying lifetime. AWESOME knowledgeable staff - and no hard up-sell EVER. John in service is great. I have to really applaud Keith in Service - no joke - he is an expert, a very nice guy, and will give you a proper diagnosis and advice re: repairs. Car repairs give me a ton of anxiety - always wondering if I can trust what the person is saying I need do. I trust Keith COMPLETELY. I am a customer for life! More

Great experience! This is my 3rd Mini from Fairfield County and each experience has been a pleasure. At pick-up Carol was great...explained all the "stuff" I needed to This is my 3rd Mini from Fairfield County and each experience has been a pleasure. At pick-up Carol was great...explained all the "stuff" I needed to know. More