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MINI of Fairfield County
Darien, CT
1,022 Reviews
Our dealership is one of the premier dealerships in the country. Our commitment to customer service is second to none. We offer one of the most comprehensive parts and service departments in the automotive industry.
Our primary concern is the satisfaction of our customers. Our online dealership was created to enhance the buying experience for each and every one of our internet customers. Please feel free to call us at the number listed above or send us an email using the contact us page.
Come visit our brand new showroom in Darien CT - Route 1, Exit 13 off I-95. We look forward to serving you at our new facility!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:30 PM
Tuesday 7:00 AM - 5:30 PM
Wednesday 7:00 AM - 5:30 PM
Thursday 7:00 AM - 5:30 PM
Friday 7:00 AM - 5:30 PM
Saturday 8:00 AM - 12:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 1,022 reviews
September 26, 2021
Peter Reed provided excellent service. The service center was efficient and thorough. The technician video was very helpful. center was efficient and thorough. The technician video was very helpful. More
by JENRENUSA
Verified Customer
September 24, 2021
Very friendly and efficient service. Always a pleasure to work with everyone. Will continue to be a customer. work with everyone. Will continue to be a customer. More
by VALERIE390
September 24, 2021
It's quite efficient, and the staff is very proficient and professional. Their devotion-to-details is greatly appreciated. Nevertheless, there's an apparent - and somewhat abhorrent - management order in- and professional. Their devotion-to-details is greatly appreciated. Nevertheless, there's an apparent - and somewhat abhorrent - management order in-place, pressuring staff to hard-sell heavily rules-based services (mostly to benefit MINI; not so much, for clients), such as, the extended service contract. CASE-IN-POINT: My MINI-Dealer Service took place on Thursday Sept. 23, 2021. So, in advance of my MINI-service appointment, on Friday, Sept. 17th, 2021, I took my car to TOWN-FAIR Tire Co. In Danbury, CT & purchased two new front tires and did a tire-rotation, along with a full breaks/linings/sensors inspection. They rated all of my breaks with "8s" - a full clean bill of health. Yet six-days later, MINI's technician ranked my front breaks (showing two matching brand new tires), with an "8s", but oddly rated both rear breaks with only "4s", requiring service (one of my rear tires is 5-months old, without much driving. I just barely broke 26K miles on the odometer, prior to my MINI service appointment), indicating a need to spend either $600 for an unspecified break restoration, or a similar amount for a MINI-Service Contract Extension. This didn't sit well, with me, and didn't make sense. I understand that these are tough times for all, and for dealerships, but this approach goes too far. More
by GIBBONSRICHARD
Employees Worked With
Other Employees :
Peter Reed, Liz Escobar
September 23, 2021
Great job car is running great would definitely come back I would to a friend or family back I would to a friend or family More
by CHRISTOPHER.167
Employees Worked With
September 21, 2021
My salesperson and surrounding staff were confident in their product and worked efficiently to fill my order. their product and worked efficiently to fill my order. More
by FUTURETRADER
September 20, 2021
The words to describe: Efficient effective professional friendly helpful superb service accessible good location no waiting. friendly helpful superb service accessible good location no waiting. More
by PATTIGAULIN
