MINI of Fairfield County

The service is always prompt and courteous.Customer The service is always prompt and courteous. Customer service representatives appear well informed and are always willing to answer questions. I appre The service is always prompt and courteous. Customer service representatives appear well informed and are always willing to answer questions. I appreciate having the car washed each time. More

Our salesman, Jeffery Albanesi, was a pleasure to deal with through the entire process. It was the second Mini that we have bought from Mjni of Fairfield County. It’s a pleasure doing business with them. with through the entire process. It was the second Mini that we have bought from Mjni of Fairfield County. It’s a pleasure doing business with them. More

Everyone was very pleasant and extremely helpful and knowledgeable. Easy drop off and pickup of my vehicle, seamless. knowledgeable. Easy drop off and pickup of my vehicle, seamless. More

Communication is not their strong point. Their product is very good but over priced. They quoted me 232 then wanted to charge me 250. They charged me 232 and added a bogus 26 charge after the fact. I c is very good but over priced. They quoted me 232 then wanted to charge me 250. They charged me 232 and added a bogus 26 charge after the fact. I could have had the same thing done at an independent shop for half the price. The pre-purchase inspection did NOT give me any indication on the overall condition of the motor transmission or clutch. More

Kudos to Liz Escobar. She had solid knowledge of the warranty issue at hand and solved it quickly and professionally. warranty issue at hand and solved it quickly and professionally. More

For $660 service charge I didn't get a courtesy wash. Techs left marks from working on the vehicle. Adds a touch of class for what is charged. ?????? Techs left marks from working on the vehicle. Adds a touch of class for what is charged. ?????? More

Never a good experience. Every time we had had to bring in the car, we have ended up spending so much money. I have had several leases, and in the lease period never had to pay above service covered. With in the car, we have ended up spending so much money. I have had several leases, and in the lease period never had to pay above service covered. With my mini, every service drop requires either new brakes, or new tires. I have a 3 year lease, and we have already had to replace tires 3 times. It’s ridiculous. And mini refuses to match prices when they know they are higher. Mavis and town fair will not provide a written quote because they dont want you to shop it around. So we cannot match compare like you suggested and your manager is always difficult about being friendly about these large cost items and amendable. I went to Toyota service the same week, was less than an hour, cost zero, the staff was ALL extremely friendly and the wait room was like a hotel lobby. More

Great service and all employees were helpful and knowledgeable. So pleased that I could also have a loaner vehicle. knowledgeable. So pleased that I could also have a loaner vehicle. More

It’s fine. The service dept is friendly but slow. The service area waiting room is barren. service area waiting room is barren. More

Very very very very very very very happy and very very very very nice person very very nice person More