MINI of Concord

Great experience all around! We had a not so great experience with another Mini dealership, who shall not be named, and went to Mini of Concord with some reservations. However, f We had a not so great experience with another Mini dealership, who shall not be named, and went to Mini of Concord with some reservations. However, from the moment I contacted them, before they even opened, Jason had won me over with his responsiveness and friendliness. The used vehicle I wanted wasn't even on the lot when I called (it was still being cleaned), but Jason ensured that by the time my husband and I made the hour drive to Concord, it was at a stage where we could test drive it. Jason made the negotiation part a breeze (really because they have things priced so well!) and Alyce made all of the "fun" financing process literally fun. Our little Mini had to go back for some additional work the next day, so we dealt with Shane, who was a pleasure to work with as well. They even drove to Tracy, dropped off a loaner and brought the car back when it was ready. Such service!! Thank you, team!! More

purchase of cpo mini Walked on to the lot thinking my wife and I would just look at available "gently" used Minis. Butch M approached us to introduce himself and then left Walked on to the lot thinking my wife and I would just look at available "gently" used Minis. Butch M approached us to introduce himself and then left us alone. I felt unstressed and comfortable. When I did have questions Butch was there with answers. Eventually we did purchase that day trading in our old vehicle and receiving an excellent deal. Thanks Butch and crew I will recommend your dealership! More

Personal service Claro made us feel at home from the first phone call. We felt like we were working with a friend. He's not aggressive or pushy, but very helpful and Claro made us feel at home from the first phone call. We felt like we were working with a friend. He's not aggressive or pushy, but very helpful and courteous. He's very knowledgeable with the minis and he drives one himself! His customer service is outstanding and he spent a lot of time going over the car with us. I would give him a 6 star rating if I could. More

Okay, here we go…Shane Cofer was our service advisor and he was in a word: Great! If you want to be treated with respect and thoughtfulness then Shane is the man, person, individual…what is the politically he was in a word: Great! If you want to be treated with respect and thoughtfulness then Shane is the man, person, individual…what is the politically correct term? :) Trust me when I say, he is outstanding at his job and will extend top notch quality service to you and your vehicle. More

This was my first time buying a car, and Butch changed all my preconceptions of the 'slick' care salesman. From the initial online inquiry into a pre-owned Mini, Butch was very transparent in what was all my preconceptions of the 'slick' care salesman. From the initial online inquiry into a pre-owned Mini, Butch was very transparent in what was available - providing detailed specs of all the pre-owned Minis. This was important to me as other salesmen who were closer to San Francisco played coy and gave vague details, all in hopes of getting someone into the dealership. Once my girlfriend & I arrived at the dealership, Butch was very attentive as to what we were looking for - and didn't steer us to the more expensive option (as an aside, Mini Concord a great selection of pre-owned Countrymen in the B.A.). In the end, we had a choice of two pre-owned cars with the options we were looking for. Throughout the process, Butch was helpful - he encouraged us to really test-drive both models and helped us get the best deal & financing. And after the sale, he followed up with phone calls to see if we had any questions or issues with our purchase. I would highly recommend Butch to anyone looking for a Mini - new or pre-owned. More

Our experience buying a new Mini was awesome. Claro treated us right. Would highly recommend both Concord Mini and Claro. Im in love with my new Mini! treated us right. Would highly recommend both Concord Mini and Claro. Im in love with my new Mini! More

The staff is professional, energetic, friendly and wonderful. Therese made our buying experience enjoyable in becoming a Mini family member. The whole process was easy and painless. wonderful. Therese made our buying experience enjoyable in becoming a Mini family member. The whole process was easy and painless. More

What can I say about Butch. He’s the consummate professional: polite, a great communicator (promptly returning phone calls), knowledgeable (if he doesn’t have the answer, he’ll quickly find out and professional: polite, a great communicator (promptly returning phone calls), knowledgeable (if he doesn’t have the answer, he’ll quickly find out and get back to you). If you visit MINI of Concord and run into Butch to just do a walk-about and check out all the cool cars that’s fine. He’ll just drop by every once in a while to see if you have questions. And if you have a 100 question, he will answer every one of them no mater how long it takes. If you’re thinking about buying, you get to set the pace. Buy today, that’s ok, buy in the future that’s fine too. There’s just no pressure. You’re not buying a car from some pushy salesmen you’re buying a MINI from Butch, a Motoring Advisor. It’s a fun experience and he wants you to enjoy it every step of the way. In the end should you find a MINI that has your name on it, a smile will magically appear on your face every time you zoom down some quiet winding road. Thanks Butch and to the whole team at MINI of Concord it was fun! More

Could not be more please with how I was treated by Butch and his team! He was polite, and effortlessly patient working with me, and my slightly challenging situation (Trade in). Dealerships usually make me and his team! He was polite, and effortlessly patient working with me, and my slightly challenging situation (Trade in). Dealerships usually make me a bit nervous and out of sorts, however at Mini of Concord I was treated with respect, I never felt pressured, rushed, or uncomfortable. I cannot wait to bring my new Mini in for it's first wash, and to continue a great relationship with Butch and the Concord Mini team. THANK YOU! More

We never had a car purchase experience that was so pleasurable and fun! Therese was very knowledgeable, nice and humorous. It was inspiring! So much so that we left with our MINI a couple of hours l pleasurable and fun! Therese was very knowledgeable, nice and humorous. It was inspiring! So much so that we left with our MINI a couple of hours later. Buying a car can be such a drag, but Therese turned it into a very pleasant and satisfying experience. More