MINI of Annapolis

Prompt services and reasonable prices, easy scheduling and knowledgeable staff keep me coming back for my Mini maintenance. and knowledgeable staff keep me coming back for my Mini maintenance. More

Everything was easy as soon as I stepped into the showroom, everyone was friendly and helpful especially Kai who sold me my car showroom, everyone was friendly and helpful especially Kai who sold me my car More

Professional, approachable, knowledgeable. Answered all my questions and service was timely. I go here for all my Mini needs. Answered all my questions and service was timely. I go here for all my Mini needs. More

Service Center was conveniently located, and it was easy to schedule an appointment online. Staff were friendly and helpful, and used texts and video to send me progress reports and estimates. Overall, a gr to schedule an appointment online. Staff were friendly and helpful, and used texts and video to send me progress reports and estimates. Overall, a great experience! More

I found it problematic that the printout of my invoice did not include the issues I wanted addressed, also indicated in my online reservation. Now the printout and further messages are telling me that I n did not include the issues I wanted addressed, also indicated in my online reservation. Now the printout and further messages are telling me that I need to address that very issue, related to the rear view mirror. There is a reason it wasn’t addressed at the time of service, This seems like the bot talking and it’s missing the mark. More

Easy online-making appointments, plentiful reminder notifications, excellent service - appreciate video of the service. My service manager, Bryan, is always professional and friendly. It's a good fee notifications, excellent service - appreciate video of the service. My service manager, Bryan, is always professional and friendly. It's a good feeling to trust my 2017 Countryman in the hands of MINI of Annapolis! More

This was my 4th Mini I purchased, and my experience has always been excellent. This a well managed and the staff is very knowledgeable and professional., always been excellent. This a well managed and the staff is very knowledgeable and professional., More

Confusing place for someone who has never had service here before. Had tow truck drop our 2024 Mini Countryman with 6,000 miles on a Friday afternoon after it stopped working and stranded us on the side here before. Had tow truck drop our 2024 Mini Countryman with 6,000 miles on a Friday afternoon after it stopped working and stranded us on the side of the road, and had a hard time finding anyone in the service department. A guy finally showed up and took my cell number and said they'd work on it on Monday and call me. Surprisingly received a video on Friday night from a very efficient and organized service technician who said some oxygen sensor was at fault, and that they'd order the part, which should come in Tuesday. Received another text from him late Tuesday saying the car had passed its tests. Got a text on Wednesday morning saying the car was ready for pick-up -- but NO information on the cost of repair. Called to Mini of Annapolis to verify that it was warranty work, and had a hard time getting any clear response; they wanted to know who our service person was, and since we'd never been introduced and NO ONE WEARS NAME TAGS we had no idea. Helpfully they DID tell us that the car was at BMW of Annapolis, not Mini of Annapolis, which it WOULD have been helpful if the text to us had so indicated. Would have also been good if the text said how much it would cost -- zero. Both would have been simple to do, but seems to be beyond this (these?) dealership(s). Showed up at BMW of Annapolis several hours later and they again wanted to know who our service guy was, for which we still have no idea. Took a bit to find our name in the system, but when they did, were organized and efficient in finding our paperwork, and confirmed the work was indeed under warranty. Paul was the first person I met at either dealership who made me want to continue to do business with these organization(s?). IF this dealership is going to require us to know the name of our service contact for all future conversations, they need to make that very clear from the get-go and tell us who they are, and that it matters. Nice to have the car back, and that they washed it. We may go to them again for service, or take it back to where we bought it (Mini of Montgomery, in Rockville). And hoping that an oxygen sensor, or other sensor failure does not create another cascading failure that causes the car to stop working. More

I sit equidistant of the MoCo, Alexandria & Annapolis Mini dealerships. I go to Annapolis because I at least have the option of taking back roads. Over the years I've purchased 2 new Minis and exclusivel Mini dealerships. I go to Annapolis because I at least have the option of taking back roads. Over the years I've purchased 2 new Minis and exclusively serviced 3 with them. My experiences with the body shop have been comprehensive with quality work perfomed. The repair team is friendly, but I also feel as if they will not miss an opportunity to sell you more than you need. The sales team is "nice", but I miss consultative sales. I get the car that I want from them, but both times the transaction has been rushed and left me wanting on annoying things. My most recent purchase of a brand new car somehow did not include the required card to create a digital key. With only 3 miles on it, I'm not sure why it took days to get it in office and I had to pick it up for quick delivery instead of being offered a next day service like FedEx etc. I was also not consulted on registration for a Bay plate like my trade-in, on which they've offered to cover the cost. It reminds me that the same miss happened when I purchased the last car. Again. Not a deal breaker; just annoying. More

Fair and honest with all interaction in the service department, no hassles and accurate information. True professionals. department, no hassles and accurate information. True professionals. More