MINI of Fairfield County

Easy to make appointment, great service and friendly staff! And they also arrange a way for you to go and come back from home/work so you don’t have to wait there! Great experience! staff! And they also arrange a way for you to go and come back from home/work so you don’t have to wait there! Great experience! More

Let me preface this by saying this was the 5th dealership we went to during THE WORST time ever to purchase a car. We have experienced the worst customer service due to the used car market being on fire, and we went to during THE WORST time ever to purchase a car. We have experienced the worst customer service due to the used car market being on fire, and dealers behaving like the customer owes them, so our expectations were low. I actually contacted the dealership on New Years eve and understandably they were closing early and did not have the vehicle on their lot, but I also didn't get a call back on Monday. I called on Tuesday and thankfully Jeff LaPorte picked up. He was a pleasure from the beginning. He checked to see if the vehicle was on their lot, which it was not, and he verbalized that he will personally bring the vehicle from Stamford to Darien for us to see it. He provided text updates after he picked up the vehicle and when I asked for some pictures, he sent me videos without any question. We made an appointment that same day, and he was completely transparent over the phone, setting expectations, discussed price, dealer fee, sales tax, title and registration, as well as the process I needed to go through to be prepared before arrival. As soon as we arrived, Jeff had a smile on his face, was ready for us to take a test drive and provided his favorite route for the drive. He went above and beyond listening to our concerns and even squeezed us in to complete our transaction before closing time. He actually stayed passed closing time, instead of passing us off to someone else and leaving. While we were waiting, he identified that our car had an automatic starter, and he researched exactly how to operate it. He spent the entire time with us trying to make the process as smooth as possible and it felt like a gift. Honestly, this was the best dealer experience we have had and I would recommend this dealership and Jeff LaPorte over and over again. We need to purchase a car for our son In 2 years, and Jeff will be the first person we get in touch with. Thank you so much Jeff and Mini of Fairfield County!!! You rock More

Great customer service and the coolest cars around! I am a mini driver for life! Jeff L., Joy and Joe made leasing my 3rd mini easy and fun! Great service dept - easy to schedule appts and get a loaner if n a mini driver for life! Jeff L., Joy and Joe made leasing my 3rd mini easy and fun! Great service dept - easy to schedule appts and get a loaner if necessary. Would highly recommend! Jill Seraita More

Very courteous and friendly staff, great service and even though i had to drive some distance to bring my car for service in Darien, it was well worth the trip and was pleasure to see that you are well taken though i had to drive some distance to bring my car for service in Darien, it was well worth the trip and was pleasure to see that you are well taken care of. More

I'm very pleased with this dealership which is the main reason why I returned even though I purchased my 2019 Mini at another dealership! reason why I returned even though I purchased my 2019 Mini at another dealership! More

Great service always and awesome people. Car always is perfect and super clean. Love this dealership. perfect and super clean. Love this dealership. More

The dealership was very professional from the time we bought the car to the first service appointment. Cara was friendly and explained every step. I needed a loaner and the process was seamless. bought the car to the first service appointment. Cara was friendly and explained every step. I needed a loaner and the process was seamless. More

I had a dead battery I got it to Mini they put a new battery in the next day I appreciate their service but think it’s a bit expensive other than that all is well battery in the next day I appreciate their service but think it’s a bit expensive other than that all is well More

I was told the issue causing my car not to start was battery and spark plugs/ignition coil related. I had them replace my battery, but was not satisfied with the quote for the plugs/coils; as I could ge battery and spark plugs/ignition coil related. I had them replace my battery, but was not satisfied with the quote for the plugs/coils; as I could get genuine Mini parts online for @$315, which is less than half of what the dealer quoted (@$690). I will be replacing the spark plugs and coils myself. I did confirm with the service manager that the vehicle would start and was fine to drive with the old spark plugs/ignition coils until the new ones arrived…that is not the case. The vehicle has not started since the day after I got it back from the dealer. I’m not happy and will be following up with the dealer. More

Excellent and efficient service - my car was well taken care of and everyone was friendly and helpful. care of and everyone was friendly and helpful. More