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MINI of Fairfield County

Darien, CT

Overview
Employees
Reviews
Vehicles
4.8
1,034 Reviews
Our dealership is one of the premier dealerships in the country. Our commitment to customer service is second to none. We offer one of the most comprehensive parts and service departments in the automotive industry. Our primary concern is the satisfaction of our customers. Our online dealership was created to enhance the buying experience for each and every one of our internet customers. Please feel free to call us at the number listed above or send us an email using the contact us page. Come visit our brand new showroom in Darien CT - Route 1, Exit 13 off I-95. We look forward to serving you at our new facility!
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154 Post Road

Darien, CT

06820

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Showing 1,034 reviews

February 05, 2021

We received the most unprofessional business at this location. We paid over $750.00 (quoted for $600) picked up the car and returned the next day with same issues. They kept the car for a week and the More

by MIKESMOTORS1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Liz
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Feb 05, 2021 -

MINI of Fairfield County responded

Hello Mikes Motors, we have diagnosed multiple concerns on the vehicle in question including replacing the incorrect spark plugs for a misfire, we had recommended that the coils and plugs were all replaced with the correct parts to start, this is a 90,000+ vehicle which also have issues with Carbon buildup on the valves, timing chain slack and in this case likely a defective blow off valve. Liz waited for your approval over several days. You had chosen to do the repairs outside of the dealership and didn't repair what we recommended to start with. Our apologies but when it comes to high mileage vehicles that hadn't been maintained properly you have to start with the most obvious issues and retest working through the all of the problems one by one and we weren't given the opportunity to repair anything past the charge air hose that was leaking.

February 04, 2021

I had no problem with the annual service appointment. I waited for the car instead of taking a loaner and the service department accommodated me. Unfortunately their internet was out. More

by JOEMMET
Recommend Dealer
Yes
Employees Worked With
John Corcoran, Steve Pagani
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February 04, 2021

Excellent. My last 3 cars have been Minis. Service very helpful and supportive. Scott & John especially. Plan to continue buying Minis as long as they're sold. More

by NORMANTOY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott, John Corcoran, Steve Pagani
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February 04, 2021

My first experience financing a car and they made it easy and pleasant. Thank you for your patience and great customer service. Very freindly staff. More

by TORRESNADINE57
Recommend Dealer
Yes
Employees Worked With
Fabrizio Reda
Joe Zappulla
Other Employees : Joy Teodosio
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February 04, 2021

Vincent did an excellent job handling our concerns. sorry i dont have any other words to describe this review review review review review review review review review More

by RFPARTNERS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vince
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February 04, 2021

This was one of our top 5 worst experiences. First, the service center didn’t believe our concerns about the thermostat problem (we were right). Then, after taking nearly a week to assess and repair the p More

by gparksalvatore
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Scott
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Feb 05, 2021 -

MINI of Fairfield County responded

Hello Mrs. Salvatore, our apologies for this unfortunate incident. There wasn't a situation where we were in disbelief of your concern, at times when it comes to a possible coolant leak it becomes difficult to be certain of a leak and where the leak is coming from. Your vehicle was leaking on top of the transmission so this was difficult to spot at first until is sat under pressure. We do not want to sell our customers any unnecessary repairs. As far as I am aware anyone traveling behind another vehicle is responsible for maintaining a safe distance behind the vehicle in front of them. I myself have been driving manual transmission vehicles on and off for more than thirty years and on occasion I have stalled coming off of a traffic light or sign and in traffic situations , even so I wouldn't expect to be hit in the rear by another driver. We have made quality repairs to your rear bumper and even reduced what you owed for the thermostat repair to half. Again my apologies for the accident and best of luck. Vincent Robustello Mini of Fairfield County

February 04, 2021

My whole service experience from the loaner Mini offered to to the price they quoted me was spot on! I love dealing with Mini of Fairfield More

by LOVEGROVE5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Corcoran, Steve Pagani
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February 04, 2021

the computer was not reset to schedule the next service, resulting in an extra trip to have the message changed. It could have been done all at once. More

by YVES.GADEN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
John Corcoran, Steve Pagani
Report | Print
Feb 05, 2021 -

MINI of Fairfield County responded

Hello valued customer, I want to extend my apologies for this need to return and reset the indicators for service. Our technicians have been brought up to speed on this event and although they do a great job on the services we have stressed the customer frustration with needing to return for something that is completely avoidable. We will continue to work on being better and again my apologies for the return visit. Vincent Robustello Fixed Operations Manager Mini of Fairfield County

February 04, 2021

The service group at MINI of Fairfield County is great! Very caring and helpful. When it came time to return my leased vehicle, they handled it really well. More

by MICHGALL
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Fabrizio Reda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Corcoran
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February 04, 2021

I'm driving my 5th MINI from MINI of Fairfield for a reason, they're excellent. The sales staff has always been great to deal with - Joy being the most recent, she's terrific, highly recommend - and the More

by CDH88
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Corcoran, Joy Teodosio, Steve Pagani
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