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MINI of Annapolis

Annapolis, MD

Overview
Reviews
4.8
379 Reviews
Call Dealership (855) 997-0436
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21 Old Mill Bottom Rd

Annapolis, MD

21401

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Showing 379 reviews

January 27, 2025

Exceeds expectations! Service team delivers timely & exceptional results. They come through when you need them. More

by chvll66ss
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Membrano, Joh Garcia Manzo
Report | Print
Jan 31, 2025 -

MINI of Annapolis responded

Hi, we are so happy to read such a great review about MINI of Annapolis! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at MINI of Annapolis!

January 25, 2025

The best feature of this dealership is it's location close to my home and the willingness of the Service Department to take care of my car (and me) in a timely manner. More

by kate.wise
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Corey
Report | Print
Jan 27, 2025 -

MINI of Annapolis responded

Hi, your wonderful feedback and rating mean a lot to us. Please don't hesitate to reach out if there's anything additional we can do for you.

January 22, 2025

I’m new to the dealership but everyone is very nice. I received my first oil change. Thank you Annapolis BMW/Mini. More

by lmb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Hamel, Andrew Juskelis
Report | Print
Jan 24, 2025 -

MINI of Annapolis responded

Hello, thank you; we appreciate your feedback! We are always more than happy to assist you if anything else comes up. Take care!

January 21, 2025

This dealership has being very nice to me and to my 2004 Mini Cooper S More

by athanasas52
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan (service advisor). He is the best
Report | Print
Jan 22, 2025 -

MINI of Annapolis responded

Hi, thank you so much for the positive review! Please let us know if there is anything else we can do for you; we are more than happy to help!

January 18, 2025

It’s clean and modern. The staff is friendly and very helpful. My salesman Josh was very attentive. More

by cindyelena531
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Josh Wilkins
Report | Print
Jan 18, 2025 -

cindyelena531 responded

Josh was so sweet. He was very kind and went out of his way to please. I never felt pressured. He made me feel comfortable. He went out of his way to answer all my questions. The test drive was fun too!

January 18, 2025

Always excellent and professional service. Highly recommend MINI of Annapolis. Great job every time. Thanks More

by robandkanik
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cory
Report | Print
Jan 20, 2025 -

MINI of Annapolis responded

Hi, thank you so much for the positive review! We are always more than happy to assist you if anything else comes up. Take care!

January 14, 2025

Service representative was great. Reception area pleasant. Service was done in a timely. No issues. More

by Julian
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cory
Report | Print
Jan 16, 2025 -

MINI of Annapolis responded

Hi Julian, your wonderful feedback and rating mean a lot to us. Please let us know if there is anything else we can do for you; we are more than happy to help!

January 13, 2025

I have no complaints, The service rep Corey keeps you informed, The lounge where you wait is clean and comfortable More

by clove230
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Corey
Report | Print
Jan 16, 2025 -

MINI of Annapolis responded

Hi, thank you for your kind review; we are happy to pass along your comments to Corey here at MINI of Annapolis! We are always more than happy to assist you if anything else comes up. Take care!

January 10, 2025

Very welcoming without any hard sell tactics. They made it really easy to drop in and check things out. More

by sjneville2
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rasheed and Chris
Report | Print
Jan 12, 2025 -

MINI of Annapolis responded

Hi, we are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

January 09, 2025

I still have good relationships with folks on the BMW side of the dealership. The Mini side has gone through a bit of turnover. Service will be performed efficiently and effectively. But don’t expect the More

by Mike M
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Hamel
Report | Print
Jan 10, 2025 -

MINI of Annapolis responded

We are genuinely sorry to hear about the issues you faced in our service department. Your feedback is invaluable, and we take it very seriously. It’s clear that we did not meet the standards of service that you expect. We understand how frustrating it can be when you feel your vehicle is not receiving the care it deserves. We are committed to improving our service experience and will address your concerns with our team. We want every customer to feel respected and valued, regardless of the situation. If you're willing, we would appreciate the opportunity to discuss your experience further. Please reach out to us directly at the information provided so we can work towards a resolution. Eric Fischer Service Manager BMW and MINI of Annapolis Direct line- 443-603-0520 efischer@mybmwannapolis.com

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