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MINI of Fairfield County

Darien, CT

Overview
Employees
Reviews
Vehicles
4.9
1,048 Reviews
Our dealership is one of the premier dealerships in the country. Our commitment to customer service is second to none. We offer one of the most comprehensive parts and service departments in the automotive industry. Our primary concern is the satisfaction of our customers. Our online dealership was created to enhance the buying experience for each and every one of our internet customers. Please feel free to call us at the number listed above or send us an email using the contact us page. Come visit our brand new showroom in Darien CT - Route 1, Exit 13 off I-95. We look forward to serving you at our new facility!
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154 Post Road

Darien, CT

06820

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Showing 1,048 reviews

June 04, 2021

We had an emergency and we were helped promptly. Had a check engine light while on the highway on our way from New Jersey to New Hampshire. We stopped at the dealer early in the morning. No appointment. More

by vmarmolejos
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vince Robustello
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June 04, 2021

All went great. Valet pick up and drop off was a great convenience. Good and constant communication made the whole process hassle free. A a More

by AGALBIS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Liz Escobar
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June 03, 2021

Excellent prompt thorough. Convertible top wasn’t closing. Apparently needed to be reset. I’m a little skeptical of this fix but Peter put my mind at ease More

by CKRAUSE1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Peter Reed, Liz Escobar
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June 03, 2021

Came in for two tires, walked out with $1200 Bill for regular maintenance. $200 for tire alignment?! Agreed to it only because of timing in my busy life right now. Never again. You made a nice profit o More

by MarkShattan
Price
Recommend Dealer
No
Employees Worked With
Liz Escobar
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Jun 03, 2021 -

MINI of Fairfield County responded

Hello Mr. Shattan, I am sorry you feel that have been gouged. I personally check our prices to make certain that we remain competitive with other Mini Dealers in our region. Most Mini Dealers charge $99.95 for their Oil service, our Economy oil service is $69.95. Most dealers charge more on their tire margins, we charge $20.00 above our cost. Most dealers charge $199.95 for their "Four Wheel Alignments", we charge the same. most dealers charge $179.95 for their brake fluid service, we charge $159.95. The services performed on your vehicle were either completed as you had requested or as recommended by the Mini's schedule due to time or mileage. These are normal maintenance items that we do not gouge our customers on. Please compare our prices vs other Mini Dealers, I would be more than interested in reviewing your charges if you find that we are out of line in comparison. Please contact me directly if you wish to discuss further or if you would like to check your engine malfunction warning without charge. Warmest regards, Vincent Robustello Director of Fixed Operations Mini of Fairfield County 203 662 2029

Jun 04, 2021 -

MarkShattan responded

Dear Mr. Rubustello, The check engine light only came on immediately after your service. Thank you for offering to check the warning. It may be a coincidence, but given that we noticed it shortly after we left your service makes me believe it might be related. As for your price gouging, comparing yourself to other Mini dealers for oil change and tire alignment is disingenuous, unless of course Mini dealers have some proprietary oil change and wheel alignment skills that Midas, Town Fair or Valvoline have missed out on. If so, you should absolutely advertise why your oil change and tire rotation is worth paying 50-100% more. As for comparison, the latest from your neighbors at Town Fair Tire for a 4 wheel rotation is between $89-$109, depending on the services, compared to your $200.. https://townfairtire.com/information/wheel-alignment/wheel-alignment-specials-and-services/index.shtm Sadly, I'm still left believing that for anything besides Mini specific maintenance, like your run flat tires (which are priced fairly and was why we came back), your maintenance services are meaningfully over priced. I agreed to it at the time because the cost to me at that moment was not worth losing a few more hours of my time to have routine services done elsewhere. In hindsight, that was a mistake. Mark Shattan

Jun 04, 2021 -

MINI of Fairfield County responded

Hello Mr. Shattan, I have compared our oil service to the likes of the independent shops that you mentioned and I have found that due to cost many of those shops no longer perform oil change services including Town Fair in Norwalk. The Town Fair center in Branford charges $64.95 using an unknown oil and filter brand, we charged you $69.95. I have found any "like" oil change (Oil and filter only) purchased online without labor cost $70.88 plus shipping. I simply don't see how a $69.95 "Full Synthetic" oil service using Mini Parts and Trained Technicians could be considered gouging. The alignment should be compared to a "Like" service provider and not any independent that may not be using the correct Mini selected equipment which is updated by Mini to match their Specification on the adjustment to the four wheels of your suspension and processes to identify possible issues specific to your Mini Cooper S. There are many different levels of service at many different levels of cost, from our marketing research I believe that we are extremely competitive vs any "Like" Service Facility and given our Value Service line of Oil change services, brakes and tires we are also competitive with discount auto centers as well. My offer stands to diagnose your malfunction indicator without charge. Vincent

June 03, 2021

We had a great experience purchasing a new vehicle at Mini of Fairfield County, friendly sales professional, flexible demo/test drive and easy closing experience with the office manager. More

by Steve
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fabrizio Reda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joy Teodosio
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June 03, 2021

Professional and great to work with. I had fun building the my new MINI on line then fir the final stages of the purchase MINI of Fairfield County handled the finishing touches. More

by continentalstables
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fabrizio Reda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Zappulla
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joy Teodosio
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May 27, 2021

My service experience was fine. It was warranty service so there was no cost. I had my battery replaced previously. I thought it was pricey but the service was performed adequately. More

by CHARLESGOOD3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Liz Escobar
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May 26, 2021

Outstanding service quickly delivered on short notice at a fair price. Helpful staff discussed my repair options and kept me informed throughout. Technician’s post-service video was clear and reassuring. We More

by Satisfied Driver
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Liz Escobar
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May 25, 2021

Car salesman was horrible to deal with and didn’t listen. Accused customer of lying. Made buying experience very difficult. Will not go back to dealership. More

by SubaruBuyer
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Joe Zappulla
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeffery Albanesi, Joy Teodosio
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May 25, 2021

Straightforward and easy to deal with. Made the whole process seamless. They were very transparent on pricing and financing options, and we were able to be in and out with our new car in less than 2 hour More

by GABRIELLE.CIMAROSA
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fabrizio Reda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Zappulla
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joy Teodosio
Report | Print
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