MINI of Annapolis

Courteous, informative and honest. Does not try to sell you any service you don’t need. Been going there for 22 years. Great service department! Does not try to sell you any service you don’t need. Been going there for 22 years. Great service department! More

Daunte was great to work with. He estimated the wait of 2 hrs to complete and texted me when my Mini was headed to the car wash! He was both friendly and knowledgeable! He explain He estimated the wait of 2 hrs to complete and texted me when my Mini was headed to the car wash! He was both friendly and knowledgeable! He explained everything that was done and said no problems were found. I am so pleased with the service! More

Chris and Tim are awesome! Will work with them again, they went out of their way to make sure the transition was seemless and was in and out of the dealership in no time! Will work with them again, they went out of their way to make sure the transition was seemless and was in and out of the dealership in no time! More

Service department was great. They are fast and dependable. I always get the appointment requested and I trust their work. They are fast and dependable. I always get the appointment requested and I trust their work. More

The service advisor Bryan kept me informed and was very helpful in getting me back on the road helpful in getting me back on the road More

Mini Service Department has Great customer service and follow through . I like working with Corey follow through . I like working with Corey More

Kept me posted on what was going on. Sent me a short video of what they found. Very professional and nice! Sent me a short video of what they found. Very professional and nice! More

Great experience. I had terrific help from Roberto Brown. He arranged two test drives and didn’t try to pressure me into buying a car - he shaped the experience in a I had terrific help from Roberto Brown. He arranged two test drives and didn’t try to pressure me into buying a car - he shaped the experience in a positive way. His approach was exactly what I wanted and he was very knowledgeable. More

It the past I have gotten great customer service, but my visit to Mini of Annapolis on November 9th was very unsatisfactory. Sean Peria said the oil change & brake fluid flush would take 1 1/2 hours and t visit to Mini of Annapolis on November 9th was very unsatisfactory. Sean Peria said the oil change & brake fluid flush would take 1 1/2 hours and that he would let me know if it needed anything else. After waiting 3 hours, I texted him so not to bother him asking about my car. He sent back a link containing over $800 of repairs that were considered essentials. He never came to me to explain what was going on. My only contact with him was when I went to him to ask how much long it would take. 4 1/2 hours later I finally had my car back. I felt I did not get customer service. I got customer neglect. I won't be taking my car back to this Mini dealership again. I am also rethinking my choice for my next car. Mini is too expensive to maintain. More

Ayan is a great salesperson. Extremely helpful and knowledgeable about the vehicle. He was very easy to communicate with. Extremely helpful and knowledgeable about the vehicle. He was very easy to communicate with. More