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MINI of Fairfield County
Darien, CT
1,022 Reviews
Our dealership is one of the premier dealerships in the country. Our commitment to customer service is second to none. We offer one of the most comprehensive parts and service departments in the automotive industry.
Our primary concern is the satisfaction of our customers. Our online dealership was created to enhance the buying experience for each and every one of our internet customers. Please feel free to call us at the number listed above or send us an email using the contact us page.
Come visit our brand new showroom in Darien CT - Route 1, Exit 13 off I-95. We look forward to serving you at our new facility!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:30 PM
Tuesday 7:00 AM - 5:30 PM
Wednesday 7:00 AM - 5:30 PM
Thursday 7:00 AM - 5:30 PM
Friday 7:00 AM - 5:30 PM
Saturday 8:00 AM - 12:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 1,022 reviews
December 03, 2021
I was very happy with the dealership from the moment i walked in. The service tech sent me a video of the problems. The girls at the desk were so nice and respectful. I was very happy with the whole exp walked in. The service tech sent me a video of the problems. The girls at the desk were so nice and respectful. I was very happy with the whole experience. More
by DIANNEM2LL
Verified CustomerEmployees Worked With
Liz Escobar
December 02, 2021
Always fantastic and friendly service. Prices could be a bit lower and more competitive. And the 15 word minimum almost turned me away from leaving any feedback at all so reco removing that limitation. Not bit lower and more competitive. And the 15 word minimum almost turned me away from leaving any feedback at all so reco removing that limitation. Not everyone has 15 words to share. That’s a lot to ask. More
by MADDY4
Employees Worked With
Other Employees :
Peter Reed, Liz Escobar
December 02, 2021
The All new staff in the service department, I found very unfriendly not welcoming. This unfriendly service attitude is totally opposite what this department has been like for me as a customer for 12 years! unfriendly not welcoming. This unfriendly service attitude is totally opposite what this department has been like for me as a customer for 12 years! I did not have a good experience! More
by PBURGEVIN
December 02, 2021
Excellent communication and follow up during ordering delays caused by industrywide auto chip shortage. Always helpful! delays caused by industrywide auto chip shortage. Always helpful! More
by LNSTREET
December 02, 2021
Mini of Fairfield service department has always been professional & courteous. Yesterday was no exception...great service! professional & courteous. Yesterday was no exception...great service! More
by poundtown
December 02, 2021
The team were fantastic and I would like to call out Liz. She is so customer orientated and very authentic. This is my first experience with your service dept but I have ordered a new mini for delivery next She is so customer orientated and very authentic. This is my first experience with your service dept but I have ordered a new mini for delivery next year. I feel really encouraged by this experience. More
by simon12
Employees Worked With
Other Employees :
Erik, Peter Reed, Liz Escobar
December 02, 2021
MINI of Fairfield County was ready and organized for my early morning drop off with a clean comparable loaner. The service was professional and extremely efficient. Staff was friendly. early morning drop off with a clean comparable loaner. The service was professional and extremely efficient. Staff was friendly. More
by Jenner
Employees Worked With
Liz Escobar
December 01, 2021
Unfriendly, unwelcoming receptionist. Poor job of referring to client service rep….who is also unpleasant to deal with. As a 2 mini household…both bought from this dealership, the combination off poo referring to client service rep….who is also unpleasant to deal with. As a 2 mini household…both bought from this dealership, the combination off poor customer service and high cost of mini service and repair has ensured that we will not be buying another mini, and certainly not from this dealership. More
by fmsaghri@gmail.com
November 30, 2021
Great customer service by Jefferey Albanesi! Also, beautiful showroom and the buying process was great. beautiful showroom and the buying process was great. More
by MEFRANKIAM
