MINI of Fairfield County

Money Looters in the name of service. Had been servicing my vehicle with them from May 2016. There was an small accident on the vehicle on Jun and they had claimed to fix it. As a starter Had been servicing my vehicle with them from May 2016. There was an small accident on the vehicle on Jun and they had claimed to fix it. As a starter I am not aware of things that these people can do. Simply trusted them. Again took the vehicle for service after 5 months. It was delivered to me by evening. Was curious about the value of my vehicle. Have asked one of the sales guy from this dealership to appraise the vehicle. He quoted very less and asked him the reason. He gave genuine reasons one of them was front light was very loose. Was shocked and when i opened the bannet, the light was not fixed post service. When pointed out to the advisor. He gave an answer that it is not them might have happened due to accident. Need to make him understand that light is hanging in the side where the accident happened. If you accident is the reason, then the fault is on you as you have not fixed it. Was totally shocked with their approach. Complained to mini USA. Nothing happened. Thought might be one of case, gave another opportunity. This time advisor felt sorry for things happened and I felt bad for him as it was not his fault rather technician fault. He did some reading and said, my brakes are in amber and needs to be replaced anytime soon. If I take the extended warranty, it will be covered and he forced me to go for it. I agreed to it and paid $2800. Aug 2017: Visited again to change my tyres and do alignment. Was charged another 800 for tyres and alignment. I was fine with that. Got another report saying my front tyre has frozen joint and needs to be replaced. Another $800. Declined it and checked other statuses And to my surprise, brakes went from amber to green in all the recent reports. Questioned them. Answer given was it depends on technician to technician. Again it was very irritating that it's coming from a reputed service centre. Told them whoever does, the reading should not change. No response. This was my last service before vehicle warranty. Oct 03, 2017: After a month visited them for general check as I planned for a long trip. No complaints as such but noticed something with the wiper and asked them to check. They checked by removing the wiper set and in the process they broke it and raised report saying it has worn out and needs to be replaced. I declined it saying it is working fine and why should I replace it now. Oct 08, 2017 Took the vehicle for the drive. Just 10 minutes of rain, wiper went off. Oct 11, 2017 Again called mini USA. No solutions and was asked to meet the godly person Greg (sick) service manager. Oct 12, 2017 Meet him last week and conveyed all the incidents. He pretended to listen and convinced me to bring the vehicle and he will look into it. Agreement was myself and Greg to check the vehicle together. Oct 17, 2017 Again trusted him. Went on time. Again advisor. Routine stuff and Greg missing in the scene. Again told them it's the technician fault and if anything needs to be changed with wiper service centre owns it. No response. Oct 19, 2017 Two days later got the call and bill. Was not convinced. Meet Greg again. This time he was a complete different person with so much of attitude and arrogance. Neither he did what he committed nor allowed me to speak. I was made to make the payment and leave the place fuming about my fate and did told Greg on his face that it's my worst ever car service. Got a sarcastic answer from him. And it's my hard earned money. Whoever has looted it and I believe in God, each one of you will pay for it. They lack professionalism either in their work or the way they treat their customers with concerns. Advice for people who visit them. Please go only if ur car is under warranty else they are going to loot ur hard earned money. They have looted at least more than 7k from me in the Last one year inspite of my car in warranty and extended warranty. Their readings are not consistent. If they claim about fixing part, Kindly check the part being fixed properly before you leave the place. Their negligence might lead ur car to mishap or accident. You will have nothing to prove against them. Don't go for extended maintenance warranty. It covers nothing. Whatever parts are covered will be shown good until by their scientific readings ur extended warranty period gets over. More

Friendly, considerate, responsive! Barbara is very thoughtful and friendly to work with! She was very willing to tailor to our needs and provide us with plenty of useful and interesting Barbara is very thoughtful and friendly to work with! She was very willing to tailor to our needs and provide us with plenty of useful and interesting information as well! The deal experience was enjoyable and satisfying overall, thanks to her. More

Extremely pleasant to work with and totally professional! I visited three Mini dealerships in my search for a Mini Cooper and Mini of Fairfield County was outstanding to work with. Barbara was very knowledge I visited three Mini dealerships in my search for a Mini Cooper and Mini of Fairfield County was outstanding to work with. Barbara was very knowledgeable and helpful with all of my questions and let me take my time driving and looking over all the cars. This was not your typical "hard sell".... she honestly wanted me to be happy and went out of her way to do whatever it took (including missing out on her afternoon tennis because I was delayed in traffic one day!). In the end I purchased my vehicle at another dealership (only because they had the exact car I wanted), but I would have been very happy to give Barbara my business. I highly recommend her and the entire dealership to anyone in the market for a Mini. More

My inquiry into a MINI turned into a purchase. Carol Moore at MINI of Fairfield County knows her product, and loves it. She gave me the car's highlights, took me for a test drive on a well-chosen r Carol Moore at MINI of Fairfield County knows her product, and loves it. She gave me the car's highlights, took me for a test drive on a well-chosen route, and closed the deal with stellar financing. She's a true pro, and an asset to the dealership. Same sentiments about Franklin in finance. Fast, thorough and fun!! More

Carol Moore - Best Salesperson 2017 I have had the pleasure of dealing with Carol Moore on two occasions: first, when my best friend bought a Mini last summer, and second, last week when I have had the pleasure of dealing with Carol Moore on two occasions: first, when my best friend bought a Mini last summer, and second, last week when I purchased one myself. Carol has years of experience, which are evident when discussing the cars and terms. She is extremely helpful, honest, and forthcoming during what could be an unnerving process. I would highly recommend that anyone looking for a Mini to see Carol. More

Great experience at Mini of Fairfield County. Barbara was great to work with. The transaction went smoothly. It was a fun experience buying our countryman for our d at Mini of Fairfield County. Barbara was great to work with. The transaction went smoothly. It was a fun experience buying our countryman for our daughter. Looking forward to driving it. More

Great experience! Carol at MINI of Fairfield was fabulous. Responsive to questions and knowledgeable regarding the product. Although the MINI we purchased was ore-owned Carol at MINI of Fairfield was fabulous. Responsive to questions and knowledgeable regarding the product. Although the MINI we purchased was ore-owned, she treated us as though we were buying a brand new, top of the line model. More

First Mini Very happy with the shopping and buying process at this dealership. Calm atmosphere, clean and organized showroom, and knowlegeable staff! Having pu Very happy with the shopping and buying process at this dealership. Calm atmosphere, clean and organized showroom, and knowlegeable staff! Having purchased over a dozen new cars from various manufacturers and dealerships over the years, I can say Carol Moore has been the best sales person of them all!!! More

Terrible experience initially, but they turned it around After escalating my issue, the dealership turned the situation around and made things right. I hope their efforts at providing best in class custo After escalating my issue, the dealership turned the situation around and made things right. I hope their efforts at providing best in class customer service continue. More

Great service This man is amazing excelent customer service very patient & very willing to help u in any way they possible there just awsome THANK YOU JOHN. This man is amazing excelent customer service very patient & very willing to help u in any way they possible there just awsome THANK YOU JOHN. More