MINI of Fairfield County

I have been shopping for a new car for several weeks and this was the worst experiece I ever had. My son and I spent 20 minutes in the showroom wihout even being acknowledged by a single employee. When we this was the worst experiece I ever had. My son and I spent 20 minutes in the showroom wihout even being acknowledged by a single employee. When we were finally paid attention to, "no-one was available to help us" even though we were standing ten feet from two sales people who were standing and chatting. We werent told how long we would have to wait, or offered to make an appointment to be helped later. Just, "Still busy - no-one is available". Then I remembered, I visited this dealership 7 years ago and had a similar bad experience, ultimately purchasing my car from Mini of Westchester. Could have saved an hour and aot of frustration if I had only remembered that experience. More

Have been trying to lease a car from Mini of Fairfield since December 25th last year, still don't have it due to process problems at the dealer. In general the staff and management, especially Tom the gen since December 25th last year, still don't have it due to process problems at the dealer. In general the staff and management, especially Tom the general sales manager, have been helpful. That being said Sean Goode the sales person I've been working with has been really disappointing from a customer service perspective. Was supposed to pick the car up on the 30th of December, then it got pushed to Jan 2nd. Sean waited until 330pm on the afternoon that day to call and tell me it wouldn't be ready until the following Tuesday. I had already cleared my schedule and was getting ready to board an early train out of the city. He offered no solution to the problem, like giving me a loaner for the weekend. It took one 10min call to the manager to arrange for a loaner. Tom was great and it took no time at all. As of yesterday the car will be ready on Friday the 10th but I'm not holding my breath. I would recommend a Mini and this dealer but strongly suggest working with a different rep. Several friends have purchased multiple cars from Mark Smith and can't say enough good things about him. I will be working with him on any future transactions. More

They sent out my Mini Cooper Clubman S today 11/22/2013 (which has been at the dealership since late July) after doing a $4066.00 valve job on it with a BROKEN HOSE. Got about five minutes down I-95 and h (which has been at the dealership since late July) after doing a $4066.00 valve job on it with a BROKEN HOSE. Got about five minutes down I-95 and had smoke pouring out of the hood and no fluids in the radiator. Their response when I called. . . "well, where do you think the water went and what do you want me to do" in a sneering tone not to be believed. Nothing about trying to mitigate any of this (mind you, the car had another 5K worth of repairs done on it last June 2012-timing chain, etc) or apologies. Just the most dismissive, antagonistic responses imaginable. Steven needs a lesson in customer service- or a new career. This place fails on every front. No matter what happens now. . and Mini USA is stepping in at this point. . . this is not a place I would ever want anyone else to have to deal with. I might add that I did not buy the car there. More

I would not recommend this dealership because of my experience. My 2011 mini still under warranty was towed in for a flat tire. I got a call from John Corcoran saying that my battery was dead. I told h experience. My 2011 mini still under warranty was towed in for a flat tire. I got a call from John Corcoran saying that my battery was dead. I told him it was not dead when you had it towed in and he said the computer was showing the key was left on for an extended period of time and he can't warranty the battery! He quoted me $400 to change the battery, I told him not to replace it try charging it. They charged me $65 to charge it and I still had a dead battery when I picked it up.they overcharge for everything they do,would not recommend them for any kind of service except warranty work. More

My Daughter took her out of warranty Mini to them because engine light was on and the car would shudder now and again. Diagnostic fee $190 new thermostat $500, which she paid for. they also said a new clutch engine light was on and the car would shudder now and again. Diagnostic fee $190 new thermostat $500, which she paid for. they also said a new clutch and front bushings were needed $3300 wow she couldn't afford that and said would bring it back when she had the money together. Took it for a second opinion to Karl Chevrolet automotive absolutely nothing wrong with the clutch or front end. SHAME ON YOU MINI OF FAIR FIELD I will never take the mini back to you you are scam artists More

Mini of Fairfield gave great customer service until one service in which an air bubble was left in my cooling system. The next day the car overheated and seized up. Although they took the car and fixed it service in which an air bubble was left in my cooling system. The next day the car overheated and seized up. Although they took the car and fixed it free of charge over the next 2 years it continued to have overheating problems leading to the water pump and thermostat being replaced twice (I was always told the new parts had failed). In the end I took it to another garage and the gasket was found to be cracked and was replaced with no further problems. The # 1 reason for a cracked gasket is a significant overheating so go figure. Mini always denied culpability in this and I ended up paying several thousand dollars to resolve this issue. More