MINI of Concord

I spent several months and a couple visits talking with this dealer before I decided to buy the Mini. When the exact car & color that I wanted came in, he called. Making a deal was fairly simple, the tra this dealer before I decided to buy the Mini. When the exact car & color that I wanted came in, he called. Making a deal was fairly simple, the trade-in was fair. It was an easy & enjoyable experience. I love my Mini. More

We recently purchased a Mini Cooper from Mini of Concord and consider ourselves lucky to have been served by Donna Osowski. She was perceptive and quickly recognized that I am the pragmatic one and that my and consider ourselves lucky to have been served by Donna Osowski. She was perceptive and quickly recognized that I am the pragmatic one and that my wife is the financial queen! I appreciate that she allowed me to answer all of my questions about the many different features available by letting me test drive several cars, new and used. She never made us feel pressured, rushed or obligated in any way. Being a great listener gave her the tools to help us find the right car within the financial perameters that suited us. We have already recommended her to several people who admired our new car! Our thanks to Mini of Concord and our deepest appreciation goes to Donna! More

We bought our MINI from MINI of Concord and have had consistently poor service while the car has been under warranty. We took the car in (for the second time) after because there were issues with the c consistently poor service while the car has been under warranty. We took the car in (for the second time) after because there were issues with the car starting properly, with a poorly heating seat, and with the cruise control. They fixed the heated seat, which was nice. They said that the problem with the cruise control simply shutting off periodically could not be replicated and there were no fault codes. Their advice was the monitor the situation and let them know more details. That is exactly what they said the first time for the same problem. I provide the details - level ground, constant speed on the freeway. It has been getting worse, but it won't necessary fail within 5 mi of their dealership. Their mantra is that without a fault code, they cant' fix it. They claimed that if it had failed for their mechanic, then they could then fix it. So that means they either think I'm incompetent or dishonest. The engine problem is less straight forward, but it is often hard to start the car in the morning, or the engine will shut off after a few seconds. Also, the clutch needs to be jammed into the floor pretty hard. They once again said that without a fault code, they could not fix it, even the clutch issue. Are these guys mechanics or software engineers? Of course, it took three tries to start the car the day after I brought it home. It was 9 am and 47 degrees, not exactly challenging conditions. I would steer clear of MINI of Concord. Their MINI service representative, Jessica, is nearly impossible to reach and rarely, if ever, returns a call. Save yourself the headache and go elsewhere. More

Buying this car was a ton of fun. Pre-purchase, I made multiple visits to the dealer, I received immediate, helpful, friendly service every time. Jason was very instrumental in helping me make some final multiple visits to the dealer, I received immediate, helpful, friendly service every time. Jason was very instrumental in helping me make some final choices. Ordering was a quick, fun, breeze and on delivery day, I was trained on all the functions of this new toy. A blast ! I hand out Jason's card every chance I get. More

Jason was easy to talk with. No pressure and and happy to help with all my questions. Even on days I came when Jason was not there, there were always plenty of people ready to help and answer questions. The help with all my questions. Even on days I came when Jason was not there, there were always plenty of people ready to help and answer questions. The ordering process went off without a hitch and the delivery/pickup day was a pleasant experience. More

Jason was very informative and helpful. There was no pressure on the sale and he went out of his way to be accommodating. He answered all my emails promptly and even returned my call on his day off. Gre pressure on the sale and he went out of his way to be accommodating. He answered all my emails promptly and even returned my call on his day off. Great service. I recommend Jason to anyone looking to purchase or lease a mini. More