MINI of Fairfield County

Previously had positive experience with this dealer in both buying car and servicing same for my new 2016 Mini-Cooper Convertible. Due to the pandemic and lack of available supply/choices, we purchased ou both buying car and servicing same for my new 2016 Mini-Cooper Convertible. Due to the pandemic and lack of available supply/choices, we purchased our 2021 Mini-Cooper Convertible out of State (In MA) this past spring. I did speak with a salesman at length (Fabrizio) about the one Mini-Cooper Convertible they did have in stock but it was in a color I/we did not like and with options we did not need. It was also obvious they lack of supply was not their fault. All was well until we our 2021 Mini Convertible needed routine service(oil change) at which point we were told that a loaner car was not available to us because we did not buy of Mini from them. Since we live about 20 miles away from dairen, (near Fairfield,CT) we had always gotten a loaner car when we needed service. This was true for both our 2106 Mini-Cooper Convertible and also our 2009 Mini-Cooper Convertible and getting a loaner had never been a problem before-in fact Mini/BMW touts the loaner car to Mini owners as an incentive to use them to get your car serviced with a Mini dealer. The service person explained/implied that the loaner cars were limited to the people who bought cars from their dealership since they were so busy and only had a few loaner cars. I explained about the lack of their choices and that I had tried to buy the car I/we wanted from them but this went to no avail. I also offered to have the car serviced at another date/time but still could not get a loaner car per what I thought was standard Mini/BMW policy. So I took the car in and waited about 2 hours for them to do the oil change and them to inspect a possible seat belt retractor recall issue (not needed). The real rub was that while I was walking the lot, I noticed 4 loaner cars NOT being used so they clearly had loaner cars available but simply refused to let me have a loaner car because I did not buy my car from them. This was obviously a Dealership Owner policy and not the service peoples fault/decision but still very frustrating. The service manager was nice and otherwise informative and pleasant but they still only get 2 stars from me. I have NEVER been that disrespected or poorly treated simply because I bought my car from another dealer. How would that work if I had recently relocated from out of state or even from North Hartford, CT where the only other Mini Dealer in CT is located. That is just BAD customer service policy and I doubt I will use this dealer to service my Mini Cooper again. There is a BMW dealer much closed to me and I intend to contact them and see if they will service the car in the future. More

Same problem persists Fairfield can’t seem to fixSame Same problem persists Fairfield can’t seem to fix Same issue since purchased car Very unhappy Extended warranty expiring soon and still my fixed Same problem persists Fairfield can’t seem to fix Same issue since purchased car Very unhappy Extended warranty expiring soon and still my fixed More

Liz and the team are great, very customer focused, honest and transparent. Thank you all and transparent. Thank you all More

Great team who alway go the extra mile for me and my Mimi Ruby!!! Very fortunate indeed to have such wonderful service!! Ruby!!! Very fortunate indeed to have such wonderful service!! More

Mini of Fairfield located in Darien Connecticut is the best!!! From the sales department to finance, service department!! Everyone is helpful friendly and knowledgeable! Recommend 1000% Monica H best!!! From the sales department to finance, service department!! Everyone is helpful friendly and knowledgeable! Recommend 1000% Monica H More

Outstanding service from the call to make the appointment through the video of my car on the lift and Jacob explaining what I was looking at! The valet service was just the icing on the cake. through the video of my car on the lift and Jacob explaining what I was looking at! The valet service was just the icing on the cake. More

Outstanding dealer! Service thorough and meticulous. Since I travel from Eastern Long Island, I wish they had addressed a couple of minor oil leaks. But will take care of it next time. And the cappucci Since I travel from Eastern Long Island, I wish they had addressed a couple of minor oil leaks. But will take care of it next time. And the cappuccino is terrific. More

Absolutely recommend if you need service done ask for Liz she was amazing needed a lot of work done on my mini she kept me updated the entire time really helpful and on top of things she was amazing needed a lot of work done on my mini she kept me updated the entire time really helpful and on top of things More

Scott really helped me out servicing my Mini Cooper many times. He has been great. times. He has been great. More

I’ve been working with mini of Fairfield county for years and only work with Joy. Everyone is great there but Joy really goes above and beyond to make sure everything runs smoothly whenever I purchase a new and only work with Joy. Everyone is great there but Joy really goes above and beyond to make sure everything runs smoothly whenever I purchase a new car and that is why I have been driving the Mini Cooper for years. I just purchased my third. More