MINI of Fairfield County

I have needed an oil change for over a month. Mini of Fairfield had no weekend appointment availability which made extremely challenging to have this service done. I am a working professional with long h Fairfield had no weekend appointment availability which made extremely challenging to have this service done. I am a working professional with long hours during the week. I also live and work approximately an hour away from both Mini dealerships in Connecticut. It is not feasible for me to just schedule an appointment for an oil change in the middle of the day. Unfortunately I had to use my sick time to get my oil changed. Once I arrived at Mini of Fairfield I was told by one of the advisors that I would receive a loaner. I stated that I intended on waiting. I was told that I couldn’t wait at Mini because they didn’t want me getting “anxious” or “antsy” waiting for my car to be serviced. I was then told that my vehicle needed recall service. I was never made aware of this prior to my appointment (which I scheduled several weeks prior). I never received an email or phone call stating that a recall service was needed. A one hour oil change turned into a very unexpected 5 hour oil change and recall service. As I am not from Fairfield, I didn’t want to drive aimlessly around town nor did I want to pay the exorbitant $4.95 per gallon fee to drive the loaner vehicle all over town or even back home, as was suggested to me by the advisor. As I was not permitted to wait at Mini, I had to park down the street in a Walmart parking lot and wait in my car for hours. During that time my phone died and I did not want to miss a call stating my vehicle was ready. I returned to the dealership and the advisor was unapologetic to the inconvenience this caused me and seemed to believe I was being impatient or pretentious. I informed the advisor that had I known that the recall service was needed I would have scheduled for another day. Another advisor gave me a cable to plug into the loner car as I was at risk of missing an important meeting. I waited in the loaner, again, in a local parking lot, another 2 hours before my vehicle was ready. With regard to my sales experience last year, the changes with the Mini franchise and the lack of customer service this will be the last Mini that I ever lease. More

Excellent costumer service. Erik and Cara made the whole experience very easy and found me a beautiful car! 5 stars! experience very easy and found me a beautiful car! 5 stars! More

Very helpful as I had a tire replacement emergency due to a killer pothole - got an early appointment and dealer did a great job in finding tire, installing it and inspecting. Video explaining work done exce a killer pothole - got an early appointment and dealer did a great job in finding tire, installing it and inspecting. Video explaining work done exceeded my expectations (wish dealers in MA did this) More

The service is always prompt and courteous.Customer The service is always prompt and courteous. Customer service representatives appear well informed and are always willing to answer questions. I appre The service is always prompt and courteous. Customer service representatives appear well informed and are always willing to answer questions. I appreciate having the car washed each time. More

Our salesman, Jeffery Albanesi, was a pleasure to deal with through the entire process. It was the second Mini that we have bought from Mjni of Fairfield County. It’s a pleasure doing business with them. with through the entire process. It was the second Mini that we have bought from Mjni of Fairfield County. It’s a pleasure doing business with them. More

Everyone was very pleasant and extremely helpful and knowledgeable. Easy drop off and pickup of my vehicle, seamless. knowledgeable. Easy drop off and pickup of my vehicle, seamless. More

Communication is not their strong point. Their product is very good but over priced. They quoted me 232 then wanted to charge me 250. They charged me 232 and added a bogus 26 charge after the fact. I c is very good but over priced. They quoted me 232 then wanted to charge me 250. They charged me 232 and added a bogus 26 charge after the fact. I could have had the same thing done at an independent shop for half the price. The pre-purchase inspection did NOT give me any indication on the overall condition of the motor transmission or clutch. More

Kudos to Liz Escobar. She had solid knowledge of the warranty issue at hand and solved it quickly and professionally. warranty issue at hand and solved it quickly and professionally. More

For $660 service charge I didn't get a courtesy wash. Techs left marks from working on the vehicle. Adds a touch of class for what is charged. ?????? Techs left marks from working on the vehicle. Adds a touch of class for what is charged. ?????? More

Never a good experience. Every time we had had to bring in the car, we have ended up spending so much money. I have had several leases, and in the lease period never had to pay above service covered. With in the car, we have ended up spending so much money. I have had several leases, and in the lease period never had to pay above service covered. With my mini, every service drop requires either new brakes, or new tires. I have a 3 year lease, and we have already had to replace tires 3 times. It’s ridiculous. And mini refuses to match prices when they know they are higher. Mavis and town fair will not provide a written quote because they dont want you to shop it around. So we cannot match compare like you suggested and your manager is always difficult about being friendly about these large cost items and amendable. I went to Toyota service the same week, was less than an hour, cost zero, the staff was ALL extremely friendly and the wait room was like a hotel lobby. More